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US Customs and Border Protection Employee Reviews about "morale"

Updated Aug 6, 2022

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Found 14 of over 367 reviews

3.9
83%
Recommend to a Friend
65%
Approve of CEO
US Customs and Border Protection Commissioner  Chris Magnus (no image)
Chris Magnus
19 Ratings

Top Review Highlights by Sentiment

Pros
  • "It's challenging and has great benefits.(in 52 reviews)
  • "Provides good pay compared to private sector and decent schedules(in 36 reviews)
  • "Great people and i love dogs(in 13 reviews)
  • "Good job security, lots of opportunity to move up.(in 13 reviews)
  • "Pay and benefits, good training(in 10 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of US Customs and Border Protection and is not affected by filters.

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Reviews about "morale"

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  1. 1.0
    Former Employee, more than 3 years

    A federal law enforcement agency with a high school mentality.

    Oct 10, 2013 - Customs and Border Protection Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good resume builder. A lot of other law enforcement agencies will look upon your time as a CBP Officer with some interest. It is federal law enforcement experience, you do attend a 19-week basic academy plus 6-week Spanish language academy. You can use this job as a building block or stepping stone. However, there are serious internal issues that may work against morale and job satisfaction.

    Cons

    Lack of intellectual challenge. A great many CBP Officers just want a government job to collect a paycheck from. Nothing more, nothing less. They don't care about stopping crime or enforcing the law, just give them a paycheck and don't ask them to work too hard. This attitude is reinforced from the top to the bottom. Per the current union contract, managers can force you to work up to 3 mandatory overtime shifts of 16 hours in a row. It's unsafe, especially because CBP Officers are armed law enforcement entrusted to make sound decisions. Who can make a sound decision after 15 hours of work? Sexual harassment of females is ever-present at CBP. Many supervisors, chiefs, and even higher have a mysoginistic attitude towards females. In fact, many supervisors feel that it's their right to flirt with and attempt to pick up female members of the public while on-duty and in full uniform. It was truly embarassing to be associated with these slobs. Most supervisors lack training and knowledge are insecure in their positions. Therefore, they project their insecurities on front-line personnel through mistreatment and vindictive disciplinary write-ups. I was once ordered to write a false report for a supervisor to corroborate his write-up of another officer he didn't like. I told him "no" and promptly gave my two weeks notice. I didn't even bother reporting the incident to CBP Internal Affairs because I knew they wouldn't do anything and that the supervisors would simply adopt me as their new "punching bag." You can forget about being recognized for your accomplishments. On-the-spot awards are given only to officers that management likes. In one case, I saw multiple on-the-spot awards given to an officer simply because she was a supervisor's niece. Instead of challenging the system, I chose to quietly give my 2 weeks notice and leave without starting a fuss. Trying to stand up to the ingrained ineptitude at CBP isn't worth anyone's time. The realization I came to was that If you want a REAL law enforcement career try a local police department. They will likely have similarly poor office politics, but you are much likelier to work alongside respectable, hard-working individuals who care about helping their community.

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    16 people found this review helpful
  2. 3.0
    Current Employee

    Federal Law Enforcement

    May 30, 2015 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is decent depending on where you live, it could definitely use a pay increase being that we have been frozen for some time. Training is pretty standard for entry level Federal Law Enfocement but will allow you to get a foot in the door for other career changes down the road. CBP has a ton of funding and there are a lot of opportunities including overseas.

    Cons

    Nepotism and cronyism kills morale. They say it does not exist but it definitely does. The work can get monotonous and boring.

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    4 people found this review helpful
  3. 2.0
    Current Employee, more than 10 years

    LEO job

    Oct 21, 2021 - CBP Officer in Detroit, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and benefits while helping keep the US safe.

    Cons

    Low morale and poor management and culture.

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  4. 3.0
    Current Employee, more than 5 years

    Border Patrol

    May 29, 2015 - Anonymous Employee in Del Rio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A lot of work outdoors with minimal supervision. Benefits are pretty good, for now. Usually can get time off if needed.

    Cons

    Morale is low due to the constant battle over pay. Lack of prosecution of cases due to current administration. No real brotherhood with co-workers.

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    8 people found this review helpful
  5. 3.0
    Current Employee, more than 3 years

    Fed job

    Dec 15, 2015 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Federal Benefits and Great mission

    Cons

    managers not well trained morale low

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    4 people found this review helpful
  6. 1.0
    Former Employee, more than 1 year

    Political Mess

    Feb 17, 2016 - Scrummaster in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You get to build software that helps protect the safety of the U.S. and helps the officers in the field carry out their mission. Incredibly interesting subject matter and business domain. The officers are smart, engaging individuals who were great to work with.

    Cons

    When the head of the entire agency releases a memo to all employees stating '...federal employee survey results indicate that we have the lowest morale among all federal agencies for the 5th year running. We will no longer be taking feedback regarding morale.' you know you have problems and that they will never be taken seriously or resolved. The organization is run like a mafia outfit with tyrannical power pockets, unjust firings, and an atmosphere of suppression and fear that make doing your job done on a day-to-day basis a living hell. Leadership is as politically dysfunctional as it's technology is advanced (for a government agency).

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    8 people found this review helpful
  7. 1.0
    Former Employee, more than 5 years

    HORRIBLE management. If you're innovative or have any kind of intelligence, stay away from this agency!

    Apr 16, 2015 - Anonymous Employee in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Receiving a stable paycheck and good benefits that you can get with any federal job.

    Cons

    - From first-line supervisors to SES personnel, CBP has some of the most incompetent managers I have ever seen. Not only do many of them lack the technical skills to do the job, but they have no idea how to LEAD people. - The morale is dead and is not going to improve unless most of management is replaced with people who actually know how to motivate, inspire, and engage their employees. This will never happen since there is so much nepotism and favoritism within the agency. - Management constantly provides negative feedback and they refuse to believe that happy employees are productive employees. - The turnover rate is very high; it's a revolving door and you are just a number. - CBP/DHS is consistently ranked as the worst place to work in the Federal Government (according to OPM's annual Federal Employee Viewpoint Survey). I can tell you through personal experience that this is accurate. Note: If CBP/DHS is your first federal job, I suggest you get your career status and/or max out your promotion potential in your position... then start looking for a new job in a better agency (you can only go up).

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    23 people found this review helpful
  8. 2.0
    Former Employee

    God help us

    Sep 15, 2011 - US Federal Agent in Eagle Pass, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good pay good benefits work outdoors nice equipment the prestige of being a federal agent exciting and dangerous work the opportunity to travel

    Cons

    unprofessional management low hiring standards low morale lots of corruption undesirable locales to live in poor schools rude and hostile locals

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    9 people found this review helpful
  9. 3.0
    Current Employee

    Low morale, great pay

    Feb 26, 2022 - Customs and Border Protection Officer in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is decent, the morale is not. Like any other .gov job.

    Cons

    assignments and shifts based on seniority, very low morale, comparisons to TSA with a gun

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  10. 4.0
    Current Employee

    USCBP Good

    Jun 17, 2022 - Mission Support Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work with great people in support of a vital mission.

    Cons

    Political whims affect mission accomplishment and employee morale.

    Continue reading
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