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US Customs and Border Protection

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US Customs and Border Protection

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US Customs and Border Protection Employee Reviews about "pay"

Updated Aug 6, 2022

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Found 112 of over 367 reviews

3.9
83%
Recommend to a Friend
65%
Approve of CEO
US Customs and Border Protection Commissioner  Chris Magnus (no image)
Chris Magnus
19 Ratings

Top Review Highlights by Sentiment

Pros
  • "It's challenging and has great benefits.(in 52 reviews)
  • "Provides good pay compared to private sector and decent schedules(in 36 reviews)
  • "Great people and i love dogs(in 13 reviews)
  • "Good job security, lots of opportunity to move up.(in 13 reviews)
  • "Pay and benefits, good training(in 10 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of US Customs and Border Protection and is not affected by filters.

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Reviews about "pay"

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  1. 3.0
    Former Employee

    A good but unremarkable job with reasonable pay

    Feb 12, 2011 - Agriculture Specialist Supervisor in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very reasonable pay for the amount of work involved.

    Cons

    If you work at an airport, you will most likely be opening people's luggage all day

    Continue reading
    7 people found this review helpful
  2. 3.0
    Current Employee, more than 5 years

    Border Patrol

    May 29, 2015 - Anonymous Employee in Del Rio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A lot of work outdoors with minimal supervision. Benefits are pretty good, for now. Usually can get time off if needed.

    Cons

    Morale is low due to the constant battle over pay. Lack of prosecution of cases due to current administration. No real brotherhood with co-workers.

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    8 people found this review helpful
  3. 5.0
    Current Employee

    Good workplace

    Jul 2, 2022 - Front Desk Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay is pretty decent and good

    Cons

    Work schedule could be better

    Be the first to find this review helpful
  4. 3.0
    Former Employee, more than 10 years

    cbp officer

    May 27, 2018 - CBP Officer in Jf Kennedy Ap, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay with the overtime; good job security not particularly dangerous for a law enforcement job. Very hard to get fired unless you do something really egregious or illegal; or fail a drug test. Journeyman GS-12.

    Cons

    Mandatory overtime with no regard for your personal life or family life. You get up to 5 weeks vacation but they steal it from you anyway by forcing you to call in sick to get a day off - so after you burn up your sick leave you use up annual leave then take leave without pay. Frequent payroll errors never in your favor: You have to check your hours worked against your earning and leave statements. They mess them up constantly, making you chase your money.

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    9 people found this review helpful
  5. 2.0
    Current Employee, more than 3 years

    Its ok, but working for a big police department might be better

    Mar 2, 2021 - Customs Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is good, but if you work for a big police department its the same salary, benefits are a little better then big local PD ex Miami dade police department or broward sheriffs dept, but not by much. Same goes for job security. Its all a smidge better, but not by a lot. Basically if you work for a big police department your better off there then with working for CBP.

    Cons

    Management has said during covid we will not receive hazard pay because such occurrences are in our job description. That's how much you are worth to CBP. When covid started CBP claimed officers death due to covid were off duty so that didnt have to pay out the on duty life insurance deaths to the family. CBP has had multiple lawsuits by the NTEU union which represents officers for breaking the contract and NTEU has won almost all of them because CBP continually breaks the contract to save money so that the person in charge can show their superiors how they saved the government money when in the long run it costs the government more money in legal fees, having to pay out any way plus pay interest on the owed money, but by the time that all happens its someone else's problem since the person who committed the contract breaches has already been promoted. You also have to work through government shutdowns which seem to happen multiple times a year now, and wont get paid for the work you did until after the government opens up again so you need to save money just for that. Lastly, every aspect of your job is political, and about gender and race. So moving up is hard for some regardless of their merit.

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    2 people found this review helpful
  6. 4.0
    Former Employee

    Bureaucracy to the max and not the most impressive workforce

    Sep 23, 2014 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work-life balance is great Provides training Officers have good OT and pay opportunities

    Cons

    Bureaucracy was stifling. It feels like you have to write a memo to get approval to write the real memo. New approaches to problems, not welcome. Questioning the status quo, not welcome. Professional staff salaries are not that great Slow promotion track

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    7 people found this review helpful
  7. 3.0
    Current Employee

    OK job

    Jul 15, 2021 - CBPO in Newark, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Provides good pay compared to private sector and decent schedules

    Cons

    Incompetent management and disgruntled employees can lead to an environment where everyone is looking out for themselves

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  8. 5.0
    Current Employee

    .

    May 31, 2022 - Technician in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great job to have as stepping stone

    Cons

    Not enough pay for the amount of work

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  9. 2.0
    Current Employee, more than 5 years

    CBP Technician pay is very low

    Aug 1, 2019 - CBP Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are great due to it being a federal position.

    Cons

    Pay does not match the responsibilities that are given to techs as higher level tasks are given at low pay.

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    3 people found this review helpful
  10. 2.0
    Former Employee

    Pros

    Good agents who really want to defend our nation work there

    Cons

    Zero leadership. Chief of the Border Patrol bows to the commissioner of CBP. Constant threats of cutting agents pay. You stress every year because Customs and Border Protection finds another way to demoralize agents by taking a percentage of pay. Agency spends billions on stuff it doesn't need like forward operating bases, which the agents have to man on weeks on end. Frivolous spending on ridiculous agent manned camps that agents are forced to work while simultaneously claiming agents there is no money to pay the agents. Start work here, than move to a professional law enforcement agency

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    4 people found this review helpful
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