FilterLees Summit, MO
The work is rewarding, as one is really assisting immigrants in obtaining applied for benefits (employment cards, etc). I worked for the CIS National Benefits Center. The training is excellent and continuing. Initial training is done at the Federal Law Enforcement Traing Center, located in GLYNCO, Brunswick, GA, and consists of an intensive course in immigration and non-immigration law, with ancillary courses helpful to a career in the Citizenship and Immigration Service. Additional on-the-job training is provided, with off-site training in Dallas and elsewhere. The benefits are outstanding and senior management is vigilant about promptly resolving instances of job/employee discrimination.
Sometimes, production goals overshadow the need to be thorough in checking beneficiaries' fitness for benefits requested. I understand that there will always be tension between production goals and that which employees need to do to efficiently, yet accurately, do their work. I found my co-workers to be enthusiastic and competent, but stressed about meeting production goals while at the same time being accurate and thorough in their duties.
Advice to Management
Greater flexibility in applying production standards and goals to realistic situtations faced by employees.
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