US Department of Homeland Security Reviews | Glassdoor

US Department of Homeland Security Reviews

Updated April 19, 2018
588 reviews

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3.3
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Approve of CEO
US Department of Homeland Security Secretary John Kelly
John Kelly
64 Ratings

588 Employee Reviews

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Pros
  • Service to country, good pay and benefits, job security, camaraderie (in 23 reviews)

  • Work-life balance, flexibility, family friendly (in 20 reviews)

Cons
  • Long hours, bad middle managers, and poor work-life balance (in 11 reviews)

  • Dealing with upper management and leadership (in 16 reviews)

More Pros and Cons

  1. "Great work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - External AffairsCoordinator in Washington, DC
    Current Employee - External AffairsCoordinator in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Department of Homeland Security (More than a year)

    Pros

    Work-life balance, flexibility, family friendly

    Cons

    Long hours, not as efficient

    Advice to Management

    Streamline processes


  2. "Proud to be of service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Department of Homeland Security full-time (More than a year)

    Pros

    I get a lot of field service, I get to do a job in which I can truly make a difference.

    Cons

    Long periods of continuous travel

    Advice to Management

    No advice, I love my job

  3. "ICE Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Department of Homeland Security full-time (More than 5 years)

    Pros

    Making America Great Again (MAGA)

    Cons

    None that I can think of.

    Advice to Management

    Let us do our job


  4. "not a bad place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tso in Baltimore, MD
    Former Employee - Tso in Baltimore, MD

    I worked at US Department of Homeland Security part-time (More than a year)

    Pros

    benefits and meeting new people

    Cons

    not having seniority to pick your own schedule


  5. "GS-2210"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Washington, DC
    Current Employee - IT Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at US Department of Homeland Security full-time (More than 8 years)

    Pros

    Salary is commiserate with the rest of Govt.

    Cons

    Commuting distances are not the best especially if there is minimal parking available to employees.

    Advice to Management

    More parking for employees


  6. "Human Resources Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Department of Homeland Security full-time

    Pros

    Great people to work with

    Cons

    Micromanagement environment; need more efficient systems; limited opportunity for growth

    Advice to Management

    Take time to get to know your employees


  7. "Service Branch Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at US Department of Homeland Security full-time

    Pros

    Great work environment very professional atmosphere

    Cons

    Senior leadership have to much power

    Advice to Management

    N/jA

  8. "To the Point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SBPA
    Current Employee - SBPA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Department of Homeland Security full-time (More than 10 years)

    Pros

    Service to country, good pay and benefits, job security, camaraderie.

    Cons

    Horrible management. No training prior to promotion... promotion then training. This has led to people promoting far passed their potential. It has created a hostile working environment in most locations; a rift between management and the Agents who actually go out and do the job. From the smallest sector to the Academy, dictatorial management styles are soul crushing and are causing many Agents who bring great talent and excellent judgement skills to the job to leave the Border Patrol for another agency, taking their much needed skills with them. Superiors look at money, motivation, generational differences, and a myriad of other factors when trying to figure out why this mass exodus is occurring, refusing to acknowledge the root of the problem: horrible management.

    Additionally, the shift-work and irregular days off (necessary evil) can be difficult for families. The quality of work and quality of life are sometimes not balanced.

    Advice to Management

    You are only human.


  9. "Department of Homeland Security employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Agent In Charge in Miami, FL
    Current Employee - Special Agent In Charge in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Department of Homeland Security full-time (More than 10 years)

    Pros

    worthwhile career, health insurance, salary, retirement benefits

    Cons

    federal budget dependent, media coverage


  10. "good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at US Department of Homeland Security (Less than a year)

    Pros

    job security is good to have

    Cons

    not a fan of public sector


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