US Department of Homeland Security Reviews | Glassdoor

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US Department of Homeland Security Reviews

Updated January 18, 2018
562 reviews

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3.2
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Recommend to a friend
Approve of CEO
US Department of Homeland Security Secretary John Kelly
John Kelly
50 Ratings

562 Employee Reviews

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Pros
  • Pay and Benefits are good to outstanding (in 22 reviews)

  • Work-life balance, flexibility, family friendly (in 19 reviews)

Cons
  • Long hours, bad middle managers, and poor work-life balance (in 10 reviews)

  • Dealing with upper management and leadership (in 16 reviews)

More Pros and Cons

  1. "Great work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - External AffairsCoordinator in Washington, DC
    Current Employee - External AffairsCoordinator in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Department of Homeland Security (More than a year)

    Pros

    Work-life balance, flexibility, family friendly

    Cons

    Long hours, not as efficient

    Advice to Management

    Streamline processes


  2. "Service to mission makes it worthwhile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Deputy Assistant Director in Washington, DC
    Former Employee - Principal Deputy Assistant Director in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at US Department of Homeland Security full-time (More than 8 years)

    Pros

    - Dedicated staff focused on mission to secure the homeland
    - Smaller components offer some flexibility to introduce creativity and innovation
    - Typically adequate budget to achieve goals

    Cons

    As in all government jobs, leadership changes require effective change management. That is not always a focus, an causes the team to grumble.

    Advice to Management

    People will follow a leader if clear goals are set and a map is laid out to follow.

  3. "Special Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Department of Homeland Security full-time (More than 8 years)

    Pros

    Very exciting, not much micromanagement, and the investigator has freedom to runt the cases according to their discretion.

    Cons

    Very political and sometimes biases toward members of favored subcultures. The field training program for new agents is practically non-existent.

    Advice to Management

    Improve training programs for new agents and remove bias against minorities.


  4. "Make this job work for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transportation Security Officer in New York, NY
    Current Employee - Transportation Security Officer in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Department of Homeland Security part-time (More than 3 years)

    Pros

    Pays well for a part time.

    Cons

    Rating system and scheduling by seniority.

    Advice to Management

    Do your homework before you give yearly ratings.


  5. "People are mission driven but leadership is a problem"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Department of Homeland Security full-time

    Pros

    The work is important, and people are proud of what they do.

    Cons

    The structure and morale are terrible.


  6. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Department of Homeland Security full-time (Less than a year)

    Pros

    Paid job. it is a paid job.

    Cons

    locations, transferring, actually looking out for the employees


  7. "Laweyer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Department of Homeland Security full-time

    Pros

    Not much, not a great place.

    Cons

    Low morale, would not recommend.

  8. "Border Patrol Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Border Patrol Agent in Tucson, AZ
    Former Employee - Border Patrol Agent in Tucson, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at US Department of Homeland Security full-time (More than 8 years)

    Pros

    Great Pay with mostly outdoor work/activity, pending on one’s position. Also, after some seniority is achieved, the availability to move around to other details throughout the agency progresses significant.

    Cons

    Politics. It is a government job and every couple of years agendas change. With that being said, you have to worry about getting paid every other year, as well because they can’t ever pass a budget. In all, too many uncontrollable factors have begun to effect morale in many position throughout the agency. It’s too bad.

    Advice to Management

    The federal government as whole needs to reevaluate its management directives/courses, as a whole.


  9. "Mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fed benefits good pay scale.

    Cons

    Federal government working environment. Slow and unaccomplished.


  10. "Great organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Department of Homeland Security full-time

    Pros

    Leadership, growth opportunities and work-life balance

    Cons

    government bureaucracy is challenging no matter where you work


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