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    US Department of Homeland Security Reviews

    Updated January 22, 2019
    666 reviews

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    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    US Department of Homeland Security Secretary of Homeland Security Kirstjen Nielsen
    Kirstjen Nielsen
    29 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Long hours, bad middle managers, and poor work-life balance" (in 12 reviews)

    • "The upper management have the biggest egos and the sad thing is that they haven't proven anything to support their own self gratification" (in 19 reviews)

    More Pros and Cons

    1. "border petrol agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Border Patrol Agent in Detroit, MI
      Current Employee - Border Patrol Agent in Detroit, MI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at US Department of Homeland Security full-time (More than a year)

      Pros

      great benefits great managment and people

      Cons

      too many goof balls to deal with

      Advice to Management

      keep up the good work

    2. "Great place to work (despite the political storm that is DC)"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - IT Specialist in Arlington, VA
      Current Employee - IT Specialist in Arlington, VA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at US Department of Homeland Security full-time (More than 3 years)

      Pros

      Meaningful and challenging work protecting the nation's most sensitive assets.

      Cons

      Federal employees are used as pawns at times.

      3. Join the US Department of Homeland Security team
      See Our Latest Jobs

    3. "Great job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Pipefitter in Boston, MA
      Current Employee - Pipefitter in Boston, MA
      Recommends
      Negative Outlook
      Approves of CEO

      I have been working at US Department of Homeland Security full-time (More than a year)

      Pros

      Benefits and the people I work with

      Cons

      Lower than average pay for the Boston area.

    4. "Too many chiefs and not enough Indians!!!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Tso
      Former Employee - Tso
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at US Department of Homeland Security part-time (Less than a year)

      Pros

      Pay is ok for my area job security pradim for travel expense

      Cons

      Dealing with angry disrespectful noncompliant passengers in the early morning hours of 3:00 AM to 12:00 PM to much educational classroom training that really has nothing to with security ridiculous and lengthy hiring process during my floor training I was constantly tested for alertness was my trainer took credit for my stops when caught trying sneak things that weren’t allowed or detected gunpowder on on a few people especially when they shut down the airport for a few minutes for a test after I caught the young man the managers sent with what was supposed to be C4 plastic explosives after being alerted by the scanner and a pat down and questioned when asked by the supervisors and managers who stopped him my trainer said I did leaving me in utter disbelief ! so after a little man to man talk with him about that later that day I decided a little over week before graduating that I had enough and it just wasn’t worth it and resigned I don’t recommend this government job so atypical to much bureaucracy to many supervisors on top of supervisors and same for management too many people making 5&6 figure salary’s doing something that really doesn’t justify it !

      Advice to Management

      Find ways to streamline and quicken the hiring process eliminate a lot of the unnecessary and ridiculous classroom can be more effective with hands on training especially when there is a shortage of officers already

    5. "Unit Chief"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at US Department of Homeland Security full-time

      Pros

      Help state and locals become batter at combatting terrorism.

      Cons

      Bureaucracy, mediocre leadership and dealing with the beltway.

    6. "Border Patrol Agent Working Conditions"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Border Patrol Agent
      Current Employee - Border Patrol Agent
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at US Department of Homeland Security full-time (More than a year)

      Pros

      Good pay, easy work, experience.

      Cons

      Culture, long training periods.

    7. "Great benefits such as Health Insureance, Pay, and Job Security."

      StarStarStarStarStar
      Current Employee - Regional Coordinator in Dallas, TX
      Current Employee - Regional Coordinator in Dallas, TX

      I have been working at US Department of Homeland Security full-time (More than 10 years)

      Pros

      Great Benefits and Job Security. Meet a lot of interesting people working in the Homeland Security at the Federal, State, and Local levels of government.

      Cons

      The bureaucracy of a Federal Government Agency hinders your ability to serve the stakeholders.

    8. "Hit or miss"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customs and Border Protection Officer in San Diego, CA
      Former Employee - Customs and Border Protection Officer in San Diego, CA
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at US Department of Homeland Security full-time (More than 5 years)

      Pros

      Pay, opportunity for advancement. Worldwide assignments. Overtime available. Secure Government position.

      Cons

      Low Morale at most locations, select ports have lots of forced overtime. Furloughs (Government Shutdowns). Every position and location is based on seniority.

      Advice to Management

      Build Morale, create a happier workplace!

    9. "Love HATE"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Lead Transportation Security Officer in New York, NY
      Former Employee - Lead Transportation Security Officer in New York, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at US Department of Homeland Security full-time (More than 8 years)

      Pros

      Loved the mission but it changed so much over time.

      Cons

      Rapid fire transitions and chnages... Culture of Efficiency over efficacy

      Advice to Management

      Refocus, improve pay and benefits, and restructure.

    10. "Air Marshal Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Agent in Los Angeles, CA
      Former Employee - Agent in Los Angeles, CA
      Doesn't Recommend
      Neutral Outlook

      I worked at US Department of Homeland Security full-time (More than 10 years)

      Pros

      Pay and Benefits. Many highly professional co-workers.

      Cons

      Upper Management unresponsive.
      Bureaucracy that has lost focus on it's law enforcement mission.
      Scheduling is brutal