US Department of Homeland Security Reviews | Glassdoor

US Department of Homeland Security Reviews

Updated July 21, 2017
489 reviews

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3.3
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Recommend to a friend
Approve of CEO
US Department of Homeland Security Secretary John Kelly
John Kelly
18 Ratings

489 Employee Reviews

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Pros
Cons
  • Long hours, bad middle managers, and poor work-life balance (in 9 reviews)

  • Dealing with upper management and leadership (in 14 reviews)

More Pros and Cons

  1. "OK place, depending on where you are"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Washington, DC
    Current Employee - Analyst in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Department of Homeland Security full-time (More than 3 years)

    Pros

    Much of this depends on where you work. A big agency with a broad mission, and some of the work is quite interesting.

    Cons

    It is a big bureaucracy. Federal employment can be difficult to obtain if you are not a veteran.

    Advice to Management

    better training to mid-level management. Cut the unnecessary regulations.


  2. "USCIS - ISA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Immigration Support Assistant in Hartford, CT
    Former Employee - Immigration Support Assistant in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at US Department of Homeland Security full-time (More than a year)

    Pros

    I have worked for DHS for several years now, by far the best: security, balance, management, promotion within. I resigned, due to medical condition.

    Cons

    Very few far-in-between. Really no complaints, I would suggest to any of my friends.

    Advice to Management

    Keep up the good work.

  3. "Micro-Management, broken leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Department of Homeland Security full-time (More than 3 years)

    Pros

    Great pay and benefits working for the Government

    Cons

    Micro management that only worries about the little stuff and themselves. Federal Protective Service Chicago environment is poison and toxic, if you work there you are looking for a new job or have already moved on. There is no support either locally or nationally. FPS processes are broken and change weekly, policy by email. Do your due dilliagence before joining there "team".

    Advice to Management

    Don't sweat the small stuff, let your employees use alternative work schedules and telecommute. If you can retire, retire and make room for change.


  4. "Rating the DHS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Import/Export Specialist in Los Angeles, CA
    Former Employee - Import/Export Specialist in Los Angeles, CA
    Recommends
    Neutral Outlook

    I worked at US Department of Homeland Security full-time (More than 5 years)

    Pros

    Exposure to state-of-the-art methods of garment classification and quota management

    Cons

    Chain-of-command inefficiencies as in a bureaucracy

    Advice to Management

    none


  5. "Non-Commission Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Law Enforcement Officer in Houston, TX
    Current Employee - Law Enforcement Officer in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Department of Homeland Security part-time (More than 8 years)

    Pros

    Good at almost every post.

    Cons

    Being Non-Commission Officer and not being treated well, at some times.

    Advice to Management

    Unknown


  6. "Federal Air Marshal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Federal Air Marshal in Washington, DC
    Current Employee - Federal Air Marshal in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Department of Homeland Security full-time (More than 8 years)

    Pros

    I got to experience the World and learned how to communicate with people who speak all languages

    Cons

    Constant jet lag which effected getting a routine sleeping schedule


  7. "Do NOT even try to justify working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSA OFFICER in Boston, MA
    Former Employee - TSA OFFICER in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at US Department of Homeland Security full-time (More than 8 years)

    Pros

    Building block to federal career

    Cons

    Highly political. Management does not look after employees. Employee morale stays low. Ever changing rules. Ridicule by public.

    Advice to Management

    Stop focusing on yourselves and focus on helping others succeed. Stop being super political all the time.

  8. Helpful (1)

    "Great benefits at DHS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Agent in Miami, FL
    Current Employee - Special Agent in Miami, FL
    Recommends
    Positive Outlook

    I have been working at US Department of Homeland Security full-time (More than 10 years)

    Pros

    Job security, good health insurance, great retirement package

    Cons

    Salaried position, work well over 40 hours/week.


  9. "Field Security Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Manager in San Francisco, CA
    Current Employee - Security Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Department of Homeland Security full-time (More than a year)

    Pros

    Awesome place to work! Job is also great with a lot of responsibility.

    Cons

    Manages multiple sites by yourself. Should have a staff to assist with responsibility.


  10. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend

    I have been working at US Department of Homeland Security full-time (More than 8 years)

    Pros

    Great health plan, pension, and Thrift Savings Plan. Overall stability.

    Cons

    Leadership of the organization is highly problematic. Promotion is not based on merit.


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