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US Department of Homeland Security Reviews
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    US Department of Homeland Security Reviews

    Updated July 21, 2017
    489 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    US Department of Homeland Security Secretary John Kelly
    John Kelly
    18 Ratings

    489 Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons

    • Long hours, bad middle managers, and poor work-life balance (in 9 reviews)

    • Dealing with upper management and leadership (in 14 reviews)

    More Pros and Cons

    1. "OK place, depending on where you are"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Analyst in Washington, DC
      Current Employee - Analyst in Washington, DC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at US Department of Homeland Security full-time (More than 3 years)

      Pros

      Much of this depends on where you work. A big agency with a broad mission, and some of the work is quite interesting.

      Cons

      It is a big bureaucracy. Federal employment can be difficult to obtain if you are not a veteran.

      Advice to Management

      better training to mid-level management. Cut the unnecessary regulations.

    2. "USCIS - ISA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Immigration Support Assistant in Hartford, CT
      Former Employee - Immigration Support Assistant in Hartford, CT
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at US Department of Homeland Security full-time (More than a year)

      Pros

      I have worked for DHS for several years now, by far the best: security, balance, management, promotion within. I resigned, due to medical condition.

      Cons

      Very few far-in-between. Really no complaints, I would suggest to any of my friends.

      Advice to Management

      Keep up the good work.

      3. Join the US Department of Homeland Security team
      See Our Latest Jobs

    3. "Micro-Management, broken leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Chicago, IL
      Current Employee - Anonymous Employee in Chicago, IL
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at US Department of Homeland Security full-time (More than 3 years)

      Pros

      Great pay and benefits working for the Government

      Cons

      Micro management that only worries about the little stuff and themselves. Federal Protective Service Chicago environment is poison and toxic, if you work there you are looking for a new job or have already moved on. There is no support either locally or nationally. FPS processes are broken and change weekly, policy by email. Do your due dilliagence before joining there "team".

      Advice to Management

      Don't sweat the small stuff, let your employees use alternative work schedules and telecommute. If you can retire, retire and make room for change.

    4. "Rating the DHS"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Import/Export Specialist in Los Angeles, CA
      Former Employee - Import/Export Specialist in Los Angeles, CA
      Recommends
      Neutral Outlook

      I worked at US Department of Homeland Security full-time (More than 5 years)

      Pros

      Exposure to state-of-the-art methods of garment classification and quota management

      Cons

      Chain-of-command inefficiencies as in a bureaucracy

      Advice to Management

      none

    5. "Non-Commission Officer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Law Enforcement Officer in Houston, TX
      Current Employee - Law Enforcement Officer in Houston, TX
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at US Department of Homeland Security part-time (More than 8 years)

      Pros

      Good at almost every post.

      Cons

      Being Non-Commission Officer and not being treated well, at some times.

      Advice to Management

      Unknown

    6. "Federal Air Marshal"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Federal Air Marshal in Washington, DC
      Current Employee - Federal Air Marshal in Washington, DC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at US Department of Homeland Security full-time (More than 8 years)

      Pros

      I got to experience the World and learned how to communicate with people who speak all languages

      Cons

      Constant jet lag which effected getting a routine sleeping schedule

    7. "Do NOT even try to justify working here."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - TSA OFFICER in Boston, MA
      Former Employee - TSA OFFICER in Boston, MA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at US Department of Homeland Security full-time (More than 8 years)

      Pros

      Building block to federal career

      Cons

      Highly political. Management does not look after employees. Employee morale stays low. Ever changing rules. Ridicule by public.

      Advice to Management

      Stop focusing on yourselves and focus on helping others succeed. Stop being super political all the time.

    8. Helpful (1)

      "Great benefits at DHS"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Special Agent in Miami, FL
      Current Employee - Special Agent in Miami, FL
      Recommends
      Positive Outlook

      I have been working at US Department of Homeland Security full-time (More than 10 years)

      Pros

      Job security, good health insurance, great retirement package

      Cons

      Salaried position, work well over 40 hours/week.

    9. "Field Security Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Security Manager in San Francisco, CA
      Current Employee - Security Manager in San Francisco, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at US Department of Homeland Security full-time (More than a year)

      Pros

      Awesome place to work! Job is also great with a lot of responsibility.

      Cons

      Manages multiple sites by yourself. Should have a staff to assist with responsibility.

    10. "Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Washington, DC
      Current Employee - Anonymous Employee in Washington, DC
      Doesn't Recommend

      I have been working at US Department of Homeland Security full-time (More than 8 years)

      Pros

      Great health plan, pension, and Thrift Savings Plan. Overall stability.

      Cons

      Leadership of the organization is highly problematic. Promotion is not based on merit.

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