US Department of Veterans Affairs Reviews | Glassdoor

US Department of Veterans Affairs Reviews

Updated July 22, 2017
389 reviews

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US Department of Veterans Affairs Secretary of Veterans Affairs David Shulkin
David Shulkin
11 Ratings

389 Employee Reviews

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Pros
Cons
  • upper management needs an overhaul (in 58 reviews)

  • Inferior wage scale compared to the private sector (in 57 reviews)

More Pros and Cons

  1. "Lack of exciting projects, boring"

    StarStarStarStarStar
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at US Department of Veterans Affairs as an intern

    Pros

    Nice people, free lunch, i just want this glassdoor membership yo

    Cons

    Didn't actual work here I was a volunteer but volunteer interns get super boring tasks to work on


  2. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerk
    Current Employee - Clerk
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Department of Veterans Affairs full-time (More than 8 years)

    Pros

    Good location; centrally located in Memphis

    Cons

    Under staffed, not well maintained with housekeeping, unprofessional employees

    Advice to Management

    Bring in employees from the public

  3. Helpful (1)

    "So much change, so little affected"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Aurora, CO
    Former Employee - Anonymous Employee in Aurora, CO
    Doesn't Recommend
    Negative Outlook

    I worked at US Department of Veterans Affairs full-time (Less than a year)

    Pros

    Good people who really want to help.

    Cons

    Notorious for not helping the veterans


  4. "Social Worker/Patient Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Department of Veterans Affairs full-time

    Pros

    Salary, current job flexible hours

    Cons

    unfriendly, little promotion chances, nepotism


  5. Helpful (1)

    "Very unorganized and limited advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counselor in Denver, CO
    Current Employee - Counselor in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at US Department of Veterans Affairs full-time (More than 3 years)

    Pros

    Just security. Good work/life balance

    Cons

    Completely unorganized. Top leadership is not proactive and does not look out for employees.


  6. "Good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Department of Veterans Affairs full-time

    Pros

    Once you get past your 1 year, you're good. Work isn't too difficult, patients are great.

    Cons

    Government work. Hiring freezes, red tape, beaurocratic bull.


  7. Helpful (1)

    "Nurse technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at US Department of Veterans Affairs part-time

    Pros

    The job could be rewarding at times.

    Cons

    The nursing culture here can really bring a new graduate down in terms of ethics and quality of care.

  8. Helpful (1)

    "VA review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Department of Veterans Affairs full-time

    Pros

    Good Mission to help Veterans

    Cons

    Inconsistent policies and procedures for employees


  9. Helpful (3)

    "Just say no! Look elsewhere if you want a supportive and low stress work environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veteran Service Representative in Winston-Salem, NC
    Current Employee - Veteran Service Representative in Winston-Salem, NC
    Doesn't Recommend
    Disapproves of CEO

    I have been working at US Department of Veterans Affairs full-time (More than 10 years)

    Pros

    Federal Holidays, vacation and sick leave, flex time work schedules, telework for some positions, decent pay, men and women earn the same salary

    Cons

    Toxic work environment . Morale is very low. Not a supportive environment. Lots of angry, depressed, and stressed front line workers. Employees have to help each other keep it together because it so stressful.

    Quality review is punitive and is not used as a training tool. Too much focus on quantity of work. Production standards just recently raised to double what was previously required. You have to rush through the cases which causes a lot of errors and re-work. Lots of lazy and incompetent employees that can't do the work at a basic level. More experienced employees end up getting all the hard cases to clean up. Minimal accountability for shoddy work. Lots of special people who get away with not having to do their job. A new law just passed that will allow you to be fired within 15 days if you are not meeting production or quality. This may or may not weed the lazy people out. Current claim processing system is worthless--cases bounce from one side of the country to the other making the claims move slower instead of faster. Multiple computer programs that are old and do not talk to each other. Lots of malfunction during a workday. Too many steps to do basic claims processing functions.

    Crisis management attitude. Constant change in work priorities to appease the gods in Washington and service organizations. No change is ever better for the employees. Managers are always in secret meetings and very rarely share what they discussed. Managers do not receive supervisor training. Most don't have a college education and do not know the job of the employees they supervise. No whining allowed and don't expect any empathy if you are struggling with your workload.

    Advice to Management

    Have top down accountability for everyone. Before you hire the managers, make sure that they can do all the jobs on the floor. Also give them some people skill and managerial training on the level of what you would have to have to earn a college management degree. Do not promote them simply because they meet time in grade. Reward all of your hardworking employees with more than just a paycheck--a kind word and a small token of appreciation goes a long way. Treat people how you want to be treated. Keep the lines of communication open. More support and less tearing down would help a great deal.

    US Department of Veterans Affairs Response

    Jul 7, 2017 – Marketing Manager

    That is some valuable feedback. VBA has made huge improvements to claims, it sounds like there are more opportunities to improve as well. I would recommend that you review our career site and... More


  10. Helpful (1)

    "Government"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Educational Technician in Des Moines, IA
    Former Employee - Educational Technician in Des Moines, IA

    I worked at US Department of Veterans Affairs full-time (More than 5 years)

    Pros

    Taking care of Veterans and some wonderful medical staff

    Cons

    Terrible management and huge turnover of staff

    Advice to Management

    Listen to your employees

    US Department of Veterans Affairs Response

    Jul 7, 2017 – Marketing Manager

    Sorry it did not work out. I sure appreciate the 5 years dedicated to Veterans. VA is changing daily to improve Veteran experience and employee satisfaction. Send all your Doctor friends our way! DS


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