US Department of Veterans Affairs Reviews | Glassdoor

US Department of Veterans Affairs Reviews

Updated February 25, 2017
349 reviews

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US Department of Veterans Affairs Secretary of Veterans Affairs David Shulkin
David Shulkin
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349 Employee Reviews

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  1. "Bureaucratic Nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Steady Hours and normal Monday through Friday, rare weekends.

    Cons

    Nothing gets done, the programs are confusing and no one knows exactly how they work or how to apply them to the veterans they serve.


  2. Helpful (1)

    "Frustrating"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Department of Veterans Affairs full-time

    Pros

    Decent benefits, can move to any state.

    Cons

    lots of red tape, slow to change.

    Advice to Management

    Fire non-performers

    US Department of Veterans Affairs Response

    Feb 16, 2017 – Marketing Manager

    Certainly, not the way it should be. I encourage you to voice these concerns with your supervisor. Also, how your team can improve employee engagement and veteran experience. Check our MyVA ... More


  3. Helpful (1)

    "Bereavement Leave Policy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Therapist in Philadelphia, PA
    Current Employee - Therapist in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Department of Veterans Affairs full-time (More than 5 years)

    Pros

    work helping veterans, pay is ok

    Cons

    As I understand it, the VA and OPM policy on bereavement leave is that VA employees can take up to 104 hrs (13 days) of ACCUMULATED PERSONAL TIME to attend funeral services for family members. IN OTHER WORDS NO PAID BEREAVEMENT LEAVE (EVEN ONE HR!) IS PROVIDED! THIS IS NOWHERE NEAR ON PAR WITH EVERYONE ELSE"S, AS I HAVE NEVER WORKED FOR ANOTHER AGENCY THAT DOESN"T GIVE PAID BEREAVEMENT LEAVE OF SOME TYPE! What else should be expected by the govt bureacrats who work 1/3 of the year (if that) but get paid for full time, pay themselves generously, and rack up perks and benefits like nobody's business. Heaven forbid the govt would actually take care of it;s employees. .....

    Advice to Management

    TAKE CARE OF YOUR EMPLOYEES

    US Department of Veterans Affairs Response

    Feb 16, 2017 – Marketing Manager

    That seems to be correct. However, it is a topic of often debate with political leaders. VA follows OPM guidance and lead. With one of the best leave benefits going, VA seems sensitive to approving ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Veterans Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend

    I worked at US Department of Veterans Affairs full-time

    Pros

    Steady employment, decent benefits, rewarding sense of serving others.

    Cons

    Too many politics, inconsistent leadership, management generally overworked and under appreciated staff... The production system was ineffectively managed which created a cut throat environment to attain numbers vs quality of Veterans claims processed, which in turn created a hostile work environment for many employees.

    Advice to Management

    Focus on the quality of service provided to Veterans vs. the dollar amount or time saved. The best employees are slowly leaving simply because current practices conflict with their morals and values. Reward those employees who truly provide selfless services to the Veterans they swore to serve.

    US Department of Veterans Affairs Response

    Feb 16, 2017 – Marketing Manager

    Thank you for serving veterans! VSR can be a thankless job at times, I am sure. Feel good about the huge backlog that you were part of improving. The next steps are underway and many steps are ... More


  6. Helpful (1)

    "Define inefficient"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Austin, TX
    Current Employee - Systems Engineer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at US Department of Veterans Affairs full-time (More than 3 years)

    Pros

    Simple work, low stress, don't have to worry about being layed off or even fired.

    Cons

    No real leadership. Managers in title only do not want to make decisions. People in their 80s and 90s still in management positions. much inefficiency, incompetence and redundancy throughout the organization.

    Advice to Management

    Too many over paid workers and managers in this organization. Use the $180,000,000,000 budget to provide all veterans the health care of their choice and leave only critical VA clinics and functions to be utilized.

    US Department of Veterans Affairs Response

    Feb 16, 2017 – Marketing Manager

    I had to look it up..."Systems Engineering is an engineering discipline whose responsibility is creating and executing an interdisciplinary process to ensure that the customer and stakeholder's needs ... More


  7. Helpful (1)

    "Relationship Manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Department of Veterans Affairs full-time

    Pros

    Helping Americas Warriors who were hurt in combat.

    Cons

    Too often confuses activity with accomplishment.

    US Department of Veterans Affairs Response

    Feb 16, 2017 – Marketing Manager

    2 Stars? You are a "Relationship Manger". 5 Stars start with me! Go get em...DS


  8. Helpful (1)

    "Limited"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Department of Veterans Affairs full-time

    Pros

    great benefits, holidays, location, hours

    Cons

    limited advancement, coaching, mentoring for career

    US Department of Veterans Affairs Response

    Feb 16, 2017 – Marketing Manager

    Thanks for your time serving veterans. DS


  9. Helpful (1)

    "Atlanta VA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physician Assistant in Atlanta, GA
    Current Employee - Physician Assistant in Atlanta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at US Department of Veterans Affairs full-time (More than 10 years)

    Pros

    committed staff, educational environment, good benefits

    Cons

    Terrible leadership, very poor parking, lack of funds for educational activity

    Advice to Management

    get real

    US Department of Veterans Affairs Response

    Feb 16, 2017 – Marketing Manager

    Hey Doc, Love your Pros, hate to hear about the cons in Atlanta. Parking is an issue several need work on. Too many cars! You are likely aware of the public transportation benefit for employees ... More


  10. Helpful (2)

    "Difficult place to work if you care about Patients."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Orthopedic Surgeon in Orlando, FL
    Former Employee - Orthopedic Surgeon in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Department of Veterans Affairs full-time (More than 3 years)

    Pros

    Good benefits with an opportunity to serve those who served and many patients are very grateful for all you do for them.

    Cons

    Terrible support from Admin, staff and nurses. There is no consideration for efficiency of work flow and there is no desire to glean any improvement suggestions from the workers creating very toxic work environments.
    Management seems more concerned with producing massaged statistics than improving care and access.
    The support staff seem to hold the Physicians in such low esteem that it borders on disrespect. This is easily picked up by the some of the veterans, who can also be disrespectful and demanding.
    The ICARE core values are hollow as any attempt to put the patient first is destroyed by the bureaucratic underpinnings . Veterans are lost as humans and become only numbers and appointments . This flawed approach values apparent productivity and not quality.
    In too many cases, a vague ruler regulation will always trump treating patients with concern and compassion.

    Advice to Management

    Needs a major reboot. No one ever asked or sought out my advice for improving the VA. It needs to draw on the talent it has already to destroy obsolete regulation and create vertical broad patient care structures to facilitate communication and coordinate care for the sickest users.
     I am a Veteran like those I cared for, and I only hope that the VA will look outside of its crumbling silo's of antiquated thought to reinvent itself as a beacon of care that will be modeled after by the private sector. The tools are all there , but the mechanics are not in the building.

    US Department of Veterans Affairs Response

    Feb 16, 2017 – Marketing Manager

    Sorry for your experience, I have reported this review to the area leadership for awareness. DS


  11. Helpful (1)

    "RN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Department of Veterans Affairs full-time

    Pros

    Helping veterans, had a few great co-workers.

    Cons

    Staff that have been there forever and know they can't get fired - many of them don't care about the patients and are only there for the benefits of working at the VA.

    US Department of Veterans Affairs Response

    Feb 16, 2017 – Marketing Manager

    http://www.blogs.va.gov/VAntage/resources/myva-initiative/



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