US Department of Veterans Affairs Reviews | Glassdoor

US Department of Veterans Affairs Reviews

Updated August 20, 2017
2,724 reviews

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2,724 Employee Reviews

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Pros
Cons
  • upper management needs an overhaul (in 59 reviews)

  • Inferior wage scale compared to the private sector (in 57 reviews)

More Pros and Cons

  1. "Clinical Pharmacist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at US Department of Veterans Affairs part-time

    Pros

    Work in highly collaborative setting.

    Cons

    Working under protocol is typical, not much room for creativity and no innovative projects.


  2. "A reasonable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physician
    Current Employee - Physician
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at US Department of Veterans Affairs full-time (More than 3 years)

    Pros

    good people and rewarding work; excellent team of motivated physicians

    Cons

    not enough growth opportunities; lunch options were not great

    Advice to Management

    focus on your people

  3. Helpful (1)

    "VBA (benefits)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Veteran Service Representative
    Former Employee - Veteran Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at US Department of Veterans Affairs full-time (Less than a year)

    Pros

    Its a federal job so hard to get fired , mandatory promotions if you are producing, sick days and leave is amazing, especially if you were ex military and had some time in, get more leave time depending on how many total fed. yrs., civilian or military , you served. Training was also pretty extensive and helpful. Claims are processed much quicker than they used to be , so overall its good for veterans.

    Cons

    Starting out pay checks are lousy, at times you feel like you are back in the military being watched by uncle sam and treated like a kid. Extremely fast paced , was not expecting that especially since alot of vets are employed there, and with PTSD ad TBIs to deal wit , how can you expect them to produce at super fast pace. Much better suited for civilians that didnt serve, its a way they can give back, but for vets, i would try another gig, its production based, so if you dont produce quickly enough, you will be in hot water and even worse might be stressed out and make the issues you have to deal with as a veteran much worse. I know that there are a lot of regional offices that are run differently, so cant speak for the entire VA, just my specific office, but talking to other VSRs from other regions, more similarities than differences, so the cons will be pretty much the same. Bottom line, there are better federal agencies if you feel the calling to serve our government.

    Advice to Management

    Hire more VSRs , performance standards do exist for any job, but make it clear during the interview that this is a production based position. I would have never taken this job if this was made clear, performance based and commission based jobs are ones i stay away from, way too much stress and will always feel like you are one step away from chopping block. Also pay is not that great starting out, actually i was pretty shocked what is expected of you for what you get paid. Lastly VA needs to slow down, creating more systems on top of old system without having things fully integrated 1st is not a good play in my book. Finally remember that the veterans that work for the organization should be treated like all vets, with dignity and respect. The employee vets were not treated well during my brief time there, or if they were, there was still laughing on the side by seniors on how slow their performance was. Trying doing a fast paced job when you have a TBI , PTSD, and perhaps chronic pain or other issues. The seniors treat outside vets like royalty and the vets that work within like second class citizens, open to all kinds of ridicule and disrespect. Need to shape up the senior management. I didnt like the culture one bit, lots of propaganda, but you have to walk the walk if you are going to talk the talk, and i did not see much of there here.


  4. "Police Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at US Department of Veterans Affairs full-time (More than 3 years)

    Pros

    Good money. Base salary is low, but unlimited overtime if thats what you really want. Unlimited opportunity for growth if you want to put in the work.

    Cons

    Working environment is extremely hard and hours are horrible. Numerous employees call in sick each shift which makes the people who do show up to work cover their shifts, sometimes 16 hour shifts back to back. Burnout rate is high amongst all employees.

    Advice to Management

    Figure out a way to cut back on Micromanagement, support employees so they stop calling in sick and allow employees who want certain shifts to stay on that shift instead of forcing everyone to keep rotating shifts. Switching from nights to days with only 24 hours off work is not ok.


  5. "VHA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at US Department of Veterans Affairs full-time

    Pros

    Good opportunities for everyone who makes it through HR process

    Cons

    Change is very slow, union rules mean even slower change for employees and management

    Advice to Management

    Faster HR process, and holding people accountable


  6. "Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great place , Benefits are a plus

    Cons

    Upside isn't the best, a lot of hurry and wait


  7. "Medical reimbursement Tech"

    StarStarStarStarStar
    Current Employee - Medical Biller in Orlando, FL
    Current Employee - Medical Biller in Orlando, FL

    I have been working at US Department of Veterans Affairs full-time (More than 5 years)

    Pros

    Medical billing. Reviewing reports with denials. Clerical and administrative duties.

    Cons

    Fast paced work environment that I am able to handle.

  8. Helpful (1)

    "OI&T is a mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management and Program Analyst in Atlanta, GA
    Current Employee - Management and Program Analyst in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at US Department of Veterans Affairs full-time (More than 3 years)

    Pros

    - Flexible hours and in many cases the ability to telework
    - The federal government still offers one of the best pensions and 401Ks available
    - Decent salary if you're coming in from a private sector job

    Cons

    - Leaders who refuse to make decisions. Revolving door of senior executives with each new executive unveiling a new strategy that only lasts as long as their brief tenure.

    Advice to Management

    Hire executives and supervisors that enjoy making the tough decisions


  9. Helpful (3)

    "Trump is changing the way VA provides care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - STaff Registered Nurse in Madison, WI
    Current Employee - STaff Registered Nurse in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Department of Veterans Affairs full-time (More than 10 years)

    Pros

    Vacation time, Pay, Great patients , Free parking on site, good fellow employees. Used to be a lot more...
    Nothing else!!

    Cons

    Management has drastically changed to be top down, authoritarian and abusive. I've been there ten years and am looking to get out.
    Management used to care about employees and patients and now it's only about saving money.

    Advice to Management

    Get rid of 80% of you. Remember that if staff on the front lines is not making the decisions about care it will fail. When care providers decrease and management increases, you're screwed.


  10. Helpful (1)

    "There had been some issues with getting patients appointments in a decent amount of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Healthcare Specialist in San Antonio, TX
    Former Employee - Healthcare Specialist in San Antonio, TX

    I worked at US Department of Veterans Affairs full-time

    Pros

    Great place to work and how rewarding is it serve the men and women

    Cons

    More patients than there were staff when several individuals call in


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