US Immigration and Customs Enforcement Reviews | Glassdoor

US Immigration and Customs Enforcement Reviews

Updated April 23, 2018
60 reviews

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2.7
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Luke McCormack
19 Ratings

60 Employee Reviews

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Pros
  • "Great work-life balance and solid benefits" (in 3 reviews)

  • "Excellent boss, autonomy in the work, flexible work schedule, great benefits, ample training opportunities" (in 4 reviews)

Cons
  • "If you went to college instead of coming from the military you were looked down upon" (in 2 reviews)

  • "For the last 28 years I worked 24/7 and I am looking for days if possible Its ben hard on family life" (in 2 reviews)

More Pros and Cons

  1. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    Great benefits, flexible hours, supervisors can get paid overtime.

    Cons

    The bureaucracy can be maddening at times.


  2. "Great pay, poor management, agency mission changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at US Immigration and Customs Enforcement full-time

    Pros

    Great pay and opportunity to advance.

    Cons

    Poor management, D.C. politics dictate ever changing mission.

  3. "ICE review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Writer in Washington, DC
    Current Employee - Writer in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (More than 3 years)

    Pros

    good people to work with

    Cons

    lacks telework options depending on the office you're in


  4. "Don't make this agency a career - use as entry into federal sector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Immigration and Customs Enforcement full-time (More than 8 years)

    Pros

    Health insurance benefits and options to include dental and vision
    Separate sick leave and annual leave accrual
    TSP (Government 401K) option
    Retirement

    Cons

    Political environment, not what you know versus who you know. Management is more concerned about numbers instead of quality of investigations. Certain career fields have no upward mobility due to lack of positions available. Working hard to make a system or process better doesn't matter - just do what you're told and don't rock the boat. Mediocre employees are retained and the hard workers do 90% of what is needed. Research "federal employee viewpoint survey" results to see the numbers, this agency is one of the lowest in the federal sector. Can be very "cliquish" -- if you're not in the "in" group you will be looked down upon.

    Advice to Management

    Listen to what lower office staff is saying in terms of needs and feedback
    Promote those that show competence not just brown nose
    Take care of employees versus statistics


  5. "Criminal Investigator/Special Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Criminal Investigator/Special Agent in Houston, TX
    Former Employee - Criminal Investigator/Special Agent in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Immigration and Customs Enforcement full-time (More than 10 years)

    Pros

    Great benefits and salary. Job is interesting, rewarding, and always something new each day.

    Cons

    Very discriminating towards non-white, females, and gender. Management running ICE have very little experience in the field, harass employees they do not like in hopes to fire them, and employees must deal with Management corruption at all levels.

    Advice to Management

    Educate Management on how to treat employees equally and fairly regardless of your personal opinions. Get rud if all corruption in Management.


  6. "Special Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Agent
    Current Employee - Special Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than 10 years)

    Pros

    Really there are none. Unless you consider carrying a weapon for this agency a Pro? But this agency is full of unprofessional people.

    Cons

    Imagine the worst agency you could work for, then multiply by 10.

    Advice to Management

    Get rid of the cry baby people, after you get rid of yourselves.


  7. Helpful (1)

    "There is always change at ICE."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Advisor in Fairfax, VA
    Current Employee - Senior Advisor in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than 10 years)

    Pros

    ICE management has made teleworking and being family friendly with employees a real plus at the agency.

    Cons

    There are too many people who only want to get promoted. Management does not care about federal service.

    Advice to Management

    Go slowly in this new administration

  8. "Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auditor in Arlington, VA
    Former Employee - Auditor in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at US Immigration and Customs Enforcement full-time (More than 5 years)

    Pros

    There are really no good reasons.

    Cons

    A lot of age, gender and skin discrimination against armed forces veterans.

    Advice to Management

    Try to end the politically correct bigotry - especially against veterans.


  9. Helpful (1)

    "Management Program Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Management Analyst in Washington, DC
    Current Employee - Program Management Analyst in Washington, DC
    No opinion of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than 8 years)

    Pros

    I enjoy working in my small team where we manage residential detention facilities for immigrant juveniles, families, and adult females. We ensure that standards are maintained, manage contract personnel that conduct compliance inspections of those facilities. As the contract officer representative (COR), I manage contract budgets, and interact with contractors regarding deliverable schedules, employee costing and billable hours. I prepare project status reports, suggest innovative solutions to better manage agency and client expectations. I develop very close relationships with all of my clients, and am involved in pro active solutions in case a problem arises so that it can be addressed before problems arise.

    Cons

    My agency does not have any promotion opportunities for me. Where I am in my career is as far as I can professionally.

    Advice to Management

    Become more workforce engaged so that innovative help employees to feel valued. Eliminate nepotism, and equitably advertise opportunities for promotion, professional growth, and recognition.


  10. "HSI"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    Great people with whom I work with. Chance to make an impact by helping people.

    Cons

    Paperwork, lots of paperwork.

    Advice to Management

    None. At least for me supervisors have been good.


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