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US Immigration and Customs Enforcement

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US Immigration and Customs Enforcement

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US Immigration and Customs Enforcement Reviews

Updated May 12, 2022

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Found 102 of over 112 reviews

3.8
73%
Recommend to a Friend
44%
Approve of CEO
US Immigration and Customs Enforcement CIO Luke McCormack (no image)
Luke McCormack
30 Ratings

Top Review Highlights by Sentiment

Pros
  • "The benefits are good and the work time is flexible.(in 16 reviews)
  • "Good pay and works with school schedule(in 9 reviews)
  • "good people to work with(in 9 reviews)
  • "Great work/life balance.(in 3 reviews)
  • "Pros were job security, decent salary, and benefits that are being cut.(in 3 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee, more than 10 years

    ICE

    Jan 9, 2022 - Assistant Field Office Director in Baltimore, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent employees and work environment. Great opportunity for growth and career advancement.

    Cons

    No Cons noted considering this occupation.

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  2. 3.0
    Current Employee, more than 10 years

    Good money if you can deal with the inconsistency

    Apr 22, 2022 - Deportation Officer in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay and benefits. Job security. If you're looking for these three. Law Enforcement environment. Good relationships built.

    Cons

    Work satisfaction has been rated low for years. Constant changes in government policy will make it hard on you on the long run. You may be very active for certain amount of years and suddenly go to 0 miles for a couple more. If you use your sick leave or take a long vacation, expect your salary to drop for a few months (due to calculations for a "special type of premium pay called AUO which does not excludes the days you take from leave to it's quarterly calculation) AUO goes from 10 to 25% of your base pay and is based on an average of 18.5 hrs worked every two weeks (to r max at 25%). Many angry people due to politics, instead of focusing in whatever your mission is as a public servant.

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  3. 4.0
    Current Employee, more than 1 year

    Good Organization

    May 12, 2022 - Human Resources Assistant in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good organization and co-workers were friendly

    Cons

    Management shows favoritism and it's not fair

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  4. 2.0
    Current Employee, less than 1 year

    Toxic Environment

    Mar 4, 2022 - Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - telework policy - ability to work or detail across agency (due to high turnover of positions) - dedicated to mission

    Cons

    - lack of structure (everything is a priority) - poor senior leaders that aren't held accountable (high turnover, high harassment and no one cares) - male egos and bureaucracy keeping systems stagnant - Lack of work/life balance (seniors will leave when they want but give a list to lower mgrs/supv causing overload and overworking) - No resources or budget to get things done efficiently (very understaffed and SLOW recruitment and hiring process for non-LEO positions) - inability to keep female leaders due to poor communication, trust and devaluing the opinion of females

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  5. 4.0
    Current Employee, more than 10 years

    Special Agent

    Apr 18, 2022 - Special Agent/Criminal Investigator in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great job! There are many different specialties you can work within the agency.

    Cons

    Travel and job assignments tend to be draining at times. Something to think about.

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  6. 5.0
    Current Employee, more than 10 years

    Best Kept Secret

    Dec 29, 2021 - Special Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    HSI has broad legal authority to conduct federal criminal investigations into the illegal cross-border movement of people, goods, money, technology and other contraband throughout the United States. HSI utilizes these authorities to investigate a wide array of transnational crime, including: terrorism; national security threats; narcotics smuggling; transnational gang activity; child exploitation; human smuggling and trafficking; illegal exports of controlled technology and weapons; money laundering; financial fraud and scams; worksite and employment crimes; cybercrime; intellectual property theft and trade fraud; identity and benefit fraud; and human rights violations and war crimes.

    Cons

    There is nothing major to report.

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  7. 4.0
    Current Employee, more than 10 years

    Working for US Immigration and Customs Enforcement (ICE) is like working within an Impeccable Collective of Excellence!

    Dec 27, 2021 - Human Resources Specialist in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Colleagues who are dedicated above and beyond the call of duty in order to protect our country from both external and internal threats.

    Cons

    Through no fault of the Agency nor its career public servants, the overarching negative lies with our elected officials in the past two administrations in not providing a presidentially nominated and US Senate confirmed full-time director.

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  8. 5.0
    Former Employee, more than 3 years

    I’d go back

    Dec 14, 2021 - Deportation Officer in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are good and good bosses.

    Cons

    Amount of hours that have to be put in outside of standard hours.

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  9. 3.0
    Former Employee, more than 3 years

    Need more telework and work schedule flexibility

    Jan 29, 2022 - Project Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great opportunity training opportunities available for employees

    Cons

    No work schedule flexibility which reduce quality of live. Highly egoistical and discriminative.

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    1 person found this review helpful
  10. 5.0
    Current Employee, more than 3 years

    Great agency, advancement opportunity

    Oct 31, 2021 - General Attorney in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, nice salary, opportunities for advancement

    Cons

    No autonomy, bureaucratic red tape

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Viewing 1 - 10 of 102 Reviews

US Immigration and Customs Enforcement Reviews FAQs

US Immigration and Customs Enforcement has an overall rating of 3.8 out of 5, based on over 112 reviews left anonymously by employees. 73% of employees would recommend working at US Immigration and Customs Enforcement to a friend and 59% have a positive outlook for the business. This rating has improved by 10% over the last 12 months.

According to anonymously submitted Glassdoor reviews, US Immigration and Customs Enforcement employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at US Immigration and Customs Enforcement. This rating has been stable over the past 12 months.

73% of US Immigration and Customs Enforcement employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated US Immigration and Customs Enforcement 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at US Immigration and Customs Enforcement to be coworkers, career development, benefits and the cons to be diversity and inclusion, senior leadership, management.

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US Immigration and Customs Enforcement photo of: Working the Flight line at the San Diego Private Jet Terminal, waiting for the Justice Department DC-9 Aircraft .
US Immigration and Customs Enforcement photo of: Deporting Mexican Nationals back to Mexico at the Border near San Diego, Ca.

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