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US Immigration and Customs Enforcement Reviews
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    US Immigration and Customs Enforcement Reviews

    Updated August 29, 2017
    54 reviews

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    Full-timePart-time
    2.9
    StarStarStarStarStar
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    Recommend to a friend
    Approve of CEO
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    Luke McCormack
    16 Ratings

    54 Employee Reviews

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    Pros

    • Great work-life balance and solid benefits (in 3 reviews)

    • Competent colleges, benefits, stability, flexible-ish work schedule, job security, dependable raises, pretty much the standard federal job benefits (in 3 reviews)

    Cons

    • For the last 28 years I worked 24/7 and I am looking for days if possible Its ben hard on family life (in 2 reviews)

    More Pros and Cons

    1. "There is always change at ICE."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Advisor in Fairfax, VA
      Current Employee - Senior Advisor in Fairfax, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at US Immigration and Customs Enforcement full-time (More than 10 years)

      Pros

      ICE management has made teleworking and being family friendly with employees a real plus at the agency.

      Cons

      There are too many people who only want to get promoted. Management does not care about federal service.

      Advice to Management

      Go slowly in this new administration

    2. "Auditor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Auditor in Arlington, VA
      Former Employee - Auditor in Arlington, VA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at US Immigration and Customs Enforcement full-time (More than 5 years)

      Pros

      There are really no good reasons.

      Cons

      A lot of age, gender and skin discrimination against armed forces veterans.

      Advice to Management

      Try to end the politically correct bigotry - especially against veterans.

    3. "Management Program Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Program Management Analyst in Washington, DC
      Current Employee - Program Management Analyst in Washington, DC
      No opinion of CEO

      I have been working at US Immigration and Customs Enforcement full-time (More than 8 years)

      Pros

      I enjoy working in my small team where we manage residential detention facilities for immigrant juveniles, families, and adult females. We ensure that standards are maintained, manage contract personnel that conduct compliance inspections of those facilities. As the contract officer representative (COR), I manage contract budgets, and interact with contractors regarding deliverable schedules, employee costing and billable hours. I prepare project status reports, suggest innovative solutions to better manage agency and client expectations. I develop very close relationships with all of my clients, and am involved in pro active solutions in case a problem arises so that it can be addressed before problems arise.

      Cons

      My agency does not have any promotion opportunities for me. Where I am in my career is as far as I can professionally.

      Advice to Management

      Become more workforce engaged so that innovative help employees to feel valued. Eliminate nepotism, and equitably advertise opportunities for promotion, professional growth, and recognition.

    4. "HSI"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at US Immigration and Customs Enforcement full-time

      Pros

      Great people with whom I work with. Chance to make an impact by helping people.

      Cons

      Paperwork, lots of paperwork.

      Advice to Management

      None. At least for me supervisors have been good.

    5. "ICE"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at US Immigration and Customs Enforcement full-time

      Pros

      great people to work with

      Cons

      the mission support staff are uninformed at times

    6. Helpful (1)

      "5 Sars"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Intelligence in Washington, DC
      Former Employee - Intelligence in Washington, DC
      Recommends
      Positive Outlook

      Pros

      Camaraderie, hours, equipment, professionalism, commitment.

      Cons

      Young, too many "new" programs. Keep it simple.

      Advice to Management

      Stop changing your name.

    7. "Was ok to work for them."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Locator in Carbondale, IL
      Former Employee - Locator in Carbondale, IL

      I worked at US Immigration and Customs Enforcement full-time (More than 3 years)

      Pros

      Steady work. Steady income. Company vehicle you got to take home.

      Cons

      They worked us 60-70 hours a week. Great if you don't have a family. Lower than most in the industry probably because of the amount of overtime you had to work.

    8. "Okay, But Too Much Bureaucracy"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Special Agent in Seattle, WA
      Former Employee - Special Agent in Seattle, WA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at US Immigration and Customs Enforcement full-time (More than 10 years)

      Pros

      Federal government work in investigations is rigorous, demanding and challenging. The pay is good and pensions are phenomenal. "Toys"--machine guns, high performance vehicles and authority is intoxicating.

      Cons

      Physically and mentally taxing. Most burn out after 15 years. It's not your average job, as you risk your life almost every day.

      Advice to Management

      Increase pay. Provide larger pensions.

    9. "Eh... life in Office of Financial Management at ICE HQ"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Accountant in Washington, DC
      Current Employee - Accountant in Washington, DC
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      Pros

      The people I work with are mostly nice, on the Federal side. You WILL be working OT

      Cons

      You WILL be working OT... and possibly LOTS of it. No leave during year End close process in October. High turnover rate. About 80% of the HQ staff is made up of contractors. High turnover means there's not a lot of institutional knowledge. The teams are not always well integrated because new employees on one team have no idea how things work on the others. It's becoming obvious that the team I work on had been given free reign and little oversight in past years because what mgmt. and team leads from other branches had no idea of how things worked in our area. People just get worn down. I told myself a couple months I wasn't going to let this place run me into the ground anymore. And that was BEFORE the manager supervising my team decided to get me another person's ENTIRE workload because that person took a different job. So now I'm doing the job of 2.5 people. ALSO, they never tell you when higher paying positions come open. In my previous job, leadership always let us know about different job opportunities. There have been several GS14 positions that came open in OFM, and not a peep is ever said to let employees know about those opportunities. Which means the only way current employees would know about the openings is if they were already looking for a different job. My boss told me repeatedly that she thought I was good enough to do her job. I told her I didn't want her job, and that was when I thought she was a GS15 (I'm a 13). Later I found out all of the branch mgrs. are only 14s, which is ridiculous for all the crap they take. I'm a midlevel 13, so a 14-1 makes like $2K more than me. No way I'd want all that stress for an additional $2K, That place is already affecting my health. For the last several months since I have been working there, I have been having migraines. If you're MARRIED, you'd better have an understanding spouse that doesn't mind you getting home late and doesn't mind that you are going to have to slack in your household duties due to the crazy hours you are going to work during month end and year end closes.

      Advice to Management

      Honestly you rarely see most of the senior leadership, even though they work in the same section of the floor. How about trying to see things from the perspective of the people you are supposed to be leading. The decisions that are made clearly disregard the impact on the actual employees that do the work. People just keep piling more and more work on, with crazy deadlines, and then look at you like there clearly must be something wrong with you if you aren't getting it done. You have no idea of how to motive/inspire people to WANT to be led by you and make sacrifices for you.

    10. "Admin Position"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Administrative Position in Atlanta, GA
      Former Employee - Administrative Position in Atlanta, GA
      Positive Outlook
      Disapproves of CEO

      I worked at US Immigration and Customs Enforcement (More than 8 years)

      Pros

      Amount of leave you can accrue, alternative wok schedule and salary is really compared to the rest of the industry in comparison.

      Cons

      Poor management, careless supervisors, favoritism and really political atmosphere. Only the favorites are promoted

      Advice to Management

      Learn to care about people. Listen when issues are brought to your attention. Get to know your employees, not just the managers.

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