US Immigration and Customs Enforcement Reviews | Glassdoor

US Immigration and Customs Enforcement Reviews

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Found 66 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
42%
Recommend to a Friend
23%
Approve of CEO
Luke McCormack
21 Ratings
Pros
  • "Numerous different fields of investigations, money laundering, cyber, intellectual property rights, human trafficking, drugs, just to name a few(in 5 reviews)

  • "Good benefits, but no short or long term disability offered (which is the biggest loophole in the federal benefits system(in 5 reviews)

Cons
  • "They consistency rank at the bottom of job satisfaction within the federal government(in 3 reviews)

  • "They didn't seem to care much about employee morale, only meeting metrics, which is almost impossible to meet with low morale(in 3 reviews)

More Pros and Cons
  1. "Federal Law Enforcement job with mostly pros and a few cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - HSI Special Agent in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at US Immigration and Customs Enforcement full-time for more than 20 years

    Pros

    Excellent salary and benefits, diverse investigation potential (only the FBI investigates a more diverse set of violations), potential for relocation, opportunities for travel and training.

    Cons

    (Small) potential for forced relocation, some poor/careerist managers like you'd find at any federal LE agency, including the FBI. Also not sure how the whole immigration aspect is going to shake out with Trump. Could get ugly for ERO but HSI should be OK.

    Advice to Management

    Find a better way to get decent people to HQ so that you don't attract only careerist jerks who come back to the field from HQ with little experience working cases and managing people yet think they are smarter than the field agents or are afraid to admit that they are not.

    US Immigration and Customs Enforcement2019-04-22
  2. "Better than the Rest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisory Special Agent in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at US Immigration and Customs Enforcement full-time for more than 20 years

    Pros

    Numerous different fields of investigations, money laundering, cyber, intellectual property rights, human trafficking, drugs, just to name a few. You're not just stuck investigating the same thing your whole career

    Cons

    Budget is always an issue, bed space for the Immigration side of the house always take priority.

    Advice to Management

    Listen to your employees as much as your second line.

    US Immigration and Customs Enforcement2019-03-21
  3. "The thrill is gone from Federal Jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personnel Security Specialist in Farmers Branch, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at US Immigration and Customs Enforcement full-time for more than 9 years

    Pros

    Pros were job security, decent salary, and benefits that are being cut. In a post furlough atmosphere, we're just pawns.

    Cons

    Constant change and chaos. Very little promotion chances beyond the GS 12 unless you're a friend or relative of a Section Chief.

    Advice to Management

    Stop the chaos of constant change. Promote on the basis of merit only. Do not promote on the basis of friendship, family ties to upper management, or favoritism.

    US Immigration and Customs Enforcement2019-03-16
  4. "Political and corrupt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Deportation Officer in Fresno, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Immigration and Customs Enforcement full-time for more than 9 years

    Pros

    You get to travel the world, pay is good, raises are almost guaranteed

    Cons

    Management is politically corrupt. Promotions and specialty positions given to political allies.

    Advice to Management

    You're lucky to have a job. In any other occupation you would have been terminated before causing the company any further liability.

    US Immigration and Customs Enforcement2018-10-18
  5. "Good intro to federal service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    Never an issue getting overtime pay or compensatory time off. Room for growth and professional development.

    Cons

    Stressful environment. Controversial mission.

    US Immigration and Customs Enforcement2018-09-05
  6. "Great pay, poor management, agency mission changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at US Immigration and Customs Enforcement full-time

    Pros

    Great pay and opportunity to advance.

    Cons

    Poor management, D.C. politics dictate ever changing mission.

    US Immigration and Customs Enforcement2018-04-23
  7. "ICE review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Writer in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time for more than 4 years

    Pros

    good people to work with

    Cons

    lacks telework options depending on the office you're in

    US Immigration and Customs Enforcement2018-04-03
  8. "Don't make this agency a career - use as entry into federal sector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at US Immigration and Customs Enforcement full-time for more than 9 years

    Pros

    Health insurance benefits and options to include dental and vision Separate sick leave and annual leave accrual TSP (Government 401K) option Retirement

    Cons

    Political environment, not what you know versus who you know. Management is more concerned about numbers instead of quality of investigations. Certain career fields have no upward mobility due to lack of positions available. Working hard to make a system or process better doesn't matter - just do what you're told and don't rock the boat. Mediocre employees are retained and the hard workers do 90% of what is needed. Research...

    Show More

    Advice to Management

    Listen to what lower office staff is saying in terms of needs and feedback Promote those that show competence not just brown nose Take care of employees versus statistics

    US Immigration and Customs Enforcement2018-04-22
  9. Helpful (1)

    "Criminal Investigator/Special Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Criminal Investigator/Special Agent in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Immigration and Customs Enforcement full-time for more than 20 years

    Pros

    Great benefits and salary. Job is interesting, rewarding, and always something new each day.

    Cons

    Very discriminating towards non-white, females, and gender. Management running ICE have very little experience in the field, harass employees they do not like in hopes to fire them, and employees must deal with Management corruption at all levels.

    Advice to Management

    Educate Management on how to treat employees equally and fairly regardless of your personal opinions. Get rud if all corruption in Management.

    US Immigration and Customs Enforcement2018-04-09
  10. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    Great benefits, flexible hours, supervisors can get paid overtime.

    Cons

    The bureaucracy can be maddening at times.

    US Immigration and Customs Enforcement2017-09-26
Found 66 reviews