US Immigration and Customs Enforcement Reviews | Glassdoor

US Immigration and Customs Enforcement Reviews

Updated November 19, 2017
28 reviews

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3.3
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Luke McCormack
7 Ratings

28 Employee Reviews

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Pros
  • Great work-life balance and solid benefits (in 3 reviews)

  • Excellent boss, autonomy in the work, flexible work schedule, great benefits, ample training opportunities (in 3 reviews)

Cons
  • For the last 28 years I worked 24/7 and I am looking for days if possible Its ben hard on family life (in 2 reviews)

More Pros and Cons

  1. "Great hands on experience in the public sector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook

    I have been working at US Immigration and Customs Enforcement as an intern

    Pros

    Substantive work is assigned to me and I am treated like any full-time staff member.

    Cons

    The bureaucracy is frustrating, despite being in the "Pathways" program and performing well, the prospect of a permanent position is still uncertain.


  2. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    Great benefits, flexible hours, supervisors can get paid overtime.

    Cons

    The bureaucracy can be maddening at times.

  3. "Special Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Agent
    Current Employee - Special Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than 10 years)

    Pros

    Really there are none. Unless you consider carrying a weapon for this agency a Pro? But this agency is full of unprofessional people.

    Cons

    Imagine the worst agency you could work for, then multiply by 10.

    Advice to Management

    Get rid of the cry baby people, after you get rid of yourselves.


  4. Helpful (1)

    "There is always change at ICE."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Advisor in Fairfax, VA
    Current Employee - Senior Advisor in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than 10 years)

    Pros

    ICE management has made teleworking and being family friendly with employees a real plus at the agency.

    Cons

    There are too many people who only want to get promoted. Management does not care about federal service.

    Advice to Management

    Go slowly in this new administration


  5. Helpful (1)

    "Management Program Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Management Analyst in Washington, DC
    Current Employee - Program Management Analyst in Washington, DC
    No opinion of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than 8 years)

    Pros

    I enjoy working in my small team where we manage residential detention facilities for immigrant juveniles, families, and adult females. We ensure that standards are maintained, manage contract personnel that conduct compliance inspections of those facilities. As the contract officer representative (COR), I manage contract budgets, and interact with contractors regarding deliverable schedules, employee costing and billable hours. I prepare project status reports, suggest innovative solutions to better manage agency and client expectations. I develop very close relationships with all of my clients, and am involved in pro active solutions in case a problem arises so that it can be addressed before problems arise.

    Cons

    My agency does not have any promotion opportunities for me. Where I am in my career is as far as I can professionally.

    Advice to Management

    Become more workforce engaged so that innovative help employees to feel valued. Eliminate nepotism, and equitably advertise opportunities for promotion, professional growth, and recognition.


  6. "HSI"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    Great people with whom I work with. Chance to make an impact by helping people.

    Cons

    Paperwork, lots of paperwork.

    Advice to Management

    None. At least for me supervisors have been good.


  7. "ICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    great people to work with

    Cons

    the mission support staff are uninformed at times

  8. "Eh... life in Office of Financial Management at ICE HQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Washington, DC
    Current Employee - Accountant in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people I work with are mostly nice, on the Federal side. You WILL be working OT

    Cons

    You WILL be working OT... and possibly LOTS of it. No leave during year End close process in October. High turnover rate. About 80% of the HQ staff is made up of contractors. High turnover means there's not a lot of institutional knowledge. The teams are not always well integrated because new employees on one team have no idea how things work on the others. It's becoming obvious that the team I work on had been given free reign and little oversight in past years because what mgmt. and team leads from other branches had no idea of how things worked in our area. People just get worn down. I told myself a couple months I wasn't going to let this place run me into the ground anymore. And that was BEFORE the manager supervising my team decided to get me another person's ENTIRE workload because that person took a different job. So now I'm doing the job of 2.5 people. ALSO, they never tell you when higher paying positions come open. In my previous job, leadership always let us know about different job opportunities. There have been several GS14 positions that came open in OFM, and not a peep is ever said to let employees know about those opportunities. Which means the only way current employees would know about the openings is if they were already looking for a different job. My boss told me repeatedly that she thought I was good enough to do her job. I told her I didn't want her job, and that was when I thought she was a GS15 (I'm a 13). Later I found out all of the branch mgrs. are only 14s, which is ridiculous for all the crap they take. I'm a midlevel 13, so a 14-1 makes like $2K more than me. No way I'd want all that stress for an additional $2K, That place is already affecting my health. For the last several months since I have been working there, I have been having migraines. If you're MARRIED, you'd better have an understanding spouse that doesn't mind you getting home late and doesn't mind that you are going to have to slack in your household duties due to the crazy hours you are going to work during month end and year end closes.

    Advice to Management

    Honestly you rarely see most of the senior leadership, even though they work in the same section of the floor. How about trying to see things from the perspective of the people you are supposed to be leading. The decisions that are made clearly disregard the impact on the actual employees that do the work. People just keep piling more and more work on, with crazy deadlines, and then look at you like there clearly must be something wrong with you if you aren't getting it done. You have no idea of how to motive/inspire people to WANT to be led by you and make sacrifices for you.


  9. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Business Partner in Atlanta, GA
    Current Employee - Human Resources Business Partner in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I have been working at US Immigration and Customs Enforcement full-time (More than 5 years)

    Pros

    Most of management has an extensive law enforcement background.

    Cons

    Very, very poor people and leadership skills. Management also has difficulty in translating law enforcement skills into people skills.

    Advice to Management

    Better engagement with employees would surely provide an opportunity to discover what matters to employees.


  10. "Great agency!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Wonderful place to work for, plenty of room for advancement, provides alot of training opportunities and they really support their employees.

    Cons

    There are no cons at ICE.


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