US Immigration and Customs Enforcement Reviews | Glassdoor

US Immigration and Customs Enforcement Reviews

Updated September 25, 2017
55 reviews

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3.1
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Luke McCormack
17 Ratings

55 Employee Reviews

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Pros
  • Great work-life balance and solid benefits (in 3 reviews)

  • Excellent boss, autonomy in the work, flexible work schedule, great benefits, ample training opportunities (in 3 reviews)

Cons
  • For the last 28 years I worked 24/7 and I am looking for days if possible Its ben hard on family life (in 2 reviews)

More Pros and Cons

  1. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    Great benefits, flexible hours, supervisors can get paid overtime.

    Cons

    The bureaucracy can be maddening at times.


  2. "Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auditor in Arlington, VA
    Former Employee - Auditor in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at US Immigration and Customs Enforcement full-time (More than 5 years)

    Pros

    There are really no good reasons.

    Cons

    A lot of age, gender and skin discrimination against armed forces veterans.

    Advice to Management

    Try to end the politically correct bigotry - especially against veterans.

  3. "There is always change at ICE."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Advisor in Fairfax, VA
    Current Employee - Senior Advisor in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than 10 years)

    Pros

    ICE management has made teleworking and being family friendly with employees a real plus at the agency.

    Cons

    There are too many people who only want to get promoted. Management does not care about federal service.

    Advice to Management

    Go slowly in this new administration


  4. "Management Program Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Management Analyst in Washington, DC
    Current Employee - Program Management Analyst in Washington, DC
    No opinion of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than 8 years)

    Pros

    I enjoy working in my small team where we manage residential detention facilities for immigrant juveniles, families, and adult females. We ensure that standards are maintained, manage contract personnel that conduct compliance inspections of those facilities. As the contract officer representative (COR), I manage contract budgets, and interact with contractors regarding deliverable schedules, employee costing and billable hours. I prepare project status reports, suggest innovative solutions to better manage agency and client expectations. I develop very close relationships with all of my clients, and am involved in pro active solutions in case a problem arises so that it can be addressed before problems arise.

    Cons

    My agency does not have any promotion opportunities for me. Where I am in my career is as far as I can professionally.

    Advice to Management

    Become more workforce engaged so that innovative help employees to feel valued. Eliminate nepotism, and equitably advertise opportunities for promotion, professional growth, and recognition.


  5. "HSI"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    Great people with whom I work with. Chance to make an impact by helping people.

    Cons

    Paperwork, lots of paperwork.

    Advice to Management

    None. At least for me supervisors have been good.


  6. "ICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    great people to work with

    Cons

    the mission support staff are uninformed at times


  7. Helpful (1)

    "5 Sars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intelligence in Washington, DC
    Former Employee - Intelligence in Washington, DC
    Recommends
    Positive Outlook

    Pros

    Camaraderie, hours, equipment, professionalism, commitment.

    Cons

    Young, too many "new" programs. Keep it simple.

    Advice to Management

    Stop changing your name.

  8. "Was ok to work for them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Locator in Carbondale, IL
    Former Employee - Locator in Carbondale, IL

    I worked at US Immigration and Customs Enforcement full-time (More than 3 years)

    Pros

    Steady work. Steady income. Company vehicle you got to take home.

    Cons

    They worked us 60-70 hours a week. Great if you don't have a family. Lower than most in the industry probably because of the amount of overtime you had to work.


  9. "Eh... life in Office of Financial Management at ICE HQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Washington, DC
    Current Employee - Accountant in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people I work with are mostly nice, on the Federal side. You WILL be working OT

    Cons

    You WILL be working OT... and possibly LOTS of it. No leave during year End close process in October. High turnover rate. About 80% of the HQ staff is made up of contractors. High turnover means there's not a lot of institutional knowledge. The teams are not always well integrated because new employees on one team have no idea how things work on the others. It's becoming obvious that the team I work on had been given free reign and little oversight in past years because what mgmt. and team leads from other branches had no idea of how things worked in our area. People just get worn down. I told myself a couple months I wasn't going to let this place run me into the ground anymore. And that was BEFORE the manager supervising my team decided to get me another person's ENTIRE workload because that person took a different job. So now I'm doing the job of 2.5 people. ALSO, they never tell you when higher paying positions come open. In my previous job, leadership always let us know about different job opportunities. There have been several GS14 positions that came open in OFM, and not a peep is ever said to let employees know about those opportunities. Which means the only way current employees would know about the openings is if they were already looking for a different job. My boss told me repeatedly that she thought I was good enough to do her job. I told her I didn't want her job, and that was when I thought she was a GS15 (I'm a 13). Later I found out all of the branch mgrs. are only 14s, which is ridiculous for all the crap they take. I'm a midlevel 13, so a 14-1 makes like $2K more than me. No way I'd want all that stress for an additional $2K, That place is already affecting my health. For the last several months since I have been working there, I have been having migraines. If you're MARRIED, you'd better have an understanding spouse that doesn't mind you getting home late and doesn't mind that you are going to have to slack in your household duties due to the crazy hours you are going to work during month end and year end closes.

    Advice to Management

    Honestly you rarely see most of the senior leadership, even though they work in the same section of the floor. How about trying to see things from the perspective of the people you are supposed to be leading. The decisions that are made clearly disregard the impact on the actual employees that do the work. People just keep piling more and more work on, with crazy deadlines, and then look at you like there clearly must be something wrong with you if you aren't getting it done. You have no idea of how to motive/inspire people to WANT to be led by you and make sacrifices for you.


  10. "Okay, But Too Much Bureaucracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Agent in Seattle, WA
    Former Employee - Special Agent in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at US Immigration and Customs Enforcement full-time (More than 10 years)

    Pros

    Federal government work in investigations is rigorous, demanding and challenging. The pay is good and pensions are phenomenal. "Toys"--machine guns, high performance vehicles and authority is intoxicating.

    Cons

    Physically and mentally taxing. Most burn out after 15 years. It's not your average job, as you risk your life almost every day.

    Advice to Management

    Increase pay. Provide larger pensions.


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