US Immigration and Customs Enforcement Reviews | Glassdoor

US Immigration and Customs Enforcement Reviews

Updated June 1, 2017
52 reviews

Filter

Filter

Full-timePart-time

52 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great work-life balance and solid benefits (in 3 reviews)

  • Competent colleges, benefits, stability, flexible-ish work schedule, job security, dependable raises, pretty much the standard federal job benefits (in 3 reviews)

Cons
  • For the last 28 years I worked 24/7 and I am looking for days if possible Its ben hard on family life (in 2 reviews)

More Pros and Cons

  1. "Homeland Security Intellignece, ICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Deputy Director in El Paso, TX
    Former Employee - Assistant Deputy Director in El Paso, TX
    Doesn't Recommend
    Negative Outlook

    Pros

    A wide variety of assignments available nationwide and some overseas. Diverse missions with opportunities for challenging assignments.

    Cons

    Cronyism prevails, the good old boys system gets promotions instead of qualifications and abilities. There are very few true professional Intelligence Officers and Analysts, most have been promoted from clerical or other fields with little to none Intelligence training or experience. At the time, I was the only career Intelligence Officer in HSI, non of the management were professional Intelligence Officers. Intelligence reports were merely history reports or regurgitation of open source news paper reporting, with little to no value at all.

    Advice to Management

    Only hire Intelligence Analysts and Officers with real world experience with several tours of experience and training in the Intelligence disciplines. Fire all the dead weight. 10% did 90% of the work. No actionable intelligence was every produced to my knowledge.


  2. "Immigration Enforcement Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Immigration Enforcement Agent in Aurora, CO
    Former Employee - Immigration Enforcement Agent in Aurora, CO
    Doesn't Recommend

    I worked at US Immigration and Customs Enforcement full-time (More than 3 years)

    Pros

    Great salary for the work; paid travel; plenty of training

    Cons

    Lots of micromanagement; too much cronyism and definitely a good ol' boy club
    If you went to college instead of coming from the military you were looked down upon
    Promotions are based on whether management likes you or not, not on your qualifications or merit
    Different rules for different people; employees are very rarely held accountable for their actions

    Advice to Management

    All the management needs to be replaced and people with actual experience need to be put in

  3. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Business Partner in Atlanta, GA
    Current Employee - Human Resources Business Partner in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I have been working at US Immigration and Customs Enforcement full-time (More than 5 years)

    Pros

    Most of management has an extensive law enforcement background.

    Cons

    Very, very poor people and leadership skills. Management also has difficulty in translating law enforcement skills into people skills.

    Advice to Management

    Better engagement with employees would surely provide an opportunity to discover what matters to employees.


  4. "Horrible Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Agent in Washington, DC
    Former Employee - Special Agent in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Guaranteed pay check whether you work hard or not

    Cons

    In-fighting still continue from the merge of 2 organizations, favoritism is rampant, job mission changes annually. A lot of knuckle draggers and political hacks.

    Advice to Management

    Resigns and start over.


  5. "lot of potential but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work-life balance and solid benefits.

    Cons

    Highly understaffed and uncertainty during furlough didn't help.

    Advice to Management

    They did the best they could with what they were given.


  6. Helpful (1)

    "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Financial Analyst in Washington, DC
    Former Employee - Financial Analyst in Washington, DC
    Doesn't Recommend

    I worked at US Immigration and Customs Enforcement full-time (More than 3 years)

    Pros

    Good exposure to for any one new to the Federal Accounting. This position will allow you to understand how the government functions and how theres accounting process flows.

    Cons

    contractors have a heavy presence in the work flow, the systems and processes are out dated. Also low agency morale. Good employees don't get promoted on merit...it's all about who you know.

    Advice to Management

    Focus less on egos and focus more on developing good people to increase retention and employee morale.


  7. "Great agency!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Wonderful place to work for, plenty of room for advancement, provides alot of training opportunities and they really support their employees.

    Cons

    There are no cons at ICE.

  8. Helpful (1)

    "No accountability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid Level Manager in Washington, DC
    Current Employee - Mid Level Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook

    Pros

    Ability to obtain high grades and make great salaries

    Cons

    Management does not hold employees accountable for the responsibilities and rarely their actions. The tail is leading the dog.

    Advice to Management

    Accountability goes a long way


  9. "Office Automation Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    flexible hours and positive work environment

    Cons

    only allow student office automation clerks to work not exceeding 2 years

    Advice to Management

    none


  10. "True review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great Benefits and Great Pay

    Cons

    Policy changes with new administrations change dramatically


Showing 52 of 56 reviews
Reset Filters