USA Contact Point Reviews

Pros

you got paid by the minute so you controlled what you wanted to make and there was always room for promotion as supervisor

Cons

sometimes calls were slow and getting assistance with issues sometimes took longer than average

Pros

Remote job which saves money

Cons

A lot of family work together.

Pros

Work from home Have the ability to control your own pay Training is done 100% online

Cons

You have to be SKILLED in retention or else you will have a horrible base pay. The base pay is low - as low as $0.13 and go up to $0.45 a minute. During the certification, I would tell you to screenshot the retention slides and the benefits package - they are really important to succeed! Once you are certified (which takes about 6 hours in total) you are ready to go on the phones. The people are calling to cancel their credit report or what have you and they will always want a refund. You are REQUIRED to do a rebuttal 3x before sending them to an escalation agent. Like I said, GETTING PEOPLE TO NOT CANCEL THEIR ACCOUNTS IS THE PRIMARY JOB AND YOU MUST BE GOOD AT IT! I work 2 days for them last week and my phone was ringing off the hook and now about 4 days later I have been on hold for about 15 minutes and have not gotten any calls. If my retention was BETTER my phone would be ringing still.

Pros

USA Contact Point is an up and coming Independent Contractor Call Center. They absolutely pay on time, have Direct Deposit and pay weekly. Provides opportunity to work every day of the week and immediate opportunities for advancement into higher paying tiers for those who provide outstanding customer service and adherence to protocols. System is performance based so you get out what you put in.

Cons

Technology glitches that are numerous in new programs which must still be worked out and make it challenging to maintain professionalism.

Pros

Nice that you get to work whenever you want from your own home, and pay can be good

Cons

pay is on a per minute basis (.16) so you only get paid on miuntes you are on the phone with someone, ex you work all day for 5 hrs and only get 4 calls totaling 50 minutes of talk time, then you only made $8 for your 5 hours of time you invested with the company. Its really not worth it. The first month i made ok money , but now i fight to make any pay as there are just no calls coming in and the lower customers you save the lower you are paid

Pros

Quality associates, Great atmosphere. Consistent with the value and mission statement of the company. Approachable constructive feedback and team building is exercised frequently and makes a big difference in the attitude of the employees.

Cons

Long hours and much of the work is on the phone. Meetings, coaching and training all on the telephone with many different companies and business ideas.

Pros

The training is thorough yet fast. You can start right away. Your pay is always on time. I've never had a pay issue. You work from home, and choose your own hours. You are rewarded for retention.

Cons

You may have mean customers at times, but it comes with any job of this nature. If you do not have a quiet environment at home, this will not be a good choice for employment.

Pros

Great training, its all virtual I believe is what its called. Its all self explanatory, Get to work from home, and work when it works best for you. Just sit back and wait for the calls to come in.

Cons

Low pay, which is disappointing. I wish it was per hour instead of per minute. Depending on your own retention your weekly pay could vary every week.

Pros

You can work from home as much or as little as you would like

Cons

The training is web-based in which can complete in a matter of a couple of hours. However, you have no support once the training is complete. It's pretty much a sink or swim kinda situation. So you better make sure you know what you're doing before accept the position.

Pros

Weekly pay. Great training at your own pace. Great company to work for I am happy to be apart of the team.

Cons

I can not think of any con at this time ......Great company to work for in my opinion .....would recommend to anyone.