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USA Contact Point

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USA Contact Point

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USA Contact Point Reviews

Updated May 17, 2022

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Found 22 of over 33 reviews
2.8
50% Recommend to a Friend

Found 22 of over 33 reviews

2.8
50%
Recommend to a Friend

Top Review Highlights by Sentiment

Pros
  • "You work from home, and choose your own hours.(in 4 reviews)
Cons
  • "The pay is horrible you get paid .13 a minute if your retention is high then you will get paid max .18(in 3 reviews)
  • "No real training, you teach yourself.(in 3 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Former Employee, less than 1 year

    Agents at USA Contact

    May 17, 2022 - Customer Service Representative in Boca Raton, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    you got paid by the minute so you controlled what you wanted to make and there was always room for promotion as supervisor

    Cons

    sometimes calls were slow and getting assistance with issues sometimes took longer than average

    Continue reading
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  2. 2.0
    Current Employee

    Weird

    Dec 9, 2021 - Project Manager in Day, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote job which saves money

    Cons

    A lot of family work together.

    Be the first to find this review helpful
  3. Join the USA Contact Point team
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  4. 3.0
    Current Employee

    This job is NOT for everybody!

    Jun 2, 2015 -  in North Providence, RI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home Have the ability to control your own pay Training is done 100% online

    Cons

    You have to be SKILLED in retention or else you will have a horrible base pay. The base pay is low - as low as $0.13 and go up to $0.45 a minute. During the certification, I would tell you to screenshot the retention slides and the benefits package - they are really important to succeed! Once you are certified (which takes about 6 hours in total) you are ready to go on the phones. The people are calling to cancel their credit report or what have you and they will always want a refund. You are REQUIRED to do a rebuttal 3x before sending them to an escalation agent. Like I said, GETTING PEOPLE TO NOT CANCEL THEIR ACCOUNTS IS THE PRIMARY JOB AND YOU MUST BE GOOD AT IT! I work 2 days for them last week and my phone was ringing off the hook and now about 4 days later I have been on hold for about 15 minutes and have not gotten any calls. If my retention was BETTER my phone would be ringing still.

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  5. 4.0
    Current Employee

    USA Contact Point - Up & Coming Work-At-Home Opportunity

    Oct 22, 2015 - Work At Home Agent - Sales/Customer Service Representative in Austell, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    USA Contact Point is an up and coming Independent Contractor Call Center. They absolutely pay on time, have Direct Deposit and pay weekly. Provides opportunity to work every day of the week and immediate opportunities for advancement into higher paying tiers for those who provide outstanding customer service and adherence to protocols. System is performance based so you get out what you put in.

    Cons

    Technology glitches that are numerous in new programs which must still be worked out and make it challenging to maintain professionalism.

    Continue reading
    1 person found this review helpful
  6. 2.0
    Current Employee

    Employment

    Jan 4, 2015 - Customer Service Representative in Saint Petersburg, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice that you get to work whenever you want from your own home, and pay can be good

    Cons

    pay is on a per minute basis (.16) so you only get paid on miuntes you are on the phone with someone, ex you work all day for 5 hrs and only get 4 calls totaling 50 minutes of talk time, then you only made $8 for your 5 hours of time you invested with the company. Its really not worth it. The first month i made ok money , but now i fight to make any pay as there are just no calls coming in and the lower customers you save the lower you are paid

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  7. 5.0
    Former Employee, more than 1 year

    Great atmosphere

    Jul 26, 2015 - Trainer/Sales Coach in Gilbert, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Quality associates, Great atmosphere. Consistent with the value and mission statement of the company. Approachable constructive feedback and team building is exercised frequently and makes a big difference in the attitude of the employees.

    Cons

    Long hours and much of the work is on the phone. Meetings, coaching and training all on the telephone with many different companies and business ideas.

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  8. 5.0
    Current Employee

    My experience working for USA Contact Point

    Oct 9, 2015 - Escalation/Customer Service Representative in Clarksville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The training is thorough yet fast. You can start right away. Your pay is always on time. I've never had a pay issue. You work from home, and choose your own hours. You are rewarded for retention.

    Cons

    You may have mean customers at times, but it comes with any job of this nature. If you do not have a quiet environment at home, this will not be a good choice for employment.

    1 person found this review helpful
  9. 3.0
    Current Employee

    So far so good, just waiting for more phone calls to come through.

    Jan 28, 2015 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great training, its all virtual I believe is what its called. Its all self explanatory, Get to work from home, and work when it works best for you. Just sit back and wait for the calls to come in.

    Cons

    Low pay, which is disappointing. I wish it was per hour instead of per minute. Depending on your own retention your weekly pay could vary every week.

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  10. 3.0
    Current Employee

    Great company

    Feb 11, 2016 - Contract Labor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can work from home as much or as little as you would like

    Cons

    The training is web-based in which can complete in a matter of a couple of hours. However, you have no support once the training is complete. It's pretty much a sink or swim kinda situation. So you better make sure you know what you're doing before accept the position.

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  11. 5.0
    Current Employee, more than 1 year

    I enjot working for the company

    Sep 26, 2014 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Weekly pay. Great training at your own pace. Great company to work for I am happy to be apart of the team.

    Cons

    I can not think of any con at this time ......Great company to work for in my opinion .....would recommend to anyone.

    Continue reading
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Viewing 1 - 10 of 22 Reviews
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USA Contact Point Reviews FAQs

USA Contact Point has an overall rating of 2.8 out of 5, based on over 33 reviews left anonymously by employees. 50% of employees would recommend working at USA Contact Point to a friend and 54% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.

According to anonymously submitted Glassdoor reviews, USA Contact Point employees rate their compensation and benefits as 2.1 out of 5. Find out more about salaries and benefits at USA Contact Point. This rating has improved by 4% over the last 12 months.

50% of USA Contact Point employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USA Contact Point 3.7 out of 5 for work life balance, 2.5 for culture and values and 3.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at USA Contact Point to be management, culture, career development and the cons to be benefits, compensation.

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Glassdoor has 33 USA Contact Point reviews submitted anonymously by USA Contact Point employees. Read employee reviews and ratings on Glassdoor to decide if USA Contact Point is right for you.