USA Technologies Reviews

Updated Apr 9, 2021

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2.6
23%
Recommend to a Friend
0%
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USA Technologies CEO Sean Feeney (no image)
Sean Feeney
1 Rating
  1. 5.0
    Former Employee, less than 1 year

    Good Work Environment

    Nov 17, 2020 - Customer Service Representative in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Helpful bosses. Good training. Friendly environment. Great benefits.

    Cons

    I didn't experience many negatives at USAT.

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  2. 1.0
    Former Employee, more than 5 years

    Customers are no longer the priority

    Apr 9, 2021 - Customer Service 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fair salary but too big too fast

    Cons

    Customers are no longer a priority. Numbers are all that matters.

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  3. 2.0
    Current Employee, more than 1 year

    Business Analyst

    Feb 14, 2021 - Business Analyst in Malvern, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Relaxed work environment. Ability to move around departments.

    Cons

    High C-Level turnover Empty Promises Changes are happening but extremely slowly

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  4. 2.0
    Former Employee, more than 10 years

    Once a great company with now Senior leadership that can hopefully turn things around.

    Jan 22, 2021 - Client Services Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    *Career and future potential *Potential for valuable experience

    Cons

    *Lack of valuable leadership *Inconsistent expectations

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  5. 3.0
    Former Employee, more than 10 years

    USA Technologies

    Mar 2, 2020 - Client Services Manager in Malvern, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company is driven to cater to its customer base.

    Cons

    Lack of understanding and prioritization of resources as well as missing the mark on employee educational and career development. On-boarding and training inefficient. Due to the lack of candor, passive aggressiveness dominates many environments.

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  6. 1.0
    Former Employee, more than 8 years

    Customer rep

    Aug 19, 2019 - Customer Service Representative in Malvern, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very decent benefits including a free Costco membership and lunch paid for every other Friday.

    Cons

    It was amazing until theyerged with cantaloupe two years ago. CS is toxic and favoritism is rampant now. Management hires friends that are a priority.

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  7. 3.0
    Former Employee

    Good until it wasn't

    Jan 28, 2019 - Sales in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Leader in the arena. Good commissions when you hit target. Not afraid to make deals

    Cons

    Very high pressure. Lots of time spent in office, holidays and weekends

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  8. 5.0
    Current Employee, less than 1 year

    Inside Sales Representative

    Sep 19, 2018 - Inside Sales Representative in Malvern, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work/life balance, Goal oriented work place, Excellent benefits package, Flexible hours, Catered food every other Friday and overall a fun place to work. Couldn't be happier.

    Cons

    I'll edit this section when I find something I don't like.

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    1 person found this review helpful
  9. 1.0
    Former Employee

    Dysfunctional

    Nov 1, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some great co-workers and interesting system & device challenges (albeit antiquated technologies).

    Cons

    Many. Very political and stuck in 1990s mentality. Company let's go of good, innovative, creative employees and retains those who follow the status quo. Soul-sucking.

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  10. 2.0
    Former Employee, more than 1 year

    Be careful what you wish for

    Nov 8, 2017 - Anonymous Employee in Malvern, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Overall a nice group of hard working professionals -Free lunches every other week along with free vending snacks/coffee -Direct access to the CEO who welcomes feedback and your comments at will -Office is located in nice suburban area with easy access to highways, restaurants, retail, etc. -Decent pay and benefits

    Cons

    -Was promised stock options but never received -Upper management plays favorites to longer tenured employees and is based more on personal friendships rather than professional ones. -Lots of sales team turnover -Many important decisions are made last minute from the top which trickles down to make everyone scramble at the last minute -Company always seems to be in crisis mode with an "All Hands on Deck" approach -Too much attention and dependence on only "hitting the numbers" -Customer service overall is average at best -Many staff members are forced to work nights, weekends, and even holidays with no extra pay when the company struggles -Work/life balance seemed to go out the window more recently -More than 1 occasion of a disgruntled employee causing incidents that caused current employees to be warned about their general safety -Lots of internal and unnecessary office politics -Many internal processes are flawed causing customer frustration and reason to terminate contracts -Paycheck errors on multiple occasions -Vendors are paid late

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    1 person found this review helpful
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