USA Technologies Reviews | Glassdoor

USA Technologies Reviews

Updated Aug 19, 2019

To filter reviews, or .

2.3
StarStarStarStarStar
Rating TrendsRating Trends
17%
Recommend to a Friend
63%
Approve of CEO
USA Technologies CEO Stephen P Herbert (no image)
Stephen P Herbert
10 Ratings
  1. Helpful (1)

    "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USA Technologies full-time for less than a year

    Pros

    Great work/life balance, Goal oriented work place, Excellent benefits package, Flexible hours, Catered food every other Friday and overall a fun place to work. Couldn't be happier.

    Cons

    I'll edit this section when I find something I don't like.

    Advice to Management

    Keep growing!

    USA Technologies2018-09-19
  2. "Customer rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Malvern, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at USA Technologies full-time for more than 8 years

    Pros

    Very decent benefits including a free Costco membership and lunch paid for every other Friday.

    Cons

    It was amazing until theyerged with cantaloupe two years ago. CS is toxic and favoritism is rampant now. Management hires friends that are a priority.

    Advice to Management

    Correct the toxic environment in customer service. Its cancer for the company.

    USA Technologies2019-08-19
  3. "Good until it wasn't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USA Technologies full-time

    Pros

    Leader in the arena. Good commissions when you hit target. Not afraid to make deals

    Cons

    Very high pressure. Lots of time spent in office, holidays and weekends

    Advice to Management

    They already know

    USA Technologies2019-01-28
  4. "Dysfunctional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USA Technologies full-time

    Pros

    Some great co-workers and interesting system & device challenges (albeit antiquated technologies).

    Cons

    Many. Very political and stuck in 1990s mentality. Company let's go of good, innovative, creative employees and retains those who follow the status quo. Soul-sucking.

    Advice to Management

    Adapt to new ways of developing and doing business. CVS and housing an old spaghetti code base that's never been refactored will never attract good developers or be stable. And chaining sales people to their desks on weekends? Come on...

    USA Technologies2018-11-02
  5. Helpful (1)

    "Strategic Customer & Partner Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Strategic Customer & Partner Analyst in Malvern, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at USA Technologies full-time for more than a year

    Pros

    Flexible work schedule Laid back work environment and boss

    Cons

    Not given challenging enough work Difficult to move up within company

    USA Technologies2018-06-12
  6. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USA Technologies full-time for more than 5 years

    Pros

    Family atmosphere; rewards for good performance; fun place to work

    Cons

    commuting into San Francisco daily

    Advice to Management

    Maintain great communication with your employees

    USA Technologies2018-03-01
  7. Helpful (1)

    "Be careful what you wish for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at USA Technologies full-time for more than a year

    Pros

    -Overall a nice group of hard working professionals -Free lunches every other week along with free vending snacks/coffee -Direct access to the CEO who welcomes feedback and your comments at will -Office is located in nice suburban area with easy access to highways, restaurants, retail, etc. -Decent pay and benefits

    Cons

    -Was promised stock options but never received -Upper management plays favorites to longer tenured employees and is based more on personal friendships rather than professional ones. -Lots of sales team turnover -Many important decisions are made last minute from the top which trickles down to make everyone scramble at the last minute -Company always seems to be in crisis mode with an "All Hands on Deck"... approach -Too much attention and dependence on only "hitting the numbers" -Customer service overall is average at best -Many staff members are forced to work nights, weekends, and even holidays with no extra pay when the company struggles -Work/life balance seemed to go out the window more recently -More than 1 occasion of a disgruntled employee causing incidents that caused current employees to be warned about their general safety -Lots of internal and unnecessary office politics -Many internal processes are flawed causing customer frustration and reason to terminate contracts -Paycheck errors on multiple occasions -Vendors are paid late

    Show More

    Advice to Management

    -Find sales people who are competent and that want to be there -Start a more in-depth training and workforce development program -Stop trying to further penetrate the vending industry, its over saturated; need better business development practices -Don't hold your sales/marketing teams hostage at HQ for weeks on end when numbers are low -Change/rebrand the company name, it doesn't make sense or hold any... relevance -Stop wasting money on big customer giveaways, contests, etc.

    Show More
    USA Technologies2017-11-08
  8. Helpful (3)

    ""Make it happen no matter what" is a good mantra of day to day business."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at USA Technologies full-time for more than a year

    Pros

    Free Friday lunches and vending machine snacks...oh wait, they've been cut too. Some great people that work behind the scenes to make things work.

    Cons

    -Perception to the share holders is everthing! -Shockingly callous management practices, does not promote a healthy work-life balance, highly stressful environment, mandatory overtime including consecutive nights and weekends or you WILL be fired. -If you are one of the few people in the company in the "girl's club" then management will look after you well. -Senior Management has destroyed morale for... operations, sales and warehouse employees due to executive greed. -Stock options were promised but never followed through, late annual reviews (if any), no career growth options -Not customer focused, overworked staff berated with irate customers. Constant crisis mode. -Communication is terrible, trust is non-existent. -Flawed methodology for selecting leaders, wrong managers for their roles. -Doesn't spend money on what is needed in order to improve internal systems. Band-aids over more band-aids. Budgets are allocated based on favoritism rather than actual business needs. -Marketing consistently fails to meet deliverable dates. Lack of strategic priorities. -Interdepartmental competition and turf wars between rival managers resulting in communication gaps. Brutal internal politics.

    Show More

    Advice to Management

    You cannot build a successful company on the scale you are planning if you continue to maintain such low standards. Time to replace your leadership with more qualified professionals experienced in running a tech company. Prioritize customer centricity and drive real client service change. Somehow find a way to put employee needs before investors needs. Also provide more support to new markets that need... special attention.

    Show More
    USA Technologies2017-08-23
  9. Helpful (8)

    "When subjectivity overcomes objectivity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
     in Malvern, PA
    Doesn't Recommend
    Approves of CEO

    I worked at USA Technologies

    Pros

    Good people overall Working on advanced Technologies Free Lunch each Friday

    Cons

    Poor Management/HR No structure to report verbal abuse or gross disrespect New ideas seen as threats or some kind of loss of control/power Ability for a leader to block/annihilate due credit based on personal preference.

    Advice to Management

    Don't assume everyone follows high standards of fairness and professional/respectful treatment. Put structures and policies in place.Manage humans first, then the products.

    USA Technologies2016-08-29
  10. Helpful (2)

    "Don't walk RUN AWAY!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Malvern, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USA Technologies full-time

    Pros

    It's a paycheck with decent health benefits, retirement plan, time off, etc. Management is weak so you can just hang out if that's what you want.

    Cons

    Management is not trustworthy. They refuse to see what is right in front of their face or listen to reason. No upward mobility.

    Advice to Management

    Resign

    USA Technologies2016-09-29
Found 13 reviews