USA Truck Reviews | Glassdoor

USA Truck Reviews

Updated January 20, 2019
139 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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James Reed
16 Ratings

Employee Reviews

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Pros
  • "The people you work with on a daily basis are great people" (in 4 reviews)

  • "Driver Managers that work with you" (in 3 reviews)

Cons
  • "They took me across the country when I requested home time" (in 11 reviews)

  • "Keep a close eye out for pay perks, like weekend pay and detention pay, etc" (in 4 reviews)

More Pros and Cons

  1. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Van Buren, AR
    Current Employee - Account Manager in Van Buren, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USA Truck full-time (More than 10 years)

    Pros

    The Executive team listens and stands by what they say. It is an exciting place to work and all the team members are great.

    Cons

    I have no cons to share.

    USA Truck Response

    Jan 15, 2019 – Senior Marketing Manager

    We are so pleased to hear how satisfied you have been working with us for over a decade. We hope to have you as part of the team for many more years to come! Thank you so much for taking the time to... More


  2. "Dedicated Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dedicated Driver in Culpeper, VA
    Current Employee - Dedicated Driver in Culpeper, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USA Truck full-time (More than 3 years)

    Pros

    Driver Managers, Company Loyalty, Respect For Drivers

    Cons

    Need faster response time for authorization on repairs.

    Advice to Management

    Keep on doing what you are doing. Great job.

    USA Truck Response

    Dec 19, 2018 – Senior Marketing Manager

    We appreciate your wonderful review more than we can say! We are so glad you've stuck with us and we are proud to have you as part of the USA Truck family.

  3. "A swamp of lies and liars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver
    Former Employee - Driver
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USA Truck full-time

    Pros

    Honestly, I cannot think of any. I walked away knowing this company is on a long list of trucking companies who care very little about their drivers, their opinions and concerns.

    Cons

    Lies, lies and more lies from your driver manager and supervisors. Trucks are more in the shop than on the road. No break down pay. Expect to stay within a radius of 400 to 450 miles of your terminal. Trailer swapping which cuts into you pay. Camera's in the truck.

    Advice to Management

    Management promotes a "change" and the only change was with upper management in 2018. Stop the lies, get rid of some of your driver managers and supervisors. Change the driver ratio to driver manager and answer the phones, ( hold time is absurd). Your "new" pay scale is laughable. Incorporate some "corporate values".


  4. "Customer service"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Customer Service Representative in Van Buren, AR
    Current Employee - Customer Service Representative in Van Buren, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USA Truck full-time (More than a year)

    Pros

    Great company and wonderful pl

    Cons

    None I love this company

    Advice to Management

    Keep helping people grow an USA will win

    USA Truck Response

    Oct 10, 2018 – Senior Marketing Manager

    Thank you so much for your kind words! We appreciate you taking the time to leave your feedback.


  5. "wouldn't recommend for a first time truck driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Dental, vision, and health but dont know if there any good

    Cons

    Lease purchase is a joke, load board is a joke, you barely make any money as a company driver, get you home at the last minute and miss appointments.

    Advice to Management

    Change and get more things in your company, get flatbed and reefer from the actual company and not third party's

    USA Truck Response

    Nov 2, 2018 – Senior Marketing Manager

    Thank you for taking the time to share your feedback. Our renewed pledge to driver satisfaction is the motivation behind everything we do, so we regret that you’ve had a negative experience. If... More


  6. "Logistics Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USA Truck full-time (More than 3 years)

    Pros

    Good pay, nice building, good coworkers, executives including the CEO are down to earth and know each office employee by name no matter your job title.

    Cons

    High pressure to exceed expectations.


  7. Helpful (1)

    "Recruiter"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great Leadership. Definitely headed in the right direction.

    Cons

    Some of the history is not the greatest, but they are overcoming it.

  8. Helpful (1)

    "Awesome Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USA Truck full-time (More than 10 years)

    Pros

    Awesome company to work for! Willing to invest in their people for career paths.

    Cons

    Culture is still evolving but a great improvement over years past.


  9. Helpful (1)

    "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSM in Atlanta, GA
    Current Employee - RSM in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at USA Truck full-time (More than 8 years)

    Pros

    Great Company to work for

    Cons

    Is that we don’t have a shop on site in Atlanta

    Advice to Management

    Great Job over the last 9 years I’ve seen this Company get better and Better


  10. Helpful (1)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Van Buren, AR
    Current Employee - Anonymous Employee in Van Buren, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USA Truck full-time (More than 5 years)

    Pros

    Strong Core Values
    Excited and Motivating Leadership Team
    Promotes From Within
    Casual Dress-Code
    Competitive Benefits
    401K Match

    Cons

    Could use a more standardized or comprehensive training program for new and current employees through all departments.