USAA Claims Adjuster Reviews | Glassdoor

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USAA Claims Adjuster Reviews

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Found 171 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
48%
Recommend to a Friend
74%
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
66 Ratings
Pros
Cons
More Pros and Cons
  1. Helpful (1)

    "Great Company & Employees to work with"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Auto Claims Adjuster 
    Recommends
    Positive Outlook

    I worked at USAA

    Pros

    Great company, benefits start day 1!

    Cons

    The amount of calls on a daily basis.

  2. "Good Company, Crippling Workload"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at USAA full-time for more than 2 years

    Pros

    Tuition Assistance, Benefits, PTO, Culture

    Cons

    Large workload, unprofessional management, no time between calls

  3. Helpful (1)

    "Great Benefits and Horrible Leadership"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USAA full-time for more than 2 years

    Pros

    8% 401K match, retirement plus, generous PTO, ability to buy 40 hours of PTO during open enrollment, onsite gym, healthy options in cafeteria

    Cons

    Lower pay than other companies, No consistency from upper level management, any type of verbal means no bonus, unrealistic metrics, back to back phone calls, call center environment, no file ownership, upset members due to poor support from management

    Advice to Management

    All I heard while I was there was "We are looking into it". Nothing will ever change. It's so upsetting when you hear a member of 40 years say USAA is horrible and I'm taking my products elsewhere when it is no fault of the call rep that is taking the call.

  4. Helpful (1)

    "Claims life"

    StarStarStarStarStar
      Current Employee - Auto Liability Claims Adjuster in Phoenix, AZ

      I have been working at USAA full-time for more than 4 years

      Pros

      Good benefits, bonus makes up for lack of base pay

      Cons

      Lot of work, constant change

    • Helpful (1)

      "As good as it gets"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Claims Adjuster 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at USAA full-time for more than 6 years

      Pros

      Benefits, Pay, Schedule, Workplace facilities

      Cons

      Call center too busy and some managers micromanage. It's difficult to transfer to other areas of the company.

      Advice to Management

      Hire more staff in call centers.

    • "Good benefits and pay bad training and workload"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Property Claims Adjuster III in Phoenix, AZ

      I have been working at USAA full-time for more than 2 years

      Pros

      Pay, Beni fits, coworkers, cheap healthy food

      Cons

      Workload, training, management , poor organization and technology.

    • "Stalked"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Property Claims Adjuster in Tampa, FL
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at USAA full-time for more than 2 years

      Pros

      Great benefits and positive at beginning

      Cons

      Constant monitoring always watching always in your phone cocvo and files and even IM thinkthe movie Circle

      Advice to Management

      If I wanna let out stress via IM to one of my colleagues don't print capture it and come back at me with an email

    • Helpful (1)

      "Claims Service Adjuster"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Claims Service Adjuster in Phoenix, AZ
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at USAA full-time for more than 20 years

      Pros

      Salary and benefits compensable with other companies

      Cons

      Micro managed; extreme workload; alot of time spent critiquing calls; little regard for family needs; Human Resource and Benefits are outsourced and not trained;

      Advice to Management

      Employees need to be less micro-managed; more positive reinforcement and less time critiquing calls and more time with training.

    • Helpful (6)

      "Auto Adjuster"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Auto Claims Adjuster in Colorado Springs, CO
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at USAA full-time for more than 4 years

      Pros

      Great coworkers, great facilities, education benefits, fantastic mission.

      Cons

      They've lost their way. It's less about the membership and more about making the dollar. They have decent benefits, but the health insurance plan is pretty poor for a company of their size. Prepare to be micro managed. Heavily. Additionally, their pay is not competitive. They recently did a 'pay review' because they weren't competitive. They offered me a 2.5% raise, which is more than what they offered most. I looked...

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      Advice to Management

      Pay people what they're worth. New hires should not be making more than they people training them. I like the gym, but it costs $1100.00 a month for a 2 bedroom apartment in this city, I don't want you to factor rec facilities it into my pay. Good luck, I know you'll do the right thing. I just don't have the time or financial situation to wait for you to do it.

    • Helpful (4)

      "Great benefits, but not worth the cost."

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Auto Claims Adjuster 
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at USAA full-time for more than 2 years

      Pros

      great benefits to include great retirement options with a very high match, amazing paid time off, on-site gym, medical, dental, vision and on-site health clinic with physical therapy. The list of benefits is larger but none that are beneficial to me since I don't have a family. They have an open door policy that lives up to its word.

      Cons

      Call center career that is all consuming. The majority of the week consists of back to back calls that with not even a second of a break in-between calls ( this is not an exaggeration ). The position I am in requires time for investigation, needless to say, that time is never available unless one works overtime to get it all done. This job title does the work of 2 positions at competing companies. All the benefits...

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      Advice to Management

      The advice and concerns given by the employees on the ground, seem to fall on deaf ears at some point up the chain.

    Found 171 reviews