USAA Reviews in Colorado Springs, CO | Glassdoor

USAA Colorado Springs Reviews

Updated June 3, 2017
76 reviews

Filter

Filter

Colorado Springs, CO Area

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Stuart Parker
18 Ratings

76 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Growth opportunities outside of call center environment are limited unless in Texas headquarters (in 243 reviews)

  • Long work hours, work life balance is said but not truly giving consideration (in 57 reviews)

More Pros and Cons

  1. "Member feedback analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Feedback Analyst II in Colorado Springs, CO
    Current Employee - Member Feedback Analyst II in Colorado Springs, CO
    Recommends
    Positive Outlook

    I have been working at USAA full-time (More than 5 years)

    Pros

    Ability to work from home as needed

    Cons

    Lack of job/department definition


  2. "Best company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Military Service Representative in Colorado Springs, CO
    Former Employee - Military Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Excellent salary, friendly and helpful employees, good management who wants you to succeed, & great PTO benefits

    Cons

    Having to sell on each call

    Advice to Management

    Stick to what made members fall in love with you and stop trying to sell on each call.


  3. Helpful (1)

    "Overall experience is good have to be willing to be on the phone 75% ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Claims Adjuster III in Peyton, CO
    Former Employee - Property Claims Adjuster III in Peyton, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Training and on boarding were good and co-workers were great. Benefits were solid. Work environment part of a team and co-works see the politics and do there best to help.

    Cons

    Corporate politics at every turn very hard to merit a promotion unless your favored by your manager and are a have a bachelors degree.

    Advice to Management

    Stop measuring individuals solely on metrics. lead your people. Don't forget your subordinates they will either make you shine be willing to lead with grace not because you have a title. Graduate Degrees do not make up for your poor leadership skill ...... LL


  4. Helpful (15)

    "Stayed many years but then their priorities changed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Representative in Colorado Springs, CO
    Former Employee - Financial Representative in Colorado Springs, CO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Great training, bonuses, ergo desks and Evaluations, the best for serving the military and their families.

    Cons

    They DO NOT care about you as an individual, it's all about the bottom line. The managers are all taught to say they do but they don't. Burnout cones quickly, constantly tied to your phone, way to much preferential treatment. Career opportunities for a select few only.

    Advice to Management

    Stop sounding generic, be consistent across all lines with mgmt styles, stop playing favorites.


  5. Helpful (1)

    "Associate Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Claims Adjuster in Colorado Springs, CO
    Former Employee - Associate Claims Adjuster in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA (More than a year)

    Pros

    Excellent company to work for!

    Cons

    High volume of calls and work load.


  6. Helpful (5)

    "Horrible treatment of long term employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Colorado Springs, CO
    Former Employee - Financial Services Representative in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    Yearly bonus, training , cafeteria, gym

    Cons

    Hard to move to different departments unless you have a bachelors degree
    Cliques are ridiculous
    Nepotism
    Push for only younger than 35 yr olds

    Advice to Management

    Value longer term employees, chill out on the metrix a bit, all managers be consistent


  7. "Auto Adusjter III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Great benefits, great work/life balance, great bonuses, plenty of room for growth within the company!

    Cons

    I do not have anything negative to say about this employer. If I lived closer to one of their offices I would still work there!


  8. "Membership Relationship Specialist 3"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time (Less than a year)

    Pros

    Great facility! Daycare, gym, cafeteria in building. Great benefits and salary for a call center. Awesome paid training! Management cares about you.

    Cons

    Primarily a call center. Growth opportunities outside of call center environment are limited unless in Texas headquarters.

    Advice to Management

    Keep up the good work!


  9. Helpful (1)

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 8 years)

    Pros

    Good benefits, good in-house training and classes available

    Cons

    Heavy workload, high metrix goals

    Advice to Management

    Know how your employees really feel


  10. Helpful (3)

    "Wealth Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Colorado in Colorado Springs, CO
    Current Employee - Colorado in Colorado Springs, CO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits, salaried advisor, tuition reimbursement, good place to gain education, experience

    Cons

    Hard to meet metrics, call volume, minimal raises, new CEO, sales goals, becoming less and less about the member and more about meeting sales goals/metrics

    Advice to Management

    USAA was a much better company under prior CEO, has moved more to a profit over people vs being more values based and member driven, USAA needs to rembrace the values of years prior that led to their success


Showing 76 of 1,964 reviews
Reset Filters