USAA Reviews | Glassdoor

USAA Reviews

Updated September 19, 2017
246 reviews

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Stuart Parker
39 Ratings

246 Employee Reviews

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Pros
Cons
  • Call Center enviorment is not conducive to handling property claims (in 263 reviews)

  • Work/Life Balance difficult to impossible to establish due to very limited schedule varieties available, especially for specialty teams (in 63 reviews)

More Pros and Cons

  1. "HRBP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HRBP in San Antonio, TX
    Former Employee - HRBP in San Antonio, TX
    Doesn't Recommend
    Positive Outlook

    I worked at USAA full-time (More than 5 years)

    Pros

    Stability of the organization
    Noble mission
    Bonuses always approved by Board
    Advocacy around wealth building and financial literacy

    Cons

    Passive aggressive leadership behavior
    Heavy San Antonio focus unable to think like a global or multinational company
    No career or upward mobility track (especially for regional offices)
    Lack of Diversity at all leadership levels


  2. Helpful (1)

    "Insurance Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at USAA full-time (Less than a year)

    Pros

    Good flexibility and benefits such as the fitness center. Training was good the first three months. There are plenty of places to eat on campus.

    Cons

    Management does not do much to assist you along the way. You are stuck on the phone in a call center the majority of the time. The pay was decent but nothing exceptional for the work related.

    Advice to Management

    Listen to your employees more and try to meet with them more frequently. Understand that situations happen and don't be so hard on the employees.

  3. "Loan officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Pros

    Nothing nothing nothing nothing nothing

    Cons

    Everything everything everything everything everything


  4. Helpful (3)

    "Job that goes nowhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Life Insurance Associate in Phoenix, AZ
    Current Employee - Life Insurance Associate in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Good benefits including 100% match of 401k to 8% salary. Good PTO, holiday bonus of two weeks pay in December and company performance bonus paid in February based on previous years goals (roughly 17% of salary past few years.

    Cons

    Age discrimination when it comes to promotions. Becoming more "diverse friendly" and promotes LGBTQ group more than employees that actually are better qualified employees. Does not matter how hard or loyal of a worker you are they will promote very young, inexperienced people because it is cheaper. Lack of career opportunities unless you move to TX. Lack of raises-no cost of living adjustments. The longer you're there you can count on getting 1% salary increases if you're lucky.

    Advice to Management

    Promote based on an employee's work ethic and job performance rather than by interviews only. Treasure your longtime employees. They will do their best work if they are respected, treated fairly and have opportunities for growth.


  5. Helpful (1)

    "Front line supervisors need to get a clue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at USAA full-time

    Pros

    Great campus to work on with good amenities

    Cons

    May not be the best place to work if you were never in the military


  6. Helpful (2)

    "Lost Touch with Mission and Loyal Members"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at USAA full-time

    Pros

    Financial growth and entry level jobs.

    Cons

    New leadership is killing the servant leader culture. Repeated failures of character in top leadership is proof of fundamental problems with hiring practices.

    Advice to Management

    Restore core values, promote from within, focus on employees, they will focus on your members.


  7. Helpful (6)

    "Get ready to drink some kool-aid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Colorado Springs, CO
    Former Employee - Financial Advisor in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    -Benefits are great
    -401k match at 8% is unheard of
    -Tuition benefits are awesome

    Cons

    This sounds much easier than it actually is. Working in a very high-stress call center
    -Answering anywhere from 20-50 calls per day
    -Selling products simply to meet quotas and not *actually* do what's in a customer's best interest
    -Quotas on how many calls you can transfer to another area to sell something they probably don't need
    -You will not use your brain in a constructive manner in this role. You will put info in a machine that spits out other info and you will then spit that info to a customer.
    -If you are great at zoning out and can see yourself being a repetitive, robotic, person devoid of any emotion or critical thinking for 3-5 years this might be an amazing job for you.

    If you can get off the phones and into support/management role - you can ride that wave to a very comfortable and lazy retirement with this company. If not, you will probably hate your life

    Advice to Management

    Get your head out of the clouds - or wherever else your heads are at.
    Stop forcing people to drink the Kool-Aid.
    There's a difference between believing in a cause/mission statement and sounding like a cult.
    Treat people like people and not just cogs in a wheel.
    Using ice cream and candy bars as an incentive for people is laughable.

  8. Helpful (3)

    "Auto Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at USAA full-time

    Pros

    Great benefits that start day 1, nice facility, train you well

    Cons

    The workload is unmanageable, you are heavily micromanaged, work/life balance is non-existent. After a long day people go home and try to catch up. Your peers can "review" your files. It's a call center.


  9. Helpful (3)

    "Senior Mbr Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time

    Pros

    Bonuses are pretty great and salaries are decent.

    Cons

    Micro-management is out of control.


  10. Helpful (1)

    "Doesn't serve employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at USAA full-time

    Pros

    401k
    Tuition asistant program

    Cons

    Salary isn't close to industry standard
    Management lack of experience and training
    Out dated software

    Advice to Management

    Spending more time on effective training on how the lead teams.


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