USAA Reviews | Glassdoor

USAA Reviews

Updated September 20, 2017
439 reviews

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3.0
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Stuart Parker
93 Ratings

439 Employee Reviews

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Pros
Cons
  • Call Center enviorment is not conducive to handling property claims (in 263 reviews)

  • Work/Life Balance difficult to impossible to establish due to very limited schedule varieties available, especially for specialty teams (in 63 reviews)

More Pros and Cons

  1. "Investments"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Pros

    Paid exams and all testing

    Cons

    Tied to a phone all day


  2. "Great benefits, hard job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Solutions Specialist in San Antonio, TX
    Current Employee - Member Solutions Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    Benefits are great, help you pay for school and offer a wide range of options for
    healthcare. 17 Days off a year

    Cons

    Nonstop calls, little time off phones, no real feeling as though you can move to a different position

    Advice to Management

    Try not to overwhelm current employees rather than focusing on filling the hole they leave when they take another job

  3. Helpful (4)

    "Don't believe the hype..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at USAA full-time

    Pros

    Great bonuses, pay above minimum wage, decent working hours

    Cons

    Underpaid for workload, politics involve military preferencing , growth is a term used to tell you to work harder

    Advice to Management

    The typical call center management style with a few added perks. I thought when I started at USAA five years ago that I had found a wonderful place to grow and expand my own career. There was so much hype about moving around and moving up and it took me 5 years to even get to my current position. Management is not consistent, I have seen people transferred and promoting with less experience however they had a military background which gives them a priority. The main reason many people have stayed and continue to be unhappy is the large bonus is a huge plus, however for a company that promotes so much bluster there are a lot of people struggling and living paycheck to paycheck because they don't have the opportunities that were promised to them.


  4. Helpful (2)

    "LOAN OFFICER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Officer
    Current Employee - Loan Officer
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    COMPANY BENEFITS, MEDICAL, PTO, ON CAMPUS GYM/DAYCARE ETC

    Cons

    hired on to work a daytime shift, and one Saturday a month. right at the end of 6 month training (7/2017), informed we would be working 11-8pm and every Saturday, with a shift bid in September. Now, 8/2017 informed we will continue working these shift until February 2018. This represents NO work life balance at all, and is putting employees in a position to choose career over family, in forcing employees to work schedules they were not hired to work, it will and already has caused the loss of good talent, and will ultimately result in high turnover in this department. Understandable to have a business need, but there are other solutions to this problem other then the one they have executed.

    Advice to Management

    Find an alternative to this situation, its out there... to allow your employees a work life balance they were promised at the time they were hired. This solution is going to cause the loss of good talent, if you want to keep good employees, find a better solution.


  5. "Property Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Claims Adjuster in Tampa, FL
    Former Employee - Property Claims Adjuster in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 10 years)

    Pros

    Insureds/customer are treated well and pay/ benefits are wonderful.

    Cons

    Workloads are unmanageable. Employees should seek personal insurance at another carrier.

    Advice to Management

    Speak up and don't just go with the top down management style.


  6. "Working conditions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Brooklyn, NY
    Former Employee - Senior Software Engineer in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Good opportunity to learn.
    Employees are talented and the quality of projects undertaken are nice.
    Overall it is a good place to hone your skills.

    Cons

    Not really but there is but there is bit of communication gap between employees and senior management though one can compensate.

    Advice to Management

    Be a bit more flexible.


  7. Helpful (2)

    "SMS Investment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Great benefits, Great pay, Great bonus. Great customers

    Cons

    Extremely difficult to advance in Phoenix
    All phone jobs, nice jobs are only in Texas
    After a while of having a inbound phone job, it's gets very very tiring
    Favoritism

    Advice to Management

    All management is new, you have to help them with everything. so they don't last long and they've had issues with managers.

  8. Helpful (5)

    "Do it their way or its the highway"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at USAA full-time

    Pros

    Great benefits. If you like a military style culture, you would like it here.

    Cons

    Very little loyalty to employees. Even with a departmental expansion, all within it had to re-post for their jobs. Many areas are being completely outsourced.

    Advice to Management

    Your employees are your greatest asset.


  9. Helpful (2)

    "It's Not For Everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist in Phoenix, AZ
    Current Employee - Senior Specialist in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Bonus, Vacation Time, Education Benefits

    Cons

    Micro-managing, Below Average Pay, Office politics, Understaffed, No Ability to Move

    Advice to Management

    Hire more people.


  10. Helpful (1)

    "Property adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time (Less than a year)

    Pros

    Benefits, the coworkers, free food, opportunity for overtime

    Cons

    Constant phone time with no breaks, not enough adjusters, the schedule, not much chance to move out of claims

    Advice to Management

    Care more about the PEOPLE. Notice their stress. Food doesn't fix everything


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