USAA Reviews | Glassdoor

USAA Reviews

Updated October 15, 2017
567 reviews

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4.0
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Stuart Parker
164 Ratings

567 Employee Reviews

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Pros
Cons
  • Call Center enviorment is not conducive to handling property claims (in 269 reviews)

  • stressful job, challenge to keep work / life balance (in 64 reviews)

More Pros and Cons

  1. Helpful (58)

    "Call center sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Specialist in Phoenix, AZ
    Former Employee - Senior Specialist in Phoenix, AZ
    Recommends
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Great pay, great benefits, huge bonuses, good culture.

    Cons

    Majority of jobs there are in the call center which is miserable. Many employees struggle with anxiety and depression because of it. very micromanaged. Extremely hard to promote out of the call center once they get you trapped in it.


  2. "Mortgage loan officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Officer in Phoenix, AZ
    Current Employee - Mortgage Loan Officer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    Company is great to work for
    Room for growth
    Lots of time off

    Cons

    Entry schedules aren’t very flexible

    Advice to Management

    Probably come up with better commission/compensation plan

  3. Helpful (1)

    "Excellent place to start Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Specialist in San Antonio, TX
    Former Employee - Insurance Specialist in San Antonio, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    -good pay
    -great benefits
    -solid training program
    -education program to pay tuition

    Cons

    -management is not great
    -little room to be promoted within company


  4. "Best place ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Tampa, FL
    Former Employee - Claims Adjuster in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (Less than a year)

    Pros

    Great benefits, training and work environment!

    Cons

    Not much leniency for missed time during training.

    Advice to Management

    Keep up the good work!


  5. Helpful (3)

    "Great Company/Stressful Job/Hard to advance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist In Insurance in Phoenix, AZ
    Current Employee - Senior Specialist In Insurance in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    - Health care, Dental, Vision (Point system to let you get a discount on this too)
    - 401k (8% match & gets better as you get closer to retirement!)
    - Half price healthy foods in the cafeteria
    - Starbucks in the building
    - Constantly tries to keep up employee morale with appreciate events, free meals, candy, recognition etc
    - Pays for college and promotes employee professional development
    - Most members are respectful when they call (not your typical call center where everyone is rude, but you do get it on occasion)
    - Most managers are understanding and supportive
    - Good pay for essentially an entry level job + bonuses
    - Good training programs for both getting your insurance license and after
    - Empowers front line employees to make decisions (you don't always have to get a manager to help a customer or make exceptions)
    - Work at home opportunities

    Cons

    - Call center environment. You are on leashed to your desk 8 hours a day, call after call after call....Some people have been taking calls for 20 years.
    - Very limited positions that are not off the phones. You can advance, but it is just too a more advanced call center potion (basically your advancement means you can sell more variety of products).
    - If you want to get into anything not on the phone, it is very competitive. Since they do offer so many benefits like school, professional development etc everyone meets minimum requirements. So if one manager position opens, there may be 100+ internal applicants your competing with.
    - It is a sales position - no matter how you phrase it, it will come down to #'s
    - Managers will make or break your impression of the company. Try not to make assumptions, but if you consistently feel like your failing you may need to change who your leader is.

    Advice to Management

    Advice to future employees: If you can handle a call center environment as your career then you won't find a better company. If taking calls is not your passion, you will burn out.

    Advice to Management: Find ways for phone employees to get experience in other areas so that they can move into them , such as administrative experience, training, HR etc.


  6. "Great Culture, would work full time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Recommends

    I worked at USAA as an intern

    Pros

    Cared for professional development, and for the well being of the employees

    Cons

    There was a hiring freeze which was unfortunate


  7. "Mostly good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Antonio, TX
    Former Employee - Director in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than 10 years)

    Pros

    Mission driven
    world class benefits
    Core values

    Cons

    Hard to move around in such a large organization where competition is stiff.

  8. "Financial Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wealth Advisor in Addison, TX
    Current Employee - Wealth Advisor in Addison, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    good company culture, good work/life balance and a very good customer base

    Cons

    not much room for advancement out of sales to other lines of business unless you are willing to move. Lots of changes that make it more challenging to keep up with quota.


  9. "Member Solutions Associate - Auto Insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook

    I worked at USAA (More than a year)

    Pros

    The mission of this company is second to none. The benefits are also some of the best around, with up to 10k/yr for the education benefit along with 8% 401k match.
    $16.00/HR regardless of experience or degrees. You can negotiate your hourly wage once offered the job.

    Cons

    This is not a high pressure traditional call center, but it is a call center. 8 hours a day of answering the phone.

    If you are not a fan of being at a desk all day or wearing a headset and answering 50+ calls a day, than this job is not for you (specifically insurance).


  10. "Consumer lending"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Pros

    Good managers. Opportunity for advancement

    Cons

    Nothing bad to say.


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