USAA Reviews | Glassdoor

USAA Reviews

Updated March 14, 2017
508 reviews

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4.0
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Stuart Parker
121 Ratings

508 Employee Reviews

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Pros
Cons
  • Growth opportunities outside of call center environment are limited unless in Texas headquarters (in 234 reviews)

  • Long work hours, work life balance is said but not truly giving consideration (in 53 reviews)

More Pros and Cons

  1. Helpful (2)

    "It's like running a marathon with people throwing things at you, but you're running at sprint speed; with no goal line."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Adjuster in San Antonio, TX
    Current Employee - Auto Claims Adjuster in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    8% matching 401K, safe and secure environment, on site amenities, beautiful campus, tuition reimbursement.

    Cons

    Occasional psychotic manager, 'team members hoard information ', grossly understaffed, burn out, almost everyone is on FML. Stress leaves, dirty building.

    Advice to Management

    Hire more people!!! Maybe try doing the job you are managing for a couple of weeks so you can understand. Stop outsourcing, it makes members angry!!!


  2. "Intern Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in San Antonio, TX
    Former Intern - Intern in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA as an intern (Less than a year)

    Pros

    Great Benefits, pays well, incredible emphasis on service

    Cons

    I was working as a web developer though I had no prior skill in that area.


  3. "Banking and Insurance Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking and Insurance Specialist in Tampa, FL
    Former Employee - Banking and Insurance Specialist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Work/life balance and Benefits were outstanding

    Cons

    Management in the insurance side was inconsistent and constantly changing what was important


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great Compnay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialized Member Service Representative in San Antonio, TX
    Former Employee - Specialized Member Service Representative in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    USAA serves military families, and has great benefits for its employees. There are a multitude of opportunities when choosing a career path.

    Cons

    Some departments can become myopic to the needs of the employees. This limits creativity in the job itself and ends with higher turnover.

    Advice to Management

    Remember your job is your employees first, and then the paperwork for your bosses. Each person is different and it is necessary to find a way to motivate them individually.


  6. "Very Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    401 K plan
    Bonus is very good

    Cons

    No salary increment at all

    Advice to Management

    Please increase salary so the employees will be happy


  7. "USAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Great benefits - workout facilities, Starbucks, cafeterias, medical, dental, 401K matches to 8%!

    Cons

    Still very male dominated environment although it is improving. Slow to change in some areas. Preference to former military making it more difficult for those who did not serve to move up the ranks.


  8. "Happy, but underpaid"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits, they care about work life balance, not publicly traded, it feels like a community there, and very mission orientated

    Cons

    IT is underpaid for their expertise and it feels like the business is the main focus and not it as tech focused

    Advice to Management

    Pay better


  9. "Submit claims for people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Phoenix, AZ
    Current Employee - Claims Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    It is fun environment good people pay is good benefits are good. Would like to learn more about the business

    Cons

    The hours are long and hard can not work from home like I originally wanted too would like to see


  10. "Amazing culture but always changing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Military focused. Great for most veterans. Truly tries to understand its members. Service is number one.

    Cons

    Many in leadership lack good leadership skills to effectively lead teams to success. Constant change - both needed and not needed.


  11. Helpful (3)

    "My own experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    Yearly Bonuses are great and helpful.

    Cons

    Too much red tape. Too much exterior hiring of leadership which is affecting the culture.



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