I worked at USAA full-time (More than 3 years)
Great pay, great benefits, huge bonuses, good culture.
Majority of jobs there are in the call center which is miserable. Many employees struggle with anxiety and depression because of it. very micromanaged. Extremely hard to promote out of the call center once they get you trapped in it.
I have been working at USAA full-time (More than a year)
Company is great to work for
Room for growth
Lots of time off
Entry schedules aren’t very flexible
Advice to Management
Probably come up with better commission/compensation plan
I worked at USAA full-time (More than 5 years)
-solid training program
-education program to pay tuition
-management is not great
-little room to be promoted within company
I worked at USAA full-time (Less than a year)
Great benefits, training and work environment!
Not much leniency for missed time during training.
Advice to Management
Keep up the good work!
I have been working at USAA full-time (Less than a year)
- Health care, Dental, Vision (Point system to let you get a discount on this too)
- 401k (8% match & gets better as you get closer to retirement!)
- Half price healthy foods in the cafeteria
- Starbucks in the building
- Constantly tries to keep up employee morale with appreciate events, free meals, candy, recognition etc
- Pays for college and promotes employee professional development
- Most members are respectful when they call (not your typical call center where everyone is rude, but you do get it on occasion)
- Most managers are understanding and supportive
- Good pay for essentially an entry level job + bonuses
- Good training programs for both getting your insurance license and after
- Empowers front line employees to make decisions (you don't always have to get a manager to help a customer or make exceptions)
- Work at home opportunities
- Call center environment. You are on leashed to your desk 8 hours a day, call after call after call....Some people have been taking calls for 20 years.
- Very limited positions that are not off the phones. You can advance, but it is just too a more advanced call center potion (basically your advancement means you can sell more variety of products).
- If you want to get into anything not on the phone, it is very competitive. Since they do offer so many benefits like school, professional development etc everyone meets minimum requirements. So if one manager position opens, there may be 100+ internal applicants your competing with.
- It is a sales position - no matter how you phrase it, it will come down to #'s
- Managers will make or break your impression of the company. Try not to make assumptions, but if you consistently feel like your failing you may need to change who your leader is.
Advice to Management
Advice to future employees: If you can handle a call center environment as your career then you won't find a better company. If taking calls is not your passion, you will burn out.
Advice to Management: Find ways for phone employees to get experience in other areas so that they can move into them , such as administrative experience, training, HR etc.
I worked at USAA as an intern
Cared for professional development, and for the well being of the employees
There was a hiring freeze which was unfortunate
I worked at USAA full-time (More than 10 years)
world class benefits
Hard to move around in such a large organization where competition is stiff.
I have been working at USAA full-time (More than 5 years)
good company culture, good work/life balance and a very good customer base
not much room for advancement out of sales to other lines of business unless you are willing to move. Lots of changes that make it more challenging to keep up with quota.
I worked at USAA (More than a year)
The mission of this company is second to none. The benefits are also some of the best around, with up to 10k/yr for the education benefit along with 8% 401k match.
$16.00/HR regardless of experience or degrees. You can negotiate your hourly wage once offered the job.
This is not a high pressure traditional call center, but it is a call center. 8 hours a day of answering the phone.
If you are not a fan of being at a desk all day or wearing a headset and answering 50+ calls a day, than this job is not for you (specifically insurance).
I worked at USAA full-time
Good managers. Opportunity for advancement
Nothing bad to say.
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