USAA Reviews | Glassdoor

USAA Reviews

Updated April 23, 2017
1,804 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Stuart Parker
454 Ratings

1,804 Employee Reviews

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Pros
Cons
  • Growth opportunities outside of call center environment are limited unless in Texas headquarters (in 235 reviews)

  • Long work hours, work life balance is said but not truly giving consideration (in 53 reviews)

More Pros and Cons

  1. "USAA is a great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software/Systems Engineer I in San Antonio, TX
    Current Employee - Software/Systems Engineer I in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    They offer great benefits and most have an overall good feel about working there.
    Their campus is amazing in San Antonio and they provide so many facilities for their employees to use.
    They are offering great bonus and flex hours to their employees.

    Cons

    It is a very large company, thus it can feel at times like you are lost in the crowd.
    Sometimes a simple change can take a long time to go into effect due to the levels of management it must pass through.
    They offer a competing salary, but it could be a bit higher in all reality.

    Advice to Management

    I would tell senior management to continue as they are now that they are under Joe Robles!


  2. Helpful (1)

    "USAA - noble mission with fantastic senior leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Director
    Current Employee - Executive Director
    Recommends
    Approves of CEO

    Pros

    Fantastic mission - the customers (members) we support are in the Armed Services. Senior leadership is strong and they share strategic information freely. They want all employees to be part of the solution. Team approach and employees are exceptionally nice. 401K package is very lucrative. Compensation is very competitive. Annual Christmas bonus = 2 weeks pay, if organization is doing well financially. They have never missed one distribution. 10% bonus for all employees if company objectives are met. Can exceed if company exceeds goal.

    Cons

    Large organization - sometimes it takes too long to effect change.

    Advice to Management

    Current CEO is fantastic and the sharing of information has been commendable.


  3. Helpful (1)

    "A great place to work overall!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software/Systems Engineer III in San Antonio, TX
    Current Employee - Software/Systems Engineer III in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    USAA is a great place to work! I/T is awesome to work in!
    Pros:
    -Headquarters has 3 gyms, 6 cafes, company stores, on site Rx, and more!
    -You can bring your spouse/family to the campus to use facilities like fields, etc
    -MOST managers are open to you. My manager has been great!
    -You get challenging work. Just ask!
    -Great training program!
    -Reimbursement for tuition (Masters, etc)
    -8% on 401k and other World Class benefits that can't be beat.
    -Generous paid time off for new hires.
    -Working for a company that is doing GREAT even in times of financial turbulence!
    -Knowing you are making a difference every day of the week!

    Cons

    Like every big corporation, USAA has it's downsides. NO PLACE CAN BE PERFECT! USAA is awesome but could improve! Here are some cons:
    -Some team members whine a lot. I guess that's just their personality.
    -Complex decision making structure often requiring many individuals from Management.
    -You can feel lost at times.

    Overall, USAA has been a great place to work. I think it is team dependent on cons. Some teams have incompetent managers, micro managers, or other people.

    In Enterprise Business Operations Consolidated, where Information Technology resides, it is very different compared to the other companies/service agencies.

    If you are an MSR (Member Service Rep) you are expected to be member focused with a concentration in sales/product sales. Those individuals have been ranting about their teams.

    Take the cons on this site as general advice. The job is what YOU make of it!!!

    Advice to Management

    Great job to Management! I think USAA has done great for 86 years and hope USAA continues for at least 86 more. Just have competent Middle and Senior Managers that listen to employees and I think USAA can be THE employer of choice WORLDWIDE!

    Good job Joe! You are definitely making USAA a fun place to work where our members matter!!!


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  5. "The Best Place in SA to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in San Antonio, TX
    Current Employee - Relationship Manager in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Compensation, benefits and opportunity for advancements. More importantly honesty and integrity. They give their employees a fair opportunity to balance work and home life. Overall they do a great job of implementing the "Three legged Stool" of equally focusing on the Member, Employees and Company. This is definitely the best company to work for.

    Cons

    Cost of goods thru Sodexo. Management tends to have their favorites and it seems that they focus more on promoting those individuals. Sometimes there appears to be a greater focus on the bottom line (products sold) versus whether or not you did was best for your member.

    Advice to Management

    None


  6. "USAA is back."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Operations Advisor in San Antonio, TX
    Current Employee - Business Operations Advisor in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    fair work environment, structure, regular performance feedback and reward, diverse knowledge and career opportunities, excellent family/work balance.

    Cons

    structure, call center environment in some areas, time to market is sometimes lagging

    Advice to Management

    listen to the people in the weeds - they know the issues and honest feedback


  7. "The job of a lifetime!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casualty Claims Adjuster
    Current Employee - Casualty Claims Adjuster
    Recommends
    Approves of CEO

    Pros

    The entire package - environment, people, management and most of all our members!!!

    Cons

    Absolutely no downside!! Everyone works together to ensure the members needs are met!!

    Advice to Management

    The Senior Management is very involved in ensuring that information is disseminated to all levels of employees and this is one of the most important things they could do for the employees.


  8. Helpful (1)

    "Great job, Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Claims Adjuster in Sacramento, CA
    Current Employee - Associate Claims Adjuster in Sacramento, CA
    Recommends
    Approves of CEO

    Pros

    Good room for advancement and promotion

    Cons

    Constant monitoring, numbers driven, no time to investigate files

    Advice to Management

    Better Communication


  9. "Incredible Organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Antonio, TX
    Current Employee - Director in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    * Fantastic benefits
    * Great growth opportunities
    * Meaningful mission and amazing CEO

    Cons

    * Long hours
    * High burn out rate
    * Behind the technology curve

    Advice to Management

    * Keep funding high growth areas like Wealth Management, New Member Solutions, and Member Advice and Solutions to bring technology into the 21st Century.


  10. Helpful (3)

    "Great company. Treat employees very well. Retirement plan and benefits are the best in the country."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Antonio, TX
    Current Employee - Director in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Benefits, Healthcare, Pension, Time off, 401k match, Fitness Centers, Beautiful Campus, intramural sports, all employees get a nice Christmas and end of year bonus. Best leadership and development training I have ever seen. USAA is really good at investing in their employees development. Core Values of Honesty, Integrity, Service, and Loyalty is what we live by. Mission of the organization is the foundation at USAA. We know what it means to serve and our Members are the primary focus not profit.

    Cons

    Typical corporate politics exist. Networking is the way to advance.

    Advice to Management

    Keep up the great work! Joe Robles is a great down to earth leader that connects with all employees. Quarterly employee meetings and company progress is openly shared with all.


  11. Helpful (2)

    "Awesome Company to work for!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in San Antonio, TX
    Current Employee - Advisor in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Strong financially, incredible benefits, numerous employee activities, gyms, starbucks, several cafeterias with many choices of foods from breakfast to dinner. The building, grounds and work environment are beautiful, not to mention the deer and lakes. We have COVERED parking! In house clinc and on site pharmacy. Company stores, On site bank and ATMs, programs that pay for your college, amazing bonuses, huge company parties. This list goes on and on...

    Cons

    Do we have a lot of changes? Yes, and sometimes too much too soon. We are very busy, and there is a high expectation placed on sales and service. We are a Financial Services company, with AAA ratings and you don't get here by being mediocre... Some don't like sales, but let's face it, products bring the money in... We work hard and we play hard! In this economy, we are all blessed to have jobs with a strong company. USAA is not perfect, but what in life is? Make the best of it, take advantage of all the perks, but I know that no one is forcing me to stay. If people can't appreciate what we have, they are free to leave and search for the perfect company...

    Advice to Management

    Slow some of the changes for frontline reps. The technology is necessary, but too much too fast can be overwhelming, especially if all glitches haven't been worked out. Remove a few duties from frontline managers plates so can actually spend time reviewing their employee's work, provide guidance, and help them grow into management if they so desire. Managers need to be more direct with employees. Be less concerned about hurting feelings and more concerned about correcting behaviors, mentoring and growing their employees. People don't care how much you know, until they know how much you care...



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