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USAA

Engaged Employer

USAA

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USAA Reviews

Updated Oct 1, 2022

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Found 5,255 of over 5,712 reviews

3.6
61%
Recommend to a Friend
61%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1,116 Ratings

What people are saying about USAA

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Top Review Highlights by Sentiment

Pros
  • "The benefits are great and my manager really encourages using your own initiative and asking questions.(in 1164 reviews)
  • "The pay is good for San Antonio and the cost of living in San Antonio is tremendous.(in 285 reviews)
  • "Great for people who don't like to be busy and make a difference.(in 217 reviews)
  • "It values support of the military and allows for a great work life balance.(in 215 reviews)
  • "Holiday and Annual Bonuses for employees(in 213 reviews)
Cons
  • "Good managers are hard to come by(in 190 reviews)
  • "There was poor management and it made for a hostile environment for some of us.(in 183 reviews)
  • "Poor leadership that doesn't understand the company mission statement.(in 86 reviews)
  • "Good luck getting the time off that you need…you literally have to request your time off a year in advance.(in 76 reviews)
  • "The only thing I would say is that in this economy the salary is low(in 68 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of USAA and is not affected by filters.

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  1. 3.0
    Former Employee, more than 3 years

    Third Reorg in three years

    Oct 1, 2022 - Regulatory Affairs Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great mission, great pay, okay 401k

    Cons

    Benefits were diluted, mgmts inability to lead and utilize current resources.

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  2. 2.0
    Former Employee

    Call center

    Sep 30, 2022 - Property Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits were good and everyone was really nice

    Cons

    This was more of a call center job not allowing me to adjust claims

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  3. 5.0
    Current Employee, less than 1 year

    Good Company

    Sep 30, 2022 - AML Investigator in Plano, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Takes care of their staffs

    Cons

    Everything looks good with the company

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  4. 3.0
    Current Employee, more than 10 years

    Been Great...Now Just Good

    Sep 29, 2022 - IT Director in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people are phenomenal and you can quickly build life long relationships. Mission is honorable. Benefits are very good. You will be constantly challenged. Embrace diversity.

    Cons

    Unfortunately, we're in a full pendulum swing where inflexible process chokes creativeness and the joy of working in technology. An executive management turnstile culture the last few years where in the past executives were around for 10+ years and led with a steady hand.

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  5. 4.0
    Former Employee, more than 1 year

    Good

    Sep 29, 2022 - Mortgage Loan Processor in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Salary Time off Benefits Work from home

    Cons

    Management Not well equipped for the mortgage world

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  6. 5.0
    Current Employee

    Great Company

    Sep 29, 2022 - Talent Scout 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Has a work from home option

    Cons

    finding parking spaces could be difficult.

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  7. 4.0
    Former Employee, more than 1 year

    Company Review

    Sep 29, 2022 - Non Injury Liability Claims Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, Morale, Community, Training, Assistance

    Cons

    Lack of schedule flexibility - event with great performance due to acknowledging seniority.

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  8. 4.0
    Current Employee, more than 8 years

    USAA overview

    Sep 28, 2022 - Product Owner in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture and community to work with.

    Cons

    Yearly Pay increases are up to 3%.

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