USAA Reviews | Glassdoor

USAA Reviews

Updated April 23, 2017
1,805 reviews

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Full-time Part-time

3.7
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Stuart Parker
455 Ratings

1,805 Employee Reviews

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Pros
Cons
  • Growth opportunities outside of call center environment are limited unless in Texas headquarters (in 235 reviews)

  • Long work hours, work life balance is said but not truly giving consideration (in 53 reviews)

More Pros and Cons

  1. "One department doesn't know what the other is doing and nobody ever wants to step up to be accountable."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    401k and match is a great benefit, but when adjusted for their low salaries there are still better options other places.

    Cons

    Nobody on the same page. Nobody wants to take responsibility. If a tough email goes out to a group, expect them to pass the buck around full circle without anyone stepping up.


  2. "Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Phoenix, AZ
    Former Employee - Claims in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time (More than 8 years)

    Pros

    Great benefits and a lot of great MSR's

    Cons

    If you want to be beat down by customers and management about anything and everything then feel free to let it suck the life from you. After all the members are the most important thing(as long as its the one on the phone calling right now)

    Advice to Management

    Stop being so fake. Your employees know...


  3. Helpful (1)

    "Financial Foundations Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA part-time

    Pros

    Great company, team culture and unity.

    Cons

    Part time position which is flexible but not enough money.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Senior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at USAA full-time

    Pros

    Co workers are great they deal w same crap, some departments celebrate a lot of pot lucks positive atmosphere, free gyms and nice facility

    Cons

    Out of date software, no one is ever on same page, upper management in denial of change or budgeting for better structured process improvement, long manual over worked days, very fake political environment. .it's all about who's bottom kiss there. I quit 6 months ago best move ever


  6. "Property Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Great place to work at

    Cons

    poor PTO, must accumulate each pay check


  7. "Good Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Benefits and good job flexibility

    Cons

    Things don't move as fast as they could.

    Advice to Management

    Empower your employees.


  8. "Real estate processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time

    Pros

    Great company awesome benefits, great people to work with, and good training.

    Cons

    Good company but members ruin it they think they are entitled to everything and they can get away with anything.


  9. "Incredible Company with great potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ld Research Engineer in San Antonio, TX
    Current Employee - Ld Research Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Great leadership. Flexible, solid mission, great co-workers. A lot of opportunity for lateral and horizontal movement.

    Cons

    It is in Texas. The companies has been highly centralized since inception. It is growing into a more remote and collaborative environment, but many, not all areas still struggle supporting remote employees

    Advice to Management

    Let your employees surprise you through empowerment. The greatest strength USAA has is its incredible employees.


  10. "Mortgage Processing Department needs attention"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time (Less than a year)

    Pros

    Good benefits and nice bonuses

    Cons

    Base salary; training is sub par, too long, and not effective

    Advice to Management

    Get a more efficient internal mortgage processing software platform that requires less training.


  11. Helpful (1)

    "Not An Inclusive Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time

    Pros

    *Nice dining facilities for employees

    Cons

    *Military environment, good for veterans, difficult for civilians,
    *Top-down management not conducive to open exchange of ideas.
    *Almost exclusively white male dominated management
    *Diversity not a priority
    *



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