USAA Reviews | Glassdoor

USAA Reviews

Updated April 25, 2017
1,806 reviews

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1,806 Employee Reviews

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Pros
Cons
  • Growth opportunities outside of call center environment are limited unless in Texas headquarters (in 235 reviews)

  • Long work hours, work life balance is said but not truly giving consideration (in 53 reviews)

More Pros and Cons

  1. "USAA is a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 8 years)

    Pros

    Strong tie to the mission - to serve the military community.

    Cons

    Large organization. Can sometimes be prone to hyper-collaboration which stifles progress on projects.


  2. Helpful (5)

    "It's like running a marathon with people throwing things at you, but you're running at sprint speed; with no goal line."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Adjuster in San Antonio, TX
    Current Employee - Auto Claims Adjuster in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    8% matching 401K, safe and secure environment, on site amenities, beautiful campus, tuition reimbursement.

    Cons

    Occasional psychotic manager, 'team members hoard information ', grossly understaffed, burn out, almost everyone is on FML. Stress leaves, dirty building.

    Advice to Management

    Hire more people!!! Maybe try doing the job you are managing for a couple of weeks so you can understand. Stop outsourcing, it makes members angry!!!


  3. Helpful (2)

    "Non competitive pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in San Antonio, TX
    Current Employee - Software Developer in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    Work life balance and benefits are above standard. Positive outlook for most developer roles.

    Cons

    No matter your skill set every developer is paid approximately the same per level. During promotions, which are given and not applied for, it creates little room for negotiation.

    Too heavy a reliance on contractors and TCS/HCL.

    Advice to Management

    Dont make promotion from hourly to salary a pay cut for said developer


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  5. "claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in San Antonio, TX
    Current Employee - Claims Adjuster in San Antonio, TX

    I have been working at USAA full-time (More than 3 years)

    Pros

    Great benefits, helpful managers, tuition reimbursement, and the opportunity to advance in career.

    Cons

    Very difficult to get out of the claims department, really heavy workload, stressful environment.

    Advice to Management

    Some managers really care about you...others more about themselves.


  6. "Banking and Insurance Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa Palms, FL
    Current Employee - Anonymous Employee in Tampa Palms, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Great benefits, Plenty of room for advancement

    Cons

    Very busy work day, need more help


  7. Helpful (5)

    "Slow and Inefficient"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Great benefits and pay - especially at entry level and more junior professional positions.

    Cons

    Total compensation for Senior Professional positions is not competitive. Many roles "cap out" in pay growth opportunity and do not offer long term compensation programs unless you are an Executive. Culture does not embrace new ways of thinking or doing. Strategies are unclear, constantly changing or not articulated well. This a culture that does not hold people accountable for performance and results. It is "nice" but not efficient and results oriented.


  8. Helpful (1)

    "Incredible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Financial Analyst in San Antonio, TX
    Current Employee - Lead Financial Analyst in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Excellent benefits package. Great corporate culture. Embraces diversity. Paid time of is generous. Best place I have ever worked without a doubt.

    Cons

    It is a large company so you may feel lost in the shuffle. The campus is also very large so navigating can be a challenge.


  9. Helpful (1)

    "Great company"

    Star Star Star Star Star
    Current Employee - Senior Software Developer & Integrator in Plano, TX
    Current Employee - Senior Software Developer & Integrator in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    USAA has a great mission and a great culture environment. Always ranks high on best places to work for in IT.

    Cons

    Still holding on to old world thinking. Although they could move away from systems they were written in the 70s they still hold onto since they work.

    Advice to Management

    APIs


  10. Helpful (2)

    "usaa auto adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Adjuster III in Chesapeake, VA
    Current Employee - Auto Adjuster III in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Great job, big on team environment, great pay, great management and never had a day where I came to work unsure of my job

    Cons

    Can get extremely busy at times, sometimes there's inconsistency on job practices. Some processes don't make since. Long work day.

    Advice to Management

    Keep the employee's involved, hire more employees and train better. Update computer systems and keep the members happy.


  11. Helpful (4)

    "Whatever you do, don't work in Claims!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in San Antonio, TX
    Former Employee - Claims Adjuster in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time (More than a year)

    Pros

    -401k is amazing - make sure you contribute the max
    -Health insurance - never had to pay a copay
    -Dental insurance - also very good
    -Employee Education Credit- got my Master's degree while I was there, 100% paid!
    -Cafeteria - my favorite was the salmon and the flank steak salads
    -Health insurance- they also pay for 3 psychologist visits for when you start going crazy
    -Bonus- while this seems great- they are underpaying you for all the hours and overtime they request you to work. You will be on the phone 100% of the time - no idle time whatsoever so it evens out in the end. You probably should be getting paid more.

    Cons

    -Management will make you physically sick. They micromanage to the point you will question if you are still human capable of making your own decisions. They push on sales so hard, and mark you down on scorecards for stupid little things like not suggesting the mobile app, even if the person hangs up on you or is just trying to get off the phone.
    -Advancement? In claims yes, any other department NO! Don't fall for the "if you network you can get in to any dept" This is absolutely not true. Without experience they will not consider you for any position outside of claims (maybe IT) So if you came to USAA right after graduation you are stuck in claims for life. Do yourself a favor, get an advanced degree then bounce the first chance you get.
    -Scheduling- yes they give you tons of PTO but you never get the days off you want. My advice is just don't ask off and call in on the days that you want off, even holidays. Just don't give them a heads up because then you'll be on the radar. You can miss up to 3 consecutive days without a doctor's note. Also, don't let your boss scare you- the firing process is extensive and requires lots of documentation so call in at your discretion.
    -Drama - being unfaithful is the norm. Managers regularly hook up with naive new employees and coworkers hook up with each other even if they're married. There are regular happy hours where situations spiral out of control and honestly this is a reflection of the self-esteem of the people that work here. Everyone hates their job and tries to make the best of it by partying it up on Friday evening.

    Advice to Management

    Don't lead people into thinking they will eventually get the job of their dreams if they work hard enough. No one ever leaves claims.


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