USAA Reviews | Glassdoor

USAA Reviews

Updated April 25, 2017
1,806 reviews

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Full-time Part-time

1,806 Employee Reviews

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Pros
Cons
  • Growth opportunities outside of call center environment are limited unless in Texas headquarters (in 235 reviews)

  • Long work hours, work life balance is said but not truly giving consideration (in 53 reviews)

More Pros and Cons

  1. Helpful (4)

    "Whatever you do, don't work in Claims!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in San Antonio, TX
    Former Employee - Claims Adjuster in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time (More than a year)

    Pros

    -401k is amazing - make sure you contribute the max
    -Health insurance - never had to pay a copay
    -Dental insurance - also very good
    -Employee Education Credit- got my Master's degree while I was there, 100% paid!
    -Cafeteria - my favorite was the salmon and the flank steak salads
    -Health insurance- they also pay for 3 psychologist visits for when you start going crazy
    -Bonus- while this seems great- they are underpaying you for all the hours and overtime they request you to work. You will be on the phone 100% of the time - no idle time whatsoever so it evens out in the end. You probably should be getting paid more.

    Cons

    -Management will make you physically sick. They micromanage to the point you will question if you are still human capable of making your own decisions. They push on sales so hard, and mark you down on scorecards for stupid little things like not suggesting the mobile app, even if the person hangs up on you or is just trying to get off the phone.
    -Advancement? In claims yes, any other department NO! Don't fall for the "if you network you can get in to any dept" This is absolutely not true. Without experience they will not consider you for any position outside of claims (maybe IT) So if you came to USAA right after graduation you are stuck in claims for life. Do yourself a favor, get an advanced degree then bounce the first chance you get.
    -Scheduling- yes they give you tons of PTO but you never get the days off you want. My advice is just don't ask off and call in on the days that you want off, even holidays. Just don't give them a heads up because then you'll be on the radar. You can miss up to 3 consecutive days without a doctor's note. Also, don't let your boss scare you- the firing process is extensive and requires lots of documentation so call in at your discretion.
    -Drama - being unfaithful is the norm. Managers regularly hook up with naive new employees and coworkers hook up with each other even if they're married. There are regular happy hours where situations spiral out of control and honestly this is a reflection of the self-esteem of the people that work here. Everyone hates their job and tries to make the best of it by partying it up on Friday evening.

    Advice to Management

    Don't lead people into thinking they will eventually get the job of their dreams if they work hard enough. No one ever leaves claims.


  2. "Software Developer I Perspective"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer I in San Antonio, TX
    Current Employee - Software Developer I in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    Good 401k match, nice facilities, 2 onsite free gyms, 2 onsite Starbucks, decent onsite food options, relatively low stress and low performance expectations (job security).

    Cons

    Low performance expectations which leads to team members not doing work. This situation is compounded by promotions at 2 year intervals regardless of performance (Highest performer on team gets promotions in the same duration as the lowest performer). It really sucks the desire to perform right out of you when you see a guy sleeping at his desk get promoted the same time as someone working 10 hour days. Also, the pay is currently below average for the city, by about 15%.

    Advice to Management

    Increase pay, make the interview process more technical, hold employees accountable for poor performance, and recognize high performers with promotions.


  3. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Origination Specialist in Houston, TX
    Former Employee - Mortgage Origination Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA part-time (More than a year)

    Pros

    Friendly staff and friendly environment to work. Management are supportive

    Cons

    None at all. Or will just have to say my schedule wasn't just comfortable.


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  5. "Banking and Insurance Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking and Insurance Specialist in Tampa, FL
    Former Employee - Banking and Insurance Specialist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (More than a year)

    Pros

    Work/life balance and Benefits were outstanding

    Cons

    Management in the insurance side was inconsistent and constantly changing what was important


  6. "Insurance property specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property & Casualty Member Solutions Specialist in Port Tampa, FL
    Current Employee - Property & Casualty Member Solutions Specialist in Port Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Non at all, do not waste your time and experience here. Remember USAA's new mission statement, "sell sell sell. If they don't need it, sell it to them anyways."

    Cons

    If all you're looking to do in life is answer the phone and repeat yourself all day this is for you. It's almost impossible to move up and into different departments.


  7. "Great Compnay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialized Member Service Representative in San Antonio, TX
    Former Employee - Specialized Member Service Representative in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time (More than 5 years)

    Pros

    USAA serves military families, and has great benefits for its employees. There are a multitude of opportunities when choosing a career path.

    Cons

    Some departments can become myopic to the needs of the employees. This limits creativity in the job itself and ends with higher turnover.

    Advice to Management

    Remember your job is your employees first, and then the paperwork for your bosses. Each person is different and it is necessary to find a way to motivate them individually.


  8. "Very Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    401 K plan
    Bonus is very good

    Cons

    No salary increment at all

    Advice to Management

    Please increase salary so the employees will be happy


  9. "Awesome place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Solutions Representative in Tampa, FL
    Current Employee - Member Solutions Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    Great leaders and supervisors that are always looking for ways to improve your experience at USAA and make it a fun job.

    Cons

    To change position or move to a different department you have to work at your current title for at least a year.

    Advice to Management

    Keep on doing what your doing


  10. "USAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Great benefits - workout facilities, Starbucks, cafeterias, medical, dental, 401K matches to 8%!

    Cons

    Still very male dominated environment although it is improving. Slow to change in some areas. Preference to former military making it more difficult for those who did not serve to move up the ranks.


  11. "Submit claims for people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Phoenix, AZ
    Current Employee - Claims Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    It is fun environment good people pay is good benefits are good. Would like to learn more about the business

    Cons

    The hours are long and hard can not work from home like I originally wanted too would like to see


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