USAA Reviews | Glassdoor

USAA Reviews

Updated Jul 19, 2019

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Found 2646 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
73%
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
1013 Ratings
  1. Helpful (3)

    "USAA overall is a great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property FieldAdjuster in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at USAA full-time for more than 10 years

    Pros

    The compensation package is the best. I worked with USAA for almost 19 years. They pay for your education and a portion of your health benefits. They even match your retirement funds unto 8%. There are also bonuses.

    Cons

    It has become a numbers based company. Training is not available to everyone as it once was. It is for the most part a call center. While there is somewhat of a consistency in the office there isn't any consistency in the field.

    Advice to Management

    Almost every role I have ever had with USAA had extensive training . Being in the field and getting promoted does not mean you have the knowledge necessary to continue the level of confidence or quality of service to provide the level of assistance the members are expecting. Training needs to be reviewed, updated and made available to everyone not just a selected group.

    USAA2019-06-03
  2. Helpful (11)

    "Big promises. Big problems."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    8% match but you have to be there 5+ years to fully vest.

    Cons

    Very mission oriented and in training they do everything possible to get you to drink the Kool-Aid. At best it is a mediocre salary for a high stress, numbers driven, watched-like-a-hawk, call center environment. 1 out of every 5 managers is decent or cares; the rest of the batch don’t honestly know how to interact or lead a team. (This company is the epitome of people don’t leave jobs they leave managers.) You cannot...

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    Advice to Management

    Listen to your front line employees. Managers and directors are not supportive on the whole. 8-10 hours on the phones all day with only 35 min lunch and two breaks is not enough. It is mentally taxing and overwhelming to meet all of the members needs, get to know them, stay compliant and put up the numbers you are required and stay within adherence. It is too much. Something has got to give. You are burning out your workforce....

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    USAA2019-06-09
  3. Helpful (2)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at USAA full-time for more than a year

    Pros

    Co-Workers were what kept me there as long as I was.

    Cons

    Management lacks discipline, and direction. They appear to be happy to have moved into a position that doesn't require direct customer contact.

    USAA2019-06-20
  4. Helpful (1)

    "Na"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loan Processor in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time for more than a year

    Pros

    There are no good pros

    Cons

    Don’t work here, the pay is not worth it for what they have processors do!

    Advice to Management

    Na

    USAA2019-07-13
  5. Helpful (1)

    "Newbie review (<1 year experience)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Advisor in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for less than a year

    Pros

    Members are the #1 priority and focus.

    Cons

    "Not my job" is a widespread mentality. Some are not open to best practice or industry practice over "USAA way" of doing things.

    Advice to Management

    Look to find ways to get your employees training from the outside in. It's the USAA way mentality and way of doing things that has resulted in risk and compliance troubles.

    USAA2019-06-05
  6. Helpful (4)

    "Not as the commercials show, they arent that nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Property Claims Adjuster 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Gym on site, Parking garage

    Cons

    don't believe what they, say never go over anyone's head, you will be fired they don't tell you specifics about the changes until they happen and then no training just dropped into your lap unless you are on the team testing it,

    Advice to Management

    Keep an eye on your team managers and the bs they make up, it is going to cost you another law suit and I'm sure you don't want to pay out millions again

    USAA2019-06-17
  7. Helpful (3)

    "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time

    Pros

    Benefits time off, medical and dental insurance, yearly bonus

    Cons

    As someone who has worked multiple positions with this company, it does not get better. Raises are promised at a certain pay level then drastically reduced when the time comes. Extremely stressful at most positions in claims for low pay especially compared to competing companies. A yearly bonus is given but still less than a yearly salary at competing companies. Advice is to find a job elsewhere. Don’t get stuck in the...

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    USAA2019-06-16
  8. Helpful (9)

    "USAA Is a Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than 10 years

    Pros

    There are many opportunities when you work at USAA. Through hard work, you can advance from a member service representative and become executive management. Or, you can choose from many different career paths. USAA is a stable company and it affords its employees exceptional benefits.

    Cons

    The corporate culture isn't always all it's cracked up to be. Human Resources/Employee Relations is a mess. The 20-40-60 rule seems to be true after all. (If you've worked at the company for 20+ years, are older than 40 and make more than $60K, you're a target.)

    Advice to Management

    Read the comments on the Employee Job Satisfaction surveys and talk directly with Pulse representatives. Care about UCount. Pay attention to what your executive group is doing -- directors, AVPs, VPs and SVPs -- it's not always right. People who work for them know. Talk to them. And, re-examine your "Open Door Policy," because the company really doesn't have one. Either enforce the policy or get rid of it.

    USAA2019-05-31
  9. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at USAA

    Pros

    Great benefits , great people , great members

    Cons

    Poor promotion process. Is not competitive

    Advice to Management

    N/A

    USAA2019-06-04
  10. "Best place to build a career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Non-Injury Auto Adjuster 

    I have been working at USAA full-time

    Pros

    At USAA you are encouraged to move up and within the company. All training is provided, education assistance, and amazing Managers who help you build your brand.

    Cons

    None to date, haven't had any issues.

    USAA2019-06-03
Found 2646 reviews