USAA Reviews | Glassdoor

USAA Reviews

Updated June 26, 2017
1,870 reviews

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Full-time Part-time

1,870 Employee Reviews

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Pros
Cons
  • Growth opportunities outside of call center environment are limited unless in Texas headquarters (in 243 reviews)

  • Long work hours, work life balance is said but not truly giving consideration (in 57 reviews)

More Pros and Cons

  1. Helpful (4)

    "Best Company for those who serve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Specialist in San Antonio, TX
    Former Employee - Senior Account Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 8 years)

    Pros

    Benefits are second to none. They allow for longer lunch breaks if you use their gym. The building has a dry cleaner, gym, outdoor jogging and walking paths. They also have an indoor store to purchase gifts and indoor postal service. They also allow you to make food and gift purchases charges to your employee account if you don't have the cash to spend.

    Cons

    Traffic is horrible get to the building and the building is very large. The building can be hard to navigate because of the size.

    Advice to Management

    Allow more time for breaks due to the size of the building it makes it difficult to accomplish personal task on a 15 break, especially if you are needing to have privacy.


  2. Helpful (2)

    "Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Phoenix, AZ
    Former Employee - Claims in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time (More than 8 years)

    Pros

    Great benefits and a lot of great MSR's

    Cons

    If you want to be beat down by customers and management about anything and everything then feel free to let it suck the life from you. After all the members are the most important thing(as long as its the one on the phone calling right now)

    Advice to Management

    Stop being so fake. Your employees know...

  3. Helpful (3)

    "Financial Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Phoenix, AZ
    Current Employee - Financial Advisor in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    Great benefits and match program.

    Cons

    A LOT of Micro managing. even though all employees have a bachelor degrees and most have some sort of higher education, still feel like we are treated as high school students.

    Advice to Management

    Allow more flexibility with shift's and allow employees to have a bigger chance to prove their worth. Not all projects need to be given to upper management.


  4. "Great company with a real mission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in San Antonio, TX
    Current Employee - Project Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Genuinely concerned for the military members we serve.

    Cons

    One two three four five.


  5. "Great Company with GREAT MISSION"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Addison, TX
    Current Employee - Financial Advisor in Addison, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    - OK base salary. GREAT health coverage and FANTASTIC retirement matching plan
    - no cold calling in my channel (incoming call center)
    - wonderful mission with needs based approach to sales
    - encouragement to ensure our members needs are met first

    Cons

    - very limited upward mobility. especially in the DFW location
    - products are not as competitive to peers when it comes to equities and pricing of certain insurance products
    - call center work
    - investment company is somewhat disorganized

    Advice to Management

    You have a great team with great values. Create more positions for the talent you hire.


  6. "Patriarchal, back biting, old guard."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Product Management in San Antonio, TX
    Current Employee - Director Product Management in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Benefits are generous for the area, but not for the industry. Some improvements in this recently, but still not equivalent to opportunities on West coast.

    Cons

    Toxic atmosphere. Go far if you were previously in the military, regardless of whether you know your industry or if you've delivered anything of value to the members. Although they say they want diversity of thought and empowered employees, everything they do demonstrates this is the party line, but not what executives truly believe.

    Advice to Management

    Stop with the do as I say, not as I do. Leaders who say coaching is important and then demonstrate every cliche, 20th century approach to management and 'coaching.'. Read actual studies, don't just repeat the buzz words.


  7. Helpful (1)

    "Absolutely stellar and Hooghly regarded to anyone who asks :)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software/Systems Engineer I in San Antonio, TX
    Former Employee - Software/Systems Engineer I in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 10 years)

    Pros

    The environment, the staff, my experience with my manager was one of genuine appreciation and accountability from all sides .

    Cons

    Being a contractor, lack of formal communication, lethargic work force, lack of true innovation, poor supervisory models, monolithic ideals and poor overall malaise by too many (but certainly not all) folks.

    Advice to Management

    Ingratiate yourselves to your employees, lead from the front, don't withhold due to fear or judgement , refine processes and pre-conceived notions

  8. Helpful (7)

    "It's like running a marathon with people throwing things at you, but you're running at sprint speed; with no goal line."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Adjuster in San Antonio, TX
    Current Employee - Auto Claims Adjuster in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    8% matching 401K, safe and secure environment, on site amenities, beautiful campus, tuition reimbursement.

    Cons

    Occasional psychotic manager, 'team members hoard information ', grossly understaffed, burn out, almost everyone is on FML. Stress leaves, dirty building.

    Advice to Management

    Hire more people!!! Maybe try doing the job you are managing for a couple of weeks so you can understand. Stop outsourcing, it makes members angry!!!


  9. Helpful (28)

    "Wonderful Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Black Belt in San Antonio, TX
    Current Employee - Black Belt in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    - First company I've ever worked for that truly loves its Members and Employees
    - Salary is mid range (actually took pay cut to come here) but is made up for in yearly bonus
    - Amazing work life balance

    Cons

    - Company isn't afraid to spend money so that makes the appetite for efficiency not as strong as most other companies
    - A lot of middle management layers creates for a lack of accountability

    Advice to Management

    Fight complacency. The longer people stay at USAA the more they tend to "relax" and that can be very costly. Continue to value the Members and the front line employees above all else


  10. Helpful (3)

    "Non competitive pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in San Antonio, TX
    Current Employee - Software Developer in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    Work life balance and benefits are above standard. Positive outlook for most developer roles.

    Cons

    No matter your skill set every developer is paid approximately the same per level. During promotions, which are given and not applied for, it creates little room for negotiation.

    Too heavy a reliance on contractors and TCS/HCL.

    Advice to Management

    Dont make promotion from hourly to salary a pay cut for said developer


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