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USAA

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USAA

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USAA Reviews

Updated Dec 6, 2022

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Found 5,391 of over 6K reviews
3.6
62% Recommend to a Friend
USAA CEO Wayne Peacock
61% Approve of CEO

Found 5,395 of over 6K reviews

3.6
62%
Recommend to a Friend
61%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1,191 Ratings

What people are saying about USAA

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Top Review Highlights by Sentiment

Pros
  • "The benefits are great and my manager really encourages using your own initiative and asking questions.(in 1186 reviews)
  • "The pay is good for San Antonio and the cost of living in San Antonio is tremendous.(in 303 reviews)
  • "It values support of the military and allows for a great work life balance.(in 223 reviews)
  • "Great for people who don't like to be busy and make a difference.(in 217 reviews)
  • "Holiday and Annual Bonuses for employees(in 211 reviews)
Cons
  • "There was poor management and it made for a hostile environment for some of us.(in 197 reviews)
  • "Good managers are hard to come by(in 191 reviews)
  • "Leadership Style senior leadership is poor and does not lead(in 87 reviews)
  • "Good luck getting the time off that you need…you literally have to request your time off a year in advance.(in 82 reviews)
  • "The only thing I would say is that in this economy the salary is low(in 69 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of USAA and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year
    Featured Review

    Great Company!

    Nov 2, 2022 - Talent Acquisition in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are amazing and there is a strong culture. Real sense of pride working for the company and helping members of the military become financially secure.

    Cons

    Can be very stressful at times.

    1 person found this review helpful
  2. 5.0
    Current Employee

    Great Place to Work

    Nov 7, 2022 - Software Development Engineer (SDE) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Management is understanding about work/life balance. Work is challenging enough to keep you engaged.

    Cons

    Process in the life of coding changes can take way longer than they should, it is getting better but it isn't there yet.

    Be the first to find this review helpful
  3. Join the USAA team
    See Our Latest Jobs
  4. 5.0
    Current Employee, more than 1 year

    Great Family company

    Dec 4, 2022 - Insurance Agent in Colorado Springs, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great salary, good environment, flexible work options, generous PTO

    Cons

    Pressure for sales and no commission for them

    Be the first to find this review helpful
  5. 5.0
    Current Employee, more than 10 years

    Great company

    Dec 4, 2022 - Lead Business Analyst in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great core values they live by. Military focused.

    Cons

    Staffing can be an issue sometimes.

    Be the first to find this review helpful
  6. 5.0
    Current Employee

    Great company

    Dec 4, 2022 - Portfolio Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    flexible work and remote positions available.

    Cons

    none I can think of

    Be the first to find this review helpful
  7. 5.0
    Current Employee

    na

    Dec 3, 2022 - Arbitration Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great place to work and great learning methods

    Cons

    I have nothing to say other than its one of the best places I worked for

    Be the first to find this review helpful
  8. 5.0
    Former Employee, less than 1 year

    Great company to work for with a strong mission in mind.

    Nov 30, 2022 - Insurance Professional in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits Competitive Salary Amazing Mission and Core Values Mostly positive members

    Cons

    Isolating job On phones almost always

    Be the first to find this review helpful
  9. 5.0
    Current Employee, more than 5 years

    Great Company

    Nov 30, 2022 - Software Engineer 1 in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very flexible work life balance

    Cons

    There are a lot of meetings somedays

    Continue reading
    Be the first to find this review helpful
  10. 4.0
    Current Employee

    Disorganized

    Nov 30, 2022 - Senior Java Programmer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good work life balance, pay is okay

    Cons

    Work is disorganized and assigned randomly. They have no clue about how to execute agile

    Be the first to find this review helpful
  11. 4.0
    Former Employee, more than 1 year

    Good Company

    Nov 28, 2022 - Senior Compliance Risk Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Annual bonus, Chick-fil-A onsite, lots of events and employee driven programs.

    Cons

    Disconnect between senior management and ground zero employees

    Be the first to find this review helpful
Viewing 1 - 10 of 5,395 Reviews
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USAA Reviews FAQs

USAA has an overall rating of 3.6 out of 5, based on over 5,875 reviews left anonymously by employees. 62% of employees would recommend working at USAA to a friend and 50% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

62% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at USAA to be career development, culture, benefits and the cons to be senior leadership, management.

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USAA Increases Minimum Pay to $21 per hour, Plus Competitive Benefits
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Glassdoor has 5,875 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.