USAA Reviews in San Antonio, TX | Glassdoor

USAA San Antonio Reviews

Updated July 19, 2017
770 reviews

Filter

Filter

San Antonio, TX Area

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Stuart Parker
190 Ratings

770 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • call center work load is extremely heavy (in 248 reviews)

  • Long work hours, work life balance is said but not truly giving consideration (in 59 reviews)

More Pros and Cons

  1. Helpful (1)

    "Overall Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Information Governance Ar in San Antonio, TX
    Current Employee - Senior Information Governance Ar in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    1. Great benefits: bonus, 8% 401k matching, free on-site gyms, flexible schedule, education assistance
    2. People: most people like their job, there are many people that have worked there over 20 years and would not dream of working anywhere else, friendly
    3. Mission Focused: they care about the military community, core values are understood and "real"
    4. Work-life balance: for those who are not in the call-center there is a lot of flexibility and vacations are fairly easy to plan/take

    Cons

    1. At time leadership can be disconnected from what is really going on and have unrealistic expectations
    2. At time you will feel underpaid
    3. There is a disconnect in how contact center employees are treated and not contact center employees

    Advice to Management

    Do more for those working in the call center. Take feedback and allows your teams to help you make strategic decisions.


  2. "Wealth Mananger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Focus on member's needs with planning is the focus of management and advisors. Great retirement benefits and colleagues who are committed to continuously learning and improving.

    Cons

    not being able to meet face to face with members

    Advice to Management

    demonstrate the same commitment to advisors that is required to deliver client service.

  3. "Software Development Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Software Development Intern in San Antonio, TX
    Former Intern - Software Development Intern in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at USAA as an intern (Less than a year)

    Pros

    Wonderful full time Team to work with.
    They gave excellent personal development advice as well as helpful work related advice
    Pay was great for an intern, plus food options were abundant
    Professional Training that helps me to this day

    Cons

    The location was undesirable to me, San Antonio is difficult to get around without a vehicle and it was difficult finding a place that would let you rent for 2 months.

    Instead of locating each intern team with their respective Full Time teams, they chose to keep as all together. Which in my opinion kept us from valuable lessons we could have learned from the full time team.

    Advice to Management

    Let the interns sit with the Full Time Teams.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer/Integrator in San Antonio, TX
    Current Employee - Senior Software Developer/Integrator in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Great company to work for! great benefits and great facilities!

    Cons

    San Antonio gets very hot in the summer and doesn't have much of a winter. Some might consider that a pro.


  5. Helpful (2)

    "Amazing Company for High Performing Professionals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Engineer in San Antonio, TX
    Current Employee - Process Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    World-class benefits: excellent pay and bonus, 401k match 8%, additional % in 401k in lieu of retirement based upon your age, 2 to 5% discount on health insurance (for healthy lifestyle), half-price healthy meals in the cafeteria (the company subsidizes these), free on-site gyms, tuition and opportunities for educational growth, maternity leave, PTO accrual from your first paycheck.

    The main campus is gorgeous. Covered parking in Texas!!!!

    No annual performance reviews! You meet with your manager and discuss how you are doing at least quarterly.

    USAA is a strong, ethical company that supports our military members and their families.

    Excellent support of vets and military spouses.

    Cons

    call center work load is extremely heavy.

    the company culture is very structured and professional. Everyone 'fits in'. No one stands out or is loud.

    Dress code is business casual but it is professional business casual. No bare arms. Everyone looks very polished.

    It is very hard to get promotions even though there are a lot of job postings, as all employees are extremely intelligent and very hard workers. Everyone applying for those promotions is a superstar!

    Technology could be improved but the IT support staff is amazing.

    Advice to Management

    more work at home opportunities, help the call center with workload.


  6. Helpful (2)

    "Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in San Antonio, TX
    Current Employee - Program Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    Salary, opportunities for development, education benefits, onsite facilities, cafeteria, parking, gym, transparency, important mission, supporting military employees and spouses, ability to innovate

    Cons

    Continue to allow for development and growth opportunities , continue to develop employees through education , support transparency and empower all levels within the organization

    Advice to Management

    Continue to develop employees


  7. "Best Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Recruiting Coordinator in San Antonio, TX
    Former Contractor - Recruiting Coordinator in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA as a contractor (More than a year)

    Pros

    USAA is a wonderful company to work for. I wish I could have stayed forever. Fabulous office, kind and accomplished coworkers, amazing benefits, and very employee-centric. Their values and culture cannot be replicated.

    Cons

    Has a lot of contractors that should be employees. Management and employees are generally great, but often hesitant to discipline employees who do not pull their weight.

  8. Helpful (2)

    "wonderful company but call center job stinks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking and Insurance Specialist in San Antonio, TX
    Current Employee - Banking and Insurance Specialist in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    benefits, bonuses, cafeteria, time off, resume building

    Cons

    call center work, little room for advancement, company culture can feel too politically charged (USAA has a PAC), lunch and breaks too short

    Advice to Management

    hire more call center employees to help with member queue


  9. Helpful (4)

    "A great place for the right people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time

    Pros

    Terrific benefits, great bonus, lots of work at home opportunties.

    Cons

    Super-structured, very much like being in the military. It's their way or the highway.

    Advice to Management

    From several internal and external sources, it is common knowledge turnover is high. Not much loyalty is being shown when a department is in the process of expanding about 200% and everyone currently in that dept. must reapply for their jobs. Lower the annual bonus and raise the base salaries. This way you won't have amass exodus every February.


  10. Helpful (2)

    "Mid-level Professional Job Class"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in San Antonio, TX
    Former Employee - Analyst in San Antonio, TX
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 10 years)

    Pros

    Co-workers are great, really builds a team and motivates you to come to work and do your best. Benefits are good;

    Cons

    High-Stress Environment. be prepared to work a LOT of overtime and get "challenged" to meet goals. You have to stay in charge of your own future and professional movement and have a great mentor or you'll stay where you entered.

    Advice to Management

    Balance the workload, please! It will reduce turnover and burnout giving more to employer & employee; frequent constructive & creative feedback in addition to yearly reviews.


Showing 770 of 2,005 reviews
Reset Filters