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USAA

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USAA

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USAA Employee Reviews about "benefit"

Updated Aug 15, 2022

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Found 78 of over 5,559 reviews

3.6
62%
Recommend to a Friend
62%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1,064 Ratings

What people are saying about USAA

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Top Review Highlights by Sentiment

Pros
  • "The benefits are great and my manager really encourages using your own initiative and asking questions.(in 1094 reviews)
  • "The pay is good for San Antonio and the cost of living in San Antonio is tremendous.(in 290 reviews)
  • "It values support of the military and allows for a great work life balance.(in 215 reviews)
  • "Great for people who don't like to be busy and make a difference.(in 209 reviews)
  • "Bonuses are a great plus(in 200 reviews)
Cons
  • "Good managers are hard to come by(in 189 reviews)
  • "There was poor management and it made for a hostile environment for some of us.(in 180 reviews)
  • "Poor leadership that doesn't understand the company mission statement.(in 82 reviews)
  • "The only thing I would say is that in this economy the salary is low(in 62 reviews)
  • "Your growth at USAA can be short because of poor upper management(in 54 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of USAA and is not affected by filters.

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Reviews about "benefit"

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  1. 5.0
    Current Employee, more than 3 years

    They're serious about development

    Jan 24, 2021 - Member Solutions Senior Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    EdAssist education benefit - next to no questions asked, very few hoops to jump through. Managers are kind and if you show willingness to do your current job well, they will help you further your career by assigning special projects that grow your exposure.

    Cons

    Call center environment is challenging, and when trying to apply for another position it feels like non-USAA experience doesn't count.

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  2. 2.0
    Former Employee, more than 10 years

    Used To Be Great, Now Not So Much

    Aug 19, 2014 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Paid time off. Campus cafeteria. There are some really good people that work here though they are few and far between. Christmas party is extravagant.

    Cons

    Benefits are being cut gradually every year. They like to perpetuate the idea that they listen to employees but never actually do. Turn around at the executive level is becoming excessive. Public image is far from reality. Sinking ship mentality and outsourcing have many employees fearing for their jobs. Pressure put on those already doing the lion's share of the work instead of reprimanding and correcting the behaviors of those that do not. They will attempt to sway your voting decisions and political views to benefit the company. An underlying 'whites not welcome' mentality is a serious red flag.

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    8 people found this review helpful
  3. 4.0
    Current Employee, more than 5 years

    Growth takes time

    Mar 31, 2022 - Business Advisor I in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    USAA is a great, financially secure company. They are very generous in their benefit offerings. I was able to earn both an undergraduate and graduate degree with no out of pocket costs. The mission lives and breaths in every area of the company.

    Cons

    Growth takes a long time. Higher leadership gets shifted around a lot, even the ineffective leaders. More work from home opportunities should be offered for those in staff level roles. Work/life balance can often be a challenge especially with demanding roles. Ineffective employees are rarely held accountable, the strong employees have to pick up the slack with no recognition or additional compensation.

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  4. 2.0
    Current Employee, less than 1 year

    This is a call center job, not adjuster

    May 21, 2021 - Senior Property Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are some of the industry best!!! Tons of PTO! Benefit package is great!

    Cons

    They dont have a call center to take calls, adjuster have to take FNOL and be logged for 4-5 hours a day, monday all day taking rotary calls. No fully staffed CAT team after 7 yrs of more hurricanes/named storms. CAT team is over-limit on claims capacity, let that sit in. No parameters to get caught up once behind. You always come back to work not done after PTO Adjusters are quitting left and right

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    1 person found this review helpful
  5. 4.0
    Former Employee

    Auto Adjuster

    May 19, 2021 - Auto Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Pay Education Benefit Assistance Great Morale

    Cons

    Overwhelmed with amount of work/limited overtime

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  6. 4.0
    Former Employee, more than 5 years

    Best in Class Company to Work for!

    Jul 8, 2012 - Financial Foundations Senior Specialist in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Incredible full benefit package including up to 8% employer match! Offers $10k/yr for Employee education reimbursement. Very diverse employee community. Non-smoking employer however offers annual assistance to quit smoking. Very pro-healthy and green.

    Cons

    Limited advancement opportunities to management and above without 4yr degree regardless of experience and tenure. Training in areas for Mortgage is lacking.

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  7. 3.0