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USAA

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USAA Employee Reviews about "call center environment"

Updated Nov 30, 2021

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Found 5,963 of over 6K reviews
3.7
63% Recommend to a Friend
USAA CEO Wayne Peacock
62% Approve of CEO

Found 37 of over 6K reviews

3.7
63%
Recommend to a Friend
62%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1,334 Ratings

What people are saying about USAA

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Top Review Highlights by Sentiment

Pros
  • "The benefits are great and my manager really encourages using your own initiative and asking questions.(in 1180 reviews)
  • "The pay is good for San Antonio and the cost of living in San Antonio is tremendous.(in 308 reviews)
  • "It values support of the military and allows for a great work life balance.(in 237 reviews)
  • "Great people and teams(in 221 reviews)
  • "Everything is great culture and resources(in 215 reviews)
Cons
  • "Good managers are hard to come by(in 200 reviews)
  • "There was poor management and it made for a hostile environment for some of us.(in 196 reviews)
  • "Leadership Style senior leadership is poor and does not lead(in 88 reviews)
  • "Your growth at USAA can be short because of poor upper management(in 57 reviews)
  • "The hours are long and hard can not work from home like I originally wanted too would like to see(in 37 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of USAA and is not affected by filters.

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Reviews about "call center environment"

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  1. 4.0
    Current Employee

    Consumer lending

    Apr 7, 2022 - Lending Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work at home, benefits, educational assistance

    Cons

    Little to no movement even when qualified, same people get promotions, turning into a true call center environment

    Be the first to find this review helpful
  2. 5.0
    Former Employee, less than 1 year

    Membership Relationship Specialist 3

    Jan 19, 2017 - Anonymous Employee in Colorado Springs, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great facility! Daycare, gym, cafeteria in building. Great benefits and salary for a call center. Awesome paid training! Management cares about you.

    Cons

    Primarily a call center. Growth opportunities outside of call center environment are limited unless in Texas headquarters.

    Continue reading
    Be the first to find this review helpful
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  4. 4.0
    Former Employee

    Member service rep

    Aug 12, 2015 - Member Service Representative in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits; excellent training program

    Cons

    stressful working environment; call center

    Be the first to find this review helpful
  5. 4.0
    Current Employee, less than 1 year

    Good culture, good pay, great training.

    Mar 13, 2015 - Financial Advisor III in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The training is great and they do set you up to succeed. They really try to promote from within and provide plenty of opportunities to advance or change departments.

    Cons

    Call center environment and very structured schedule. Not much flexibility as far as advising clients and it takes some time to advance.

    Continue reading
    1 person found this review helpful
  6. 5.0
    Former Employee

    Great place to work!

    Feb 17, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture. It’s hard to get in but they make it hard to want to leave.

    Cons

    Call center environment was too stressful for me

    Be the first to find this review helpful
  7. 4.0
    Former Employee, more than 10 years

    For the most part a positive learning experience and a valuable stepping stone on my path

    Dec 14, 2013 - Actuarial Analyst in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Benefits are decent -Campus has lots of amenities like Starbucks and gyms -Current company management (Robles) has a positive attitude and outlook -Pay is good, at least for my profession -They look out for the member, they are not trying to rip people off

    Cons

    -In my department they adhere to a rigid management hierarchy. If you are not in management your opinion may not be heard, even though you are an outstanding contributor -In my department they had unwritten lists of who was slated for advancement and who was to be kept in a holding pattern -They do things in a way somewhat different than other companies. They have simple insurance and investment products centered around a call center advice environment. This is not inherently bad, but you have to learn to do things the 'USAA way'

    Continue reading
    3 people found this review helpful
  8. 3.0
    Current Employee

    Property Claims Adjuster

    Feb 17, 2016 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits; yearly bonus; nap rooms

    Cons

    call center environment; phone call after phone call; short lunches

    2 people found this review helpful
  9. 4.0
    Current Employee, more than 5 years

    Senior Specialist

    Jun 22, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Competitive 401K plan--8% match with annual retirement bonus Annual Bonus-not guaranteed but have yet to not be awarded Holiday Bonus-Extra 2 weeks pay Generous paid time off program with option to buy/sell Prepaid Education Card for tuition This is a fantastic place to start a career. I was able to finish school and advance within the company. The benefits package taken as a whole is exceptional.

    Cons

    Call center environment and constant pressure to provide members with solutions (aka offer additional products). Advancing beyond a member service role is difficult due to the high level of competition. Limited opportunities to advance into other business functions if you are not located in San Antonio HQ or hired externally.

    Continue reading
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  10. 4.0
    Current Employee

    Great Place to Work

    Jun 17, 2016 - Office Administrator in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Benefits, competitive salary, middle management really care about employees

    Cons

    Most jobs are in a call center environment, not many opportunities outside the home office in San Antonio

    2 people found this review helpful
  11. 3.0
    Former Employee, more than 1 year

    Great Benefits, Draining Job

    Oct 12, 2020 - Insurance Specialist in Colorado Springs, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    USAA has amazing benefits including tuition assistance, great healthcare options, flex time and work from home opportunities

    Cons

    This position is in a call center environment and is focused on insurance sales. The members are typically friendly and patient, but it is still a demanding job with high sales expectations. You are on calls non stop, and there are penalties for being unavailable to take calls.

    Continue reading
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