USAA Employee Reviews about "call center environment"

Pros

Work at home, benefits, educational assistance

Cons

Little to no movement even when qualified, same people get promotions, turning into a true call center environment

Pros

Great facility! Daycare, gym, cafeteria in building. Great benefits and salary for a call center. Awesome paid training! Management cares about you.

Cons

Primarily a call center. Growth opportunities outside of call center environment are limited unless in Texas headquarters.

Pros

Great benefits; excellent training program

Cons

stressful working environment; call center

Pros

The training is great and they do set you up to succeed. They really try to promote from within and provide plenty of opportunities to advance or change departments.

Cons

Call center environment and very structured schedule. Not much flexibility as far as advising clients and it takes some time to advance.

Pros

Great culture. It’s hard to get in but they make it hard to want to leave.

Cons

Call center environment was too stressful for me

Pros

-Benefits are decent -Campus has lots of amenities like Starbucks and gyms -Current company management (Robles) has a positive attitude and outlook -Pay is good, at least for my profession -They look out for the member, they are not trying to rip people off

Cons

-In my department they adhere to a rigid management hierarchy. If you are not in management your opinion may not be heard, even though you are an outstanding contributor -In my department they had unwritten lists of who was slated for advancement and who was to be kept in a holding pattern -They do things in a way somewhat different than other companies. They have simple insurance and investment products centered around a call center advice environment. This is not inherently bad, but you have to learn to do things the 'USAA way'

Pros

Benefits; yearly bonus; nap rooms

Cons

call center environment; phone call after phone call; short lunches

Pros

Competitive 401K plan--8% match with annual retirement bonus Annual Bonus-not guaranteed but have yet to not be awarded Holiday Bonus-Extra 2 weeks pay Generous paid time off program with option to buy/sell Prepaid Education Card for tuition This is a fantastic place to start a career. I was able to finish school and advance within the company. The benefits package taken as a whole is exceptional.

Cons

Call center environment and constant pressure to provide members with solutions (aka offer additional products). Advancing beyond a member service role is difficult due to the high level of competition. Limited opportunities to advance into other business functions if you are not located in San Antonio HQ or hired externally.

Pros

Good Benefits, competitive salary, middle management really care about employees

Cons

Most jobs are in a call center environment, not many opportunities outside the home office in San Antonio

Pros

USAA has amazing benefits including tuition assistance, great healthcare options, flex time and work from home opportunities

Cons

This position is in a call center environment and is focused on insurance sales. The members are typically friendly and patient, but it is still a demanding job with high sales expectations. You are on calls non stop, and there are penalties for being unavailable to take calls.