USAA Employee Reviews about "call center environment"
Updated Jan 24, 2021
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"great benefits and management team" (in 627 reviews)
"Amazing Benefits; Amazing coworkers; great work-life balance" (in 226 reviews)
"USAA has many former military ppl" (in 135 reviews)
"Mostly call center environment if you don't want to take calls all day long" (in 110 reviews)
Ratings by Demographics
This rating reflects the overall rating of USAA and is not affected by filters.
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Reviews about "call center environment"
Return to all Reviews- Current Employee, more than 3 years★★★★★
Pros
EdAssist education benefit - next to no questions asked, very few hoops to jump through. Managers are kind and if you show willingness to do your current job well, they will help you further your career by assigning special projects that grow your exposure.
Cons
Call center environment is challenging, and when trying to apply for another position it feels like non-USAA experience doesn't count.
- Former Employee★★★★★
Pros
Amazing culture, people and real estate
Cons
Call center environment, lack of other opportunities.
- Former Employee, more than 5 years★★★★★
Pros
Benefits, promotion opportunities, and co-workers
Cons
Call center environment gets difficult at times.
- Former Employee, more than 1 year★★★★★
Pros
USAA has amazing benefits including tuition assistance, great healthcare options, flex time and work from home opportunities
Cons
This position is in a call center environment and is focused on insurance sales. The members are typically friendly and patient, but it is still a demanding job with high sales expectations. You are on calls non stop, and there are penalties for being unavailable to take calls.
Continue reading - Former Employee, more than 1 year★★★★★
Pros
Good people, benefits, growth opportunities and they pay competitively
Cons
Call center environment can be challenging for some, but I’m sure most people work from home now.
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Very Employee and member focused
Cons
Mostly call center environment if you don't want to take calls all day long.
- Former Employee★★★★★
Pros
- base salary - customer centric
Cons
- call center environment -poor investment solutions
- Former Employee, more than 1 year★★★★★
Pros
Pay is good, benefits, and holidays off
Cons
Micro managers, hard to promote, very little opportunities for growth, a lot of people can’t even get interviews outside of the call center environment. It’s about who you know.
- Current Employee, more than 1 year★★★★★
Pros
Can be very employee friendly, hires a lot of great people.
Cons
Heavy micromanagement, definitely a call center environment. Not a ton of room of movement
- Current Employee, less than 1 year★★★★★
Pros
Benefits, Above Average Pay, Bonuses
Cons
Literally everything else, however, because my position is in a call center environment it's to be expected.
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