USAA Employee Reviews about "call center environment"
Updated Nov 30, 2021
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Found 37 of over 6K reviews
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Top Review Highlights by Sentiment
- "The benefits are great and my manager really encourages using your own initiative and asking questions." (in 1180 reviews)
- "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." (in 308 reviews)
- "The hours are long and hard can not work from home like I originally wanted too would like to see" (in 37 reviews)
Ratings by Demographics
This rating reflects the overall rating of USAA and is not affected by filters.
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Reviews about "call center environment"
Return to all Reviews- Current Employee★★★★★
Pros
Work at home, benefits, educational assistance
Cons
Little to no movement even when qualified, same people get promotions, turning into a true call center environment
- Former Employee, less than 1 year★★★★★
Membership Relationship Specialist 3
Jan 19, 2017 - Anonymous Employee in Colorado Springs, CORecommendCEO ApprovalBusiness OutlookPros
Great facility! Daycare, gym, cafeteria in building. Great benefits and salary for a call center. Awesome paid training! Management cares about you.
Cons
Primarily a call center. Growth opportunities outside of call center environment are limited unless in Texas headquarters.
Continue reading - Former Employee★★★★★
Member service rep
Aug 12, 2015 - Member Service Representative in Tampa, FLRecommendCEO ApprovalBusiness OutlookPros
Great benefits; excellent training program
Cons
stressful working environment; call center
- Current Employee, less than 1 year★★★★★
Good culture, good pay, great training.
Mar 13, 2015 - Financial Advisor III in Phoenix, AZRecommendCEO ApprovalBusiness OutlookPros
The training is great and they do set you up to succeed. They really try to promote from within and provide plenty of opportunities to advance or change departments.
Cons
Call center environment and very structured schedule. Not much flexibility as far as advising clients and it takes some time to advance.
Continue reading - Former Employee★★★★★
Pros
Great culture. It’s hard to get in but they make it hard to want to leave.
Cons
Call center environment was too stressful for me
- Former Employee, more than 10 years★★★★★
For the most part a positive learning experience and a valuable stepping stone on my path
Dec 14, 2013 - Actuarial Analyst in San Antonio, TXRecommendCEO ApprovalBusiness OutlookPros
-Benefits are decent -Campus has lots of amenities like Starbucks and gyms -Current company management (Robles) has a positive attitude and outlook -Pay is good, at least for my profession -They look out for the member, they are not trying to rip people off
Cons
-In my department they adhere to a rigid management hierarchy. If you are not in management your opinion may not be heard, even though you are an outstanding contributor -In my department they had unwritten lists of who was slated for advancement and who was to be kept in a holding pattern -They do things in a way somewhat different than other companies. They have simple insurance and investment products centered around a call center advice environment. This is not inherently bad, but you have to learn to do things the 'USAA way'
Continue reading - Current Employee★★★★★
Pros
Benefits; yearly bonus; nap rooms
Cons
call center environment; phone call after phone call; short lunches
- Current Employee, more than 5 years★★★★★
Pros
Competitive 401K plan--8% match with annual retirement bonus Annual Bonus-not guaranteed but have yet to not be awarded Holiday Bonus-Extra 2 weeks pay Generous paid time off program with option to buy/sell Prepaid Education Card for tuition This is a fantastic place to start a career. I was able to finish school and advance within the company. The benefits package taken as a whole is exceptional.
Cons
Call center environment and constant pressure to provide members with solutions (aka offer additional products). Advancing beyond a member service role is difficult due to the high level of competition. Limited opportunities to advance into other business functions if you are not located in San Antonio HQ or hired externally.
Continue reading - Current Employee★★★★★
Great Place to Work
Jun 17, 2016 - Office Administrator in Los Angeles, CARecommendCEO ApprovalBusiness OutlookPros
Good Benefits, competitive salary, middle management really care about employees
Cons
Most jobs are in a call center environment, not many opportunities outside the home office in San Antonio
- Former Employee, more than 1 year★★★★★
Great Benefits, Draining Job
Oct 12, 2020 - Insurance Specialist in Colorado Springs, CORecommendCEO ApprovalBusiness OutlookPros
USAA has amazing benefits including tuition assistance, great healthcare options, flex time and work from home opportunities
Cons
This position is in a call center environment and is focused on insurance sales. The members are typically friendly and patient, but it is still a demanding job with high sales expectations. You are on calls non stop, and there are penalties for being unavailable to take calls.
Continue reading
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