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USAA Employee Reviews about "great benefits"
Updated Nov 29, 2023
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Found 6,302 of over 7K reviews
50% Recommend to a Friend
44% Approve of CEO
Found 1,445 of over 7K reviews
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Wayne Peacock
1,695 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" (in 1298 reviews)
- "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." (in 369 reviews)
Cons
- "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." (in 120 reviews)
- "Relationship culture means heavy favoritism (promotions are often based on how much management likes you vs work performance)" (in 30 reviews)
Ratings by Demographics
This rating reflects the overall rating of USAA and is not affected by filters.
Reviews about "great benefits"
Return to all Reviews- 4.0Nov 8, 2021Financial Crimes InvestigatorFormer Employee, more than 1 yearSan Antonio, TX
Pros
The benefits are amazing and the amenities on campus are great
Cons
Work load was immense and required numerous overtime to stay on task. Lack of managerial knowledge of complex tasks required. If you like being a robot, this is the department for you.
- 3.0Feb 27, 2023Senior Bank Business ConsultantFormer Employee, more than 3 yearsSan Antonio, TX
Pros
USAA is a great company that truly believes in servicing members of the military, members first. USAA had great benefits when I started in 2019 but slowly started to change to not so good above competitors. It’s overall a good place to work overall.
Cons
It’s cliquish, San Antonians get preferential treatment so if you’re an outsider, it’s not easy to maneuver and be productive.
- 5.0Feb 17, 2020Anonymous EmployeeCurrent Employee
Pros
All the benefits make everything pretty great and the diversity is second to none I know I have life long friends now
Cons
None so far but there’s gonna be some with every job
- 5.0Aug 19, 2016Anonymous EmployeeCurrent Employee
Pros
The benefits are amazing and it feel great to be treated fairly
Cons
Career Development could become more of a priority
1 - 3.0Aug 3, 2014Financial Foundations Senior SpecialistCurrent Employee, more than 5 yearsSan Antonio, TX
Pros
GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance
Cons
It's a call center. You must adhere to a strict schedule so limited time to network or make friends and no chance at getting promoted to the area you want to grow with company. Strict means two 20 min breaks and a 35 min lunch for 8-10 hour shift. The rest of the time it's back to back phone calls to barely drink water.
7 - 5.0Jun 25, 2021Data Engineer InternCurrent Employee, less than 1 yearPhoenix, AZ
Pros
Great benefits including 2 for 1 match on 401k up to 4% (8% match). Serving the military and their family.
Cons
Very large company (could be a pro).
- 5.0Nov 23, 2022Claims SupervisorFormer Employee
Pros
Great company culture and benefits with a mission that makes you feel like you are doing something very important.
Cons
I do not see any cons
- 1.0Feb 13, 2019Inside Auto Claims RepresentativeFormer Employee, less than 1 yearSan Antonio, TX
Pros
Great benefits for employees but you have to work here for a year or more to receive them.
Cons
Managers dont listen and will not help you at all. People are not treated equally expecially if your a military veteran like myself, the civilians dont know how to handle you. Then you'll be an outcast and you will be targeted like myself.
10 - 5.0Aug 31, 2020NMACurrent Employee, less than 1 year
Pros
Great benefits and not super stressful
Cons
No Commission/ performance base pay
- 5.0Nov 19, 2016Software Developer & Integrator IIICurrent Employee, less than 1 yearPlano, TX
Pros
Starting out as a new college hire, this is a great place to work. They start by introducing you to the company and its mission and values (which the company truly does follow). After that they put you through a training program that teaches the USAA development environment. I was afraid this was going to be just a 'here's how to program class', but instead it was a really useful opportunity where I became friends with other new hires, learned how to use the development environment, and got to work on real work from teams in a learning environment. USAA also has a program called Nexus for new college hires where you hang out and network with other college hires (You can be a member of this for three years after joining). Along with this, USAA has a program called Aspire which is about helping women in tech. As a female in tech this is a really great place to work. My team has almost an equal number of women as men. The benefits are great and my manager really encourages using your own initiative and asking questions. All of the management is super friendly, and I can go to anyone in the office and talk to them. I really love working here, and I love how much this company truly focuses on serving the members.
Cons
My pay isn't as good as if I worked at google, but it is adequate for a single person living in this area. I might have given up a higher salary, but I feel great every day because I know what I am doing is helping make our member's lives better and easier.
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