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USAA

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USAA

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USAA Employee Reviews about "great benefits"

Updated Dec 4, 2021

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Found 1,192 of over 5,393 reviews

3.7
63%
Recommend to a Friend
68%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1,057 Ratings

What people are saying about USAA

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Top Review Highlights by Sentiment

Pros
  • "GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance(in 1080 reviews)
  • "The pay is good for San Antonio and the cost of living in San Antonio is tremendous.(in 286 reviews)
  • "Holiday and Annual Bonuses for employees(in 213 reviews)
  • "Great for people who don't like to be busy and make a difference.(in 210 reviews)
  • "It values support of the military and allows for a great work life balance.(in 209 reviews)
Cons
  • "Good managers are hard to come by(in 177 reviews)
  • "There was poor management and it made for a hostile environment for some of us.(in 175 reviews)
  • "Poor leadership that doesn't understand the company mission statement.(in 81 reviews)
  • "Your growth at USAA can be short because of poor upper management(in 56 reviews)
  • "Long hours and complaint calls(in 34 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of USAA and is not affected by filters.

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Reviews about "great benefits"

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  1. 4.0
    Former Employee, more than 1 year

    Great company; hard department

    Nov 8, 2021 - Financial Crimes Investigator in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits are amazing and the amenities on campus are great

    Cons

    Work load was immense and required numerous overtime to stay on task. Lack of managerial knowledge of complex tasks required. If you like being a robot, this is the department for you.

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    Be the first to find this review helpful
  2. 2.0
    Current Employee, more than 3 years

    Employer who doesn't care about their front line employees.

    Jan 28, 2014 - Auto Adjuster III in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great 401k and healthcare benefits. Education program is fantastic. PTO given is better than the majority of companies

    Cons

    Salary far lower than competitors. They pay for your education, then will not allow you to apply for positions that would benefit from your degree.

    2 people found this review helpful
  3. 5.0
    Current Employee

    Worth while working here

    Feb 17, 2020 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    All the benefits make everything pretty great and the diversity is second to none I know I have life long friends now

    Cons

    None so far but there’s gonna be some with every job

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  4. 3.0
    Current Employee, more than 1 year

    Stalked

    Feb 1, 2019 - Property Claims Adjuster in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and positive at beginning

    Cons

    Constant monitoring always watching always in your phone cocvo and files and even IM thinkthe movie Circle

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    1 person found this review helpful
  5. 5.0
    Current Employee

    Best Company I've Worked For

    Aug 19, 2016 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits are amazing and it feel great to be treated fairly

    Cons

    Career Development could become more of a priority

    1 person found this review helpful
  6. 3.0
    Current Employee, more than 5 years

    IT'S A CALL CENTER.

    Aug 3, 2014 - Financial Foundations Senior Specialist in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance

    Cons

    It's a call center. You must adhere to a strict schedule so limited time to network or make friends and no chance at getting promoted to the area you want to grow with company. Strict means two 20 min breaks and a 35 min lunch for 8-10 hour shift. The rest of the time it's back to back phone calls to barely drink water.

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    7 people found this review helpful
  7. 5.0
    Current Employee, less than 1 year

    Great company with an outstanding culture and benefits.

    Jun 25, 2021 - Data Engineer Intern in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits including 2 for 1 match on 401k up to 4% (8% match). Serving the military and their family.

    Cons

    Very large company (could be a pro).

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  8. 1.0
    Former Employee, less than 1 year

    Worst Experience in my life! If your not a lazy idiot dont work here!

    Feb 13, 2019 - Inside Auto Claims Representative in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits for employees but you have to work here for a year or more to receive them.

    Cons

    Managers dont listen and will not help you at all. People are not treated equally expecially if your a military veteran like myself, the civilians dont know how to handle you. Then you'll be an outcast and you will be targeted like myself.

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    10 people found this review helpful
  9. 5.0