Found 1,445 of over 7K reviews
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What people are saying about USAA
The Work-Life Bowl
4 months ago
Did anyone feel after that meeting that the CEO didn’t really address the forced RTO issue properly, as a new hire it’s discouraging to see how they treated the people who did put in all those years to Usaa tk force them to RTO when they where always remote . What do we have to look foreword to if that’s what can happen to people who have been here before Covid . The attitude of to bad so sad give your all to USAA and but then that’s how you treat the people with seniority is very apparent.USAA
5 months ago
USAA in the Tampa, FL area currently is hiring entry level adjusters and they always tend to look at referrals over regular applicants. If you would like a referral for that position or any other positions that they might be offering that you are interested in? Feel free to comment or message me and I can help out in any way possible.
The Work-Life Bowl
6 months ago
I am starting a new job with USAA soon. I live outside of Tampa where there are two offices. Once is 10 miles away and the other is 30. With traffic, the one that is further away could be up to an hour and a half commute. I just quit a job in that area 6 months ago, largely due to the commute. I was told I have to be open to both locations by the recruiter, and I need the job, so I am. Cont’d in comments
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" (in 1298 reviews)
- "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." (in 369 reviews)
- "It values support of the military and allows for a great work life balance." (in 270 reviews)
- "Great people and teams" (in 260 reviews)
- "Bonuses are a great plus" (in 229 reviews)
- "There was poor management and it made for a hostile environment for some of us." (in 222 reviews)
- "Good managers are hard to come by" (in 219 reviews)
- "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." (in 120 reviews)
- "Lack of upper management following through on promises and changes." (in 68 reviews)
- "Relationship culture means heavy favoritism (promotions are often based on how much management likes you vs work performance)" (in 30 reviews)
Ratings by Demographics
This rating reflects the overall rating of USAA and is not affected by filters.
Reviews about "great benefits"Return to all Reviews
- 4.0Nov 8, 2021Financial Crimes InvestigatorFormer Employee, more than 1 yearSan Antonio, TX
The benefits are amazing and the amenities on campus are great
Work load was immense and required numerous overtime to stay on task. Lack of managerial knowledge of complex tasks required. If you like being a robot, this is the department for you.
- 3.0Feb 27, 2023Senior Bank Business ConsultantFormer Employee, more than 3 yearsSan Antonio, TX
USAA is a great company that truly believes in servicing members of the military, members first. USAA had great benefits when I started in 2019 but slowly started to change to not so good above competitors. It’s overall a good place to work overall.
It’s cliquish, San Antonians get preferential treatment so if you’re an outsider, it’s not easy to maneuver and be productive.
- 5.0Feb 17, 2020Anonymous EmployeeCurrent Employee
All the benefits make everything pretty great and the diversity is second to none I know I have life long friends now
None so far but there’s gonna be some with every job
- 3.0Aug 3, 2014Financial Foundations Senior SpecialistCurrent Employee, more than 5 yearsSan Antonio, TX
GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance
It's a call center. You must adhere to a strict schedule so limited time to network or make friends and no chance at getting promoted to the area you want to grow with company. Strict means two 20 min breaks and a 35 min lunch for 8-10 hour shift. The rest of the time it's back to back phone calls to barely drink water.7
- 5.0Jun 25, 2021Data Engineer InternCurrent Employee, less than 1 yearPhoenix, AZ
Great benefits including 2 for 1 match on 401k up to 4% (8% match). Serving the military and their family.
Very large company (could be a pro).
- 5.0Nov 23, 2022Claims SupervisorFormer Employee
Great company culture and benefits with a mission that makes you feel like you are doing something very important.
I do not see any cons
- 1.0Feb 13, 2019Inside Auto Claims RepresentativeFormer Employee, less than 1 yearSan Antonio, TX
Great benefits for employees but you have to work here for a year or more to receive them.
Managers dont listen and will not help you at all. People are not treated equally expecially if your a military veteran like myself, the civilians dont know how to handle you. Then you'll be an outcast and you will be targeted like myself.10
- 5.0Nov 19, 2016Software Developer & Integrator IIICurrent Employee, less than 1 yearPlano, TX
Starting out as a new college hire, this is a great place to work. They start by introducing you to the company and its mission and values (which the company truly does follow). After that they put you through a training program that teaches the USAA development environment. I was afraid this was going to be just a 'here's how to program class', but instead it was a really useful opportunity where I became friends with other new hires, learned how to use the development environment, and got to work on real work from teams in a learning environment. USAA also has a program called Nexus for new college hires where you hang out and network with other college hires (You can be a member of this for three years after joining). Along with this, USAA has a program called Aspire which is about helping women in tech. As a female in tech this is a really great place to work. My team has almost an equal number of women as men. The benefits are great and my manager really encourages using your own initiative and asking questions. All of the management is super friendly, and I can go to anyone in the office and talk to them. I really love working here, and I love how much this company truly focuses on serving the members.
My pay isn't as good as if I worked at google, but it is adequate for a single person living in this area. I might have given up a higher salary, but I feel great every day because I know what I am doing is helping make our member's lives better and easier.1