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USAA

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USAA

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USAA Employee Reviews about "manager"

Updated Aug 7, 2022

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Found 5,089 of over 6K reviews
3.6
63% Recommend to a Friend
USAA CEO Wayne Peacock
68% Approve of CEO

Found 210 of over 6K reviews

3.6
63%
Recommend to a Friend
68%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1,010 Ratings

What people are saying about USAA

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Top Review Highlights by Sentiment

Pros
  • "The benefits are great and my manager really encourages using your own initiative and asking questions.(in 1102 reviews)
  • "The pay is good for San Antonio and the cost of living in San Antonio is tremendous.(in 281 reviews)
  • "It values support of the military and allows for a great work life balance.(in 218 reviews)
  • "Annual bonus (but it'd be nice to get that disbursed divided by your pay checks)(in 215 reviews)
  • "Great people and teams(in 203 reviews)
Cons
  • "Good managers are hard to come by(in 181 reviews)
  • "There was poor management and it made for a hostile environment for some of us.(in 178 reviews)
  • "Poor leadership that doesn't understand the company mission statement.(in 85 reviews)
  • "The only thing I would say is that in this economy the salary is low(in 68 reviews)
  • "Your growth at USAA can be short because of poor upper management(in 54 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of USAA and is not affected by filters.

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Reviews about "manager"

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  1. 5.0
    Current Employee, more than 3 years

    Terrific Company

    Aug 7, 2022 - Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture, mission, member focus & innovation.

    Cons

    Grew too fast and trying to catch up with staffing and processes.

    Continue reading
    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 1 year

    Great place to start

    Aug 1, 2022 - Data Engineer III in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours, kind employees. Never had a problem asking others for help when needed

    Cons

    People keep quitting, making it difficult to maintain morale. New leadership has made it clear they will do nothing to keep talent. They claim the best they can do is ensure we are working on meaningful work. That’s great until I take on the role of 3 devs because they all quit.

    Continue reading
    2 people found this review helpful
  3. 4.0
    Current Employee, more than 1 year

    Not a bad company to work for

    Aug 6, 2022 - Insurance Professional in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - benefits - pto - pay - management - culture

    Cons

    - stressful - very fast paced - little to no break between calls

    Be the first to find this review helpful
  4. 4.0
    Current Employee, more than 1 year

    Pros and Cons

    Aug 6, 2022 - Associate Claims Adjuster in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good growth, great workplace, good benefites

    Cons

    Really poor training, expected to perform like a robot

    Continue reading
    Be the first to find this review helpful
  5. 5.0
    Former Employee, more than 8 years

    Excellent

    Aug 4, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, Culture, Career opp, Facilities

    Cons

    Remote opp not available at that time

    Be the first to find this review helpful
  6. 5.0
    Former Employee

    Enjoyed time with organization

    Jul 31, 2022 - Senior Insurance Professional 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I really believed in the organizations mission. We mainly focused on doing right by the customers and meeting their financial needs. Weekly 1:1's (30 minutes) with managers to assist with support and development. Weekly team meetings to address changes to role and job responsibilities, recognition, and round table discussions.

    Cons

    It can be difficult to promote out of front line roles as there are no clearly defined career paths and limited time time for development off of the phones. Job requisitions are constantly changing minimum and preferred requirements so it can be difficult to know exactly how to prepare to promote off of the frontline. Also, there is a bit too much office politics, at least in the Phoenix office.

    1 person found this review helpful
  7. 4.0
    Current Employee

    Review

    Aug 4, 2022 - Auto Adjuster III in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Profit share Culture 401k Benefits Coworkers

    Cons

    Irate customers Micro Management Few Coaching

    Be the first to find this review helpful
  8. 5.0
    Current Employee

    Great Company

    Aug 3, 2022 - Financial Analyst II in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company offers many benefits.

    Cons

    I have not noticed anything too bad.

    Be the first to find this review helpful
  9. 5.0
    Former Employee

    Good company

    Aug 3, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits good pay fun

    Cons

    Culture has some issues. Felt like a popularity contest was actually told I didn’t get a promotion because I was not popular enough

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  10. 4.0
    Current Employee, more than 1 year

    Good company

    Aug 3, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decently competitive pay Good benefits

    Cons

    phone jobs are phone jobs

    Be the first to find this review helpful
Viewing 1 - 10 of 210 Reviews
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