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USAA

Engaged Employer

USAA

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USAA Employee Reviews about "people"

Updated Aug 11, 2022

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Found 5,089 of over 6K reviews
3.6
63% Recommend to a Friend
USAA CEO Wayne Peacock
62% Approve of CEO

Found 647 of over 6K reviews

3.6
63%
Recommend to a Friend
62%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1,054 Ratings

What people are saying about USAA

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Top Review Highlights by Sentiment

Pros
  • "The benefits are great and my manager really encourages using your own initiative and asking questions.(in 1130 reviews)
  • "The pay is good for San Antonio and the cost of living in San Antonio is tremendous.(in 282 reviews)
  • "Great for people who don't like to be busy and make a difference.(in 214 reviews)
  • "It values support of the military and allows for a great work life balance.(in 205 reviews)
  • "Holiday and Annual Bonuses for employees(in 202 reviews)
Cons
  • "Good managers are hard to come by(in 185 reviews)
  • "There was poor management and it made for a hostile environment for some of us.(in 176 reviews)
  • "Poor leadership that doesn't understand the company mission statement.(in 78 reviews)
  • "Good luck getting the time off that you need…you literally have to request your time off a year in advance.(in 69 reviews)
  • "The only thing I would say is that in this economy the salary is low(in 60 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of USAA and is not affected by filters.

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Reviews about "people"

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  1. 5.0
    Current Employee

    Great Company

    Aug 9, 2022 - Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Culture, Work, Challenges, Benefits, and People.

    Cons

    - Pay - Advancement - Bonuses - Placeholder - Placeholder

    Continue reading
    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 1 year

    Once you are in, you are in

    Aug 11, 2022 - Member Debt Solutions in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I have enjoyed a flexible remote working schedule that management respects and does not ask us to work unreasonable hours. The occasional (time and a half) overtime aside, I can count on clocking out each day at a fixed time. It took awhile to make it onto the USAA team officially from my former contractor role, but once I made it as an official hire, I have seen that the company really values keeping you onboard.

    Cons

    From my experience, the company is very strict on following rigid guidelines regarding raises and promotions. You must hit certain chronological metrics to even be considered for a review of a raise or promotion without exception (believe me I tried!)

    Be the first to find this review helpful
  3. 4.0
    Former Employee

    Great company

    Aug 11, 2022 - Sales/Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits Diverse Inclusive Time management Training

    Cons

    Pay Some leadership No incentives PTO benefits Call volume

    Be the first to find this review helpful
  4. 4.0
    Current Employee, less than 1 year

    chief of staff role

    Aug 10, 2022 - Executive Operational Planning Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    not leading people directly but as an individual contributor you can directly see how your products enhance understanding

    Cons

    a lot of organizational change at this company

    Be the first to find this review helpful
  5. 4.0
    Current Employee, more than 1 year

    Program Manager

    Aug 10, 2022 - Senior Program Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good work and life balance

    Cons

    Compensation levels could be structured differently

    Be the first to find this review helpful
  6. 5.0
    Former Employee, less than 1 year

    Great job

    Aug 8, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for and very professional.

    Cons

    Life and work balance can be hard.

    Be the first to find this review helpful
  7. 4.0
    Current Employee

    Good Reputation

    Aug 8, 2022 - Claims Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    IT Development in all areas of the company

    Cons

    Tremendous lack of sufficient employees to handle the volume of calls/work/claims.

    Be the first to find this review helpful
  8. 5.0
    Current Employee, more than 3 years

    Terrific Company

    Aug 7, 2022 - Manager in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture, mission, member focus & innovation.

    Cons

    Grew too fast and trying to catch up with staffing and processes.

    Continue reading
    Be the first to find this review helpful
  9. 4.0
    Current Employee, more than 1 year

    Great place to start

    Aug 1, 2022 - Data Engineer III in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours, kind employees. Never had a problem asking others for help when needed

    Cons

    People keep quitting, making it difficult to maintain morale. New leadership has made it clear they will do nothing to keep talent. They claim the best they can do is ensure we are working on meaningful work. That’s great until I take on the role of 3 devs because they all quit.

    Continue reading
    2 people found this review helpful
  10. 4.0
    Current Employee, more than 1 year

    Not a bad company to work for

    Aug 6, 2022 - Insurance Professional in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - benefits - pto - pay - management - culture

    Cons

    - stressful - very fast paced - little to no break between calls

    Be the first to find this review helpful
Viewing 1 - 10 of 647 Reviews
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