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USAA

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USAA

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USAA Employee Reviews about "time"

Updated Oct 3, 2022

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Found 553 of over 5,717 reviews

3.6
62%
Recommend to a Friend
61%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
1,117 Ratings

What people are saying about USAA

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Top Review Highlights by Sentiment

Pros
  • "GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance(in 1149 reviews)
  • "The pay is good for San Antonio and the cost of living in San Antonio is tremendous.(in 289 reviews)
  • "Great for people who don't like to be busy and make a difference.(in 217 reviews)
  • "It values support of the military and allows for a great work life balance.(in 216 reviews)
  • "Everything is great culture and resources(in 206 reviews)
Cons
  • "Good managers are hard to come by(in 187 reviews)
  • "There was poor management and it made for a hostile environment for some of us.(in 184 reviews)
  • "Poor leadership that doesn't understand the company mission statement.(in 86 reviews)
  • "The only thing I would say is that in this economy the salary is low(in 64 reviews)
  • "Your growth at USAA can be short because of poor upper management(in 56 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of USAA and is not affected by filters.

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Reviews about "time"

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  1. 3.0
    Former Employee, more than 10 years

    Claims Service Adjuster

    Dec 8, 2018 - Claims Service Adjuster in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Salary and benefits compensable with other companies

    Cons

    Micro managed; extreme workload; alot of time spent critiquing calls; little regard for family needs; Human Resource and Benefits are outsourced and not trained;

    Continue reading
    3 people found this review helpful
  2. 2.0
    Current Employee

    Manager

    Jun 27, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and compensation. I love supporting military families. Career opportunities are great if you can live with the time you have to give to the job.

    Cons

    Upper management says they want a work life balance but more often than not, there is very little balance. I work a lot, mostly due to travel, which I was initially assured would be very limited. Traveling 40-50 percent of the time is hard when you have a family and you're a single parent.

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    4 people found this review helpful
  3. 4.0
    Current Employee

    Great pay, Stodgy workplace, Old School hierarchy

    Aug 28, 2008 - Marketing Manager in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great compensation and benefits. You get to work for a great mission and be a part of a team. Very nice campus.

    Cons

    Somewhat of a cutthroat environment. Old military culture leaves room for the 'I've earned my stripes' it's time to be promoted. A lot of pseudo managers that look or play the part without much substance. There is no strategic direction put into action. Everyday is a ratrace to give management a product or the world will end.

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    1 person found this review helpful
  4. 3.0
    Former Employee, more than 8 years

    USAA is a great name, but know what you are getting into.

    Dec 7, 2021 - Insurance Professional 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I was lucky enough to have great managers during my time at USAA. I know others that were not so lucky. If you can deal with back to back calls, all day, everyday, USAA offers job security.

    Cons

    You can find another job that pays better and doesn’t work you like a dog. Trust me. Although managers are just doing their job, you will be micromanaged to the point that you question why you are putting yourself through it each day. It IS a sales job, but you will NOT be paid any commission. You will review your sales metrics every week, at least. And will review team stats on a weekly basis as well. On top of being required to sell, sell, sell, you have a laundry list of compliance requirements that will be held over your head on each and every call. It makes it hard to have a convo with the members when you literally to check like 20 boxes when all they want to do is add a car to their policy. It’s also a bummer that they REQUIRE that you have a bachelors degree for what other companies would consider an entry level job. Having a degree does NOT make you a better candidate. Lack of training for the amount of different call types. You never master any of the call types you get because they got rid of specialized departments and dumped it all in the general queue. Good luck getting the time off that you need…you literally have to request your time off a year in advance.

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  5. 5.0
    Former Employee, more than 5 years

    Great Employer

    Nov 3, 2015 - Auto Claims Adjuster in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    USAA had amazing benefits, including on-site amenities and resources. From multiple gyms to the clinic to the nursing rooms to quiet rest areas, USAA offered employees valuable opportunities to save time and money. The company is very supportive of employee wellness as well.

    Cons

    Many positions are call-center jobs, which are very high-stress, fast-paced, and demanding. Turnover was high and managers often did not have the time or tools to properly assist stressed employees. Mental health issues were common.

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    1 person found this review helpful
  6. 5.0
    Current Employee, more than 1 year

    #17 on 2014 Fortune Top 100 Companies to Work For

    Feb 23, 2014 - Financial Foundations Specialist in Tampa, FL
    Recommend