USAA Employee Reviews about "usaa"
50% would recommend to a friend
(518 total reviews)
44% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The benefits are great and my manager really encourages using your own initiative and asking questions." (in 1311 reviews)
- "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." (in 359 reviews)
- "Great for people who don't like to be busy and make a difference." (in 266 reviews)
- "It values support of the military and allows for a great work life balance." (in 256 reviews)
- "Everything is great culture and resources" (in 230 reviews)
- "There was poor management and it made for a hostile environment for some of us." (in 225 reviews)
- "Good managers are hard to come by" (in 212 reviews)
- "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." (in 121 reviews)
- "Lack of upper management following through on promises and changes." (in 65 reviews)
- "The hours are long and hard can not work from home like I originally wanted too would like to see" (in 41 reviews)
Ratings by Demographics
This rating reflects the overall rating of USAA and is not affected by filters.
Found 518 of over 7K reviews
Updated Dec 4, 2023
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Reviews about "usaa"Return to all Reviews
- 4.0Apr 10, 2021Member Service Representative I (MSR I)Current Employee, less than 1 year
High level of investment in training at the outset and a lot of support from trainers and managers . Also USAA seem to be committed to a culture of diversity including one aspect that is often overlooked age!
Significant amount of information needs to be remembered on each call and you can loose confidence when you fail to do everything that is required. Also in the guise of sharing best practice some colleagues are compelled to announce their daily accomplishments telling the rest of us how easy it is for them.
- 4.0Apr 28, 2015Software DeveloperCurrent Employee, more than 3 years
Rock solid company with fantastic benefits. 8% percent retirement matching is hard to beat. Flexible schedules and a good work-life balance. Company performance is based on member/customer satisfaction more than dollars earned.
A lot of red tape will get in the way of your daily job. USAA is a very conservative company and the pace is slow when working with new technologies. There is now a strict 2 year minimum between promotions.3
- 5.0Feb 12, 2015Anonymous EmployeeCurrent Employee, less than 1 year
I just recently joined USAA and it is top notch. Great benefits, great culture, and above all great mission. USAA is doing it right the way and they really care about their members and employees. Innovation runs rampant and there is plenty of exciting work. The leadership of this company is to be commended.
No cons, it's a great place to work....
- 2.0Aug 30, 2018Real Estate Processor IIFormer Employee, more than 1 yearAddison, TX
Bonus structure, easy to get a job in a field you haven't worked in before.
I will say this, I am grateful to USAA, USAA gave me a career in the real estate field in which I had no experience and as a veteran this was very helpful. The problem I had with USAA was that they tried to be too much like the military, the military works the way it does because it is the military, it does not translate well over to the civilian well and it always bothered me because they chose the worst parts of military to integrate, for example putting people in leadership positions because the check all the right boxes instead of assessing if they are actually leadership positions, micromanaging and favoritism. After getting away from USAA and seeing how real estate is done at other lenders USAA's process is outdated and unecessary. The fact that you had to adhere to scripts when on the phonecalls with members is ridiculous, you can't talk to everybody the same way and you should have freedom to speak how you need too. Also, I think this is across the board with most departments but the pay is way under industry standard, they use the excuse of the bonus making up for that but it's still not okay, they have the money to pay people industry standard and still give out the bonuses. Also, as a veteran myself I will say that USAA goes overboard with the military appreciation and recognition and it tends to alienate people who haven't served and as military member myself it got a little exhausting to see and hear everyday. Judging by the reviews things have only gotten worse since I left 3 years ago. If you are a prospective job seeker USAA is a good place to get into the industry you want to be in especially if you have limited experience, my advice would be to learn as much as you can, get the experience on paper and move to another company, USAA's name recognition will help you get another job.14
- 2.0Feb 18, 2023Insurance AgentCurrent Employee, more than 8 yearsSan Antonio, TX
Christmas Bonus Annual Bonus Time off
If you have a bad manager, your experience working there will be terrible. There is no in between at usaa it’s either a great manager and experience or a horrible one
- 4.0Sep 15, 2023AnalystCurrent Employee, more than 1 yearCharlotte, NC
Flexibility in work schedule; mission of serving military and their members. Christmas bonus is awesome and probably one of the best talent aquisition tools USAA leverages. Great PTO package and benefits.
Communication from the top; bait and switch tactics to hire tons of people during tough times on the bank, inevitably leading to future layoffs. Lack of career growth and promotions, although most companies are like this given the economy created by the current White House. They'll also force DE&I on you on a regular basis, and the DE&I initiatives sometimes appear to be more important than things that actually make USAA money, and often to seem more important than the nobitity of the USAA mission alone. Be warned, with the new Return to office mandates have everyone in a bunch. You're willing to go into the office or you are not. The rest is just noise.
- 1.0Jan 12, 2023Account ManagerCurrent Employee, more than 10 years
Better pay than through USAA (but wayyyy over worked) Florida Property is the worst!
Florida property is HORRIBLE. Managers, are WORTHLESS and evil. They will do everything to make your life miserable. Plus for the workload, the pay is ridiculously low.1
- 3.0Feb 2, 2016Auto Adjuster IIICurrent Employee, more than 1 yearSan Antonio, TX
Benefits (8% matching 401k, great medical coverage), Free Gym, Tuition Assistance, Discount off healthy food in cafeteria, Free meals during the holidays (if you're able to get off the phone to go enjoy)
For my past 2 years in the claims department, the workload has been overwhelming. Several veterans have received jobs here, only to then be taken off claims due to PTSD they say is retriggered from working at USAA & many I have known have quit due to the stress. USAA does not care about stressed employees and every employee in claims does the work of at least 2 people. You take a call and while you are trying to finish the work of that one call, you get another call and then are trying to finish 2 claims, then get another call & the cycle goes on and on. Property adjusters are supposed to get time to write up estimates upwards of $10k but it doesnt happen so while we are talking to other about their stolen vehicle we are simultaneously trying to pay another person for thei 130 stolen items over $10k. It is micromanaged and makes you scared to even get up to go to the bathroom. Political. You can have a Masters and be stuck getting paid $36k/year. Hard to move up.3
- 3.0Feb 21, 2022Claims AdjusterCurrent Employee, more than 3 yearsColorado Springs, CO
The benefits are still pretty good
The work load is not sustainable. USAA used to promote a work life balance but the past 15 months has been all work and no balance. You have to work overtime to get your adjuster work sone because you just take incoming calls all day long.. When they changed job descriptions they provided no training and changed everyone to a call center rep. Bonuses are the lowest ever, and the coaching and managment support is not available.6
- 1.0Nov 18, 2019AttorneyCurrent Employee, more than 3 yearsSan Antonio, TX
The company has a great mission and there are some great employees scattered throughout the building. The benefits are also good compared to most companies.
Lots of Cons: 1. Below Market Pay. USAA pays well below the market for most positions and gives very few and minimal raises. They will tell you the bonus is high but it has gone down over the past 5 years and now is no longer competitive with other companies. 2. Horrible Company Culture. The CEO and other top executives have fostered a nasty, political, backstabbing environment. They have also completely forgotten the Mission is the company and made decisions that do not look to their best interests. 3. Worst CEO and Senior Executives in a Fortune 100 Company. Stuart Parker might be the worst CEO to ever lead a Fortune 100 company. His decisions are not well thought out, do not have the best interests of the members in mind, self-centered, and are driving the company out of business. USAA P&C and Bank haven’t been profitable in years. 4. Dysfunctional Legal Department. The executives in the Legal Department are extremely poor managers and narcissistic. They also hire way too many attorneys from the Financial Regulators - every good attorney knows that good/smart attorneys don’t work for the regulators. 5, Good Employees are leaving in droves. Because I’d the above most of the good/talented employees are leaving the company. What are remaining are the dumb, lazy, and narcissistic left overs.14