USAA Employee Reviews about "work life balance"

Cons

Overachievers overcomplicating simple tasks and micromanaging. The company offers a pension that has a APY of 3%. Thats a little more than a bank account. Go chase after 15% yields on your own. 3% is not a benefit to tout. Avoid the CFO office that has about 1200-1500 people approx. Its a cluster everywhere and for the folks that don't have a dumpster fire, they hide the fact they don't so as to not have work piled on them.

Cons

You don’t have a second to breathe back to back nonstop phone calls, you don’t have time to return phone calls, so many voicemails they decided to do away with VM. Code Red 3 days a week where you are told no outbound phone calls because so many people waiting on the phone. People screaming at you all day long. Then management constantly on you to adhere to unrealistic metrics. Excellent employees are quitting in masses because it is so stressful. They push you to work overtime every day and a lot of Saturdays. No work life balance if you have a family say goodbye you won’t be seeing them anymore...worst job I have ever had in my life.

Cons

Oh boy 1. All you hear is how much their members loves them and how member/client centric they are. All load of crap. 2. Way below average investment selection. The planning software is a joke and all the planners there knows it. 3. Fund/Discretionary managers have terrible performance and makes up excuses on how or why its not their fault. They talked about how they don't use REITs in their portfolio and avoided a small pull back when they missed the much much bigger upswing. 4. I think the best part is how they start with all their meeting with their mission statement to help the members. Right after that, we talk about how we used various situations to dump products on the very same members we were suppose to help. Best yet, they are pulling products or changing goals because of of profitability to the organization. Classic 5. You are scored on how many widgets you can dump on people. You are not scored on assets gathered, retaining managed funds, nor have the ability to provide any real advice. 6. Military mind set (keep your mouth shut and do your work) even thou they ask for your opinion (this is your opportunity to blow smoke). 7. Their record keeping system was build prob made when Bill Gates was still in high school. Some of the most incapable and ridiculous things happens here on a regular basis. 8. You are not paid to have independent thought. 9. Direct manager has almost final say in your performance and promotional eligibility. Favoritism of certain employees that keep their mouth-shut and play the game is always rewarded. 10. The bonus structure is a joke. I imaging this must be what it is like to live in a communist country. We all the get same percentage. Does not matter how much or little work you do to achieve their "matrix". The list goes on. So many things to list, so not worth any more of my time

Cons

The #1 Con anyone in my job position would tell you about is that it is call center - but not just any call center .. It is an inbound AND outbound call center with ZERO (I'm not joking when I mean zero .. I mean I barely hang up on the last call I was on and I'm immediately getting another call ) actual availability to make outbound calls while continuously taking inbound calls. (And being punished for not being available) Now mind you, the outbound calls are how you handle your own work - which includes calling your own claims & returning your own voice mails. (2 very simple tasks you would think can be done easily that can't) There are way too many things expected of adjusters in our 8 hour day. These incredibly unobtainable expectations don't help support the mission of the company or the work life balance that is preached throughout management to their employees. Because of that, it has caused numerous employees to quit / think of quitting due to the immense amount of stress that comes from this job ... I am among those who have been looking for a new job & have been doing so for months.

Cons

Not alot of PTO time Work life balance lacking No much opportunities for remote to move up in the company

Cons

The work load is not sustainable. USAA used to promote a work life balance but the past 15 months has been all work and no balance. You have to work overtime to get your adjuster work sone because you just take incoming calls all day long.. When they changed job descriptions they provided no training and changed everyone to a call center rep. Bonuses are the lowest ever, and the coaching and managment support is not available.

Cons

It's a culture of shut up and put up until you retire. EMG doesn't want to hear the truth (few do) and you get blasted if you actually speak your mind. I've never worked at a more demeaning job than I have worked here.

Cons

What happened to me: I have a legitimate ADA-covered disability and I had formal ADA accommodation granted to me by USAA. The accommodation they gave me was not the best option and my CSM was nailing me for little procedural call-center phone-related job functions that I was not always complying with (according to them). In good faith, I asked for a different ADA accommodation to help resolve any perceived issues they had; and my requests were ignored several times. I was treated like an outcast. Shortly thereafter, I was placed on a finite 90-day final written warning for letting co-worker incoming member phone calls go to voicemail while I worked MY claims in MY pending that I am responsible for from start to finish. I again asked for ADA reaccomodation options which went ignored by USAA. Written in ink in the final written warning, the CSM's/Supervisors promised to meet with me weekly for every week of the 90 day final written warning to review my performance adherence compliance of the terms of the final written warning. Did those weekly meetings ever happen? No. All CSM's/Supervisors failed to meet with me weekly, so they made a written promise to me and then never kept their promise as they failed to keep their written promise to me. When I finally meet with a CSM 6 weeks later, I receive a positive 'meets expectations' performance evaluation across the board, including written documentation and notes by one particular CSM that I have shown a trend of improving items needing correction on the final written warning. All signs indicate I am doing the right thing and meeting expectations. Was I met with weekly after this performance evaluation? No. Not once. After this, still no weekly meetings for the remaining 6 weeks of the final written warning. The Final Warning expires on the 90th day, and for 8 days after that, no CSM/Supervisor/Manager/Director mentions or writes anything negative about my compliance to me. Then the poo hit the fan: 8 days after the Final Warning expires, a CSM/Supervisor pulls me into a conference room and told I have not met terms of Final Written Warning and I am now accused of other job-related misconduct, which is total bull. I told the CSM who pulled me into the meeting how that CSM can obtain information to invalidate their false allegations against me and I ask why then was I given a 'meets expectations' performance evaluation mid-way during the finite period that the final written warning was in effect? The CSM ignores me, tells me 'I'm late for a doctor's appointment' and tells me I'll be fired by the end of the week. Sure enough, a week later, I walk 10 feet into the building and I'm lead into a conference room where I'm terminated. Accusations/excuses for my termination were read to me by a CSM and Employee Relations. I asked for a written copy of my termination and I was told I would not be receiving a written copy at all. I write this here because it's all true, verifiable fact. Nothing that I have written here is untrue and I am able to support everything written here with documentation, documents, emails, and timelines. It's not libel if it's true and amigos, it's all true with objective evidence to prove that this actually did happen. In my personal opinion, USAA would rather terminate a disabled employee rather than work with me to engage in the ongoing interactive ADA accommodation process as required by law. My attendance was never mentioned in any reviews or warnings nor mentioned when I was suddenly terminated. I never expected a company who claims they 'do the right thing because it's the right thing to do' to do what they did to me. I'm sure I'm not the first, and I know I won't be the last. Take this as you will, but know that this indeed did occur to me in September, 2015 at USAA after 11 months of employment, 1 month before turning 40, and with 10 years of automobile liability claims adjusting and supervising experience at another company under my belt. No work/life balance OT is expected if you want to stay on top of your claims. Adjuster's I, II, and III along with Claims Examiners are all considered 'call center based employees' which is unusual at the Adjuster II and Examiner level. Adjuster I, II, III, and Examiners must be open and available for incoming inbound phone calls from all types of callers on co-worker claims that fall within your job description. Thus, the majority of your workday is taking calls on files that are owned by your co-workers. As a result, you cannot spend time working on, and calling on, the files that you own in your pending. Very strict system of time keeping, yet there are no physical or electronic 'time cards' to physically swipe or punch in and out of for Adjuster I, II, III, and Examiners.

Cons

Depends on manager and possible make the easiet job miserable

Cons

Work life balance is poor and the organization of the claims department is very poor.