USAA Employee Reviews about "work life balance"
50% would recommend to a friend
(629 total reviews)
44% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The benefits are great and my manager really encourages using your own initiative and asking questions." (in 1344 reviews)
- "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." (in 368 reviews)
- "It values support of the military and allows for a great work life balance." (in 258 reviews)
- "Great for people who don't like to be busy and make a difference." (in 256 reviews)
- "Great pay and bonuses." (in 227 reviews)
- "There was poor management and it made for a hostile environment for some of us." (in 224 reviews)
- "Good managers are hard to come by" (in 207 reviews)
- "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." (in 123 reviews)
- "Lack of upper management following through on promises and changes." (in 64 reviews)
- "Promotions, favoritism, bad managers are literally pushing highly qualified people out of important roles, morale of company going downhill FAST" (in 33 reviews)
Ratings by Demographics
This rating reflects the overall rating of USAA and is not affected by filters.
Found 629 of over 7K reviews
Updated Nov 29, 2023
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Reviews about "work life balance"Return to all Reviews
- 3.0Dec 1, 2021Business Risk and Controls AdvisorCurrent Employee, more than 5 yearsSan Antonio, TX
Great amenities and home office. Somewhat OK work-life balance depending on the role you land. If you are in CFO its a dumpster fire. Do not expect a work life balance if you do not make it your intent to have one by having boundaries. Set up boundaries or you will be working late.
Overachievers overcomplicating simple tasks and micromanaging. The company offers a pension that has a APY of 3%. Thats a little more than a bank account. Go chase after 15% yields on your own. 3% is not a benefit to tout. Avoid the CFO office that has about 1200-1500 people approx. Its a cluster everywhere and for the folks that don't have a dumpster fire, they hide the fact they don't so as to not have work piled on them.8
- 1.0Dec 19, 2019Claims Adjuster IIIFormer Employee, less than 1 yearTampa, FL
Co workers on my team. Great facility, gym, Heath center on site, Starbucks on site, good benefits.
You don’t have a second to breathe back to back nonstop phone calls, you don’t have time to return phone calls, so many voicemails they decided to do away with VM. Code Red 3 days a week where you are told no outbound phone calls because so many people waiting on the phone. People screaming at you all day long. Then management constantly on you to adhere to unrealistic metrics. Excellent employees are quitting in masses because it is so stressful. They push you to work overtime every day and a lot of Saturdays. No work life balance if you have a family say goodbye you won’t be seeing them anymore...worst job I have ever had in my life.7
- 2.0May 19, 2015Wealth ManagerCurrent Employee, more than 1 year
1. Decent starting Salary. 2. USAA Members are great and trusting. 3. Personal experience with health coverage was fine but hear many horror stories from co-workers. 4. Minimal efforts needed to accomplish sales goals and work life balance is there (if your manager allows it. 5. If you love the Corporate Drama and Double-talk, you will love USAA. (maybe this is a con) 6. Perfect if you are looking to do the minimum and retire in 5 years.
Oh boy 1. All you hear is how much their members loves them and how member/client centric they are. All load of crap. 2. Way below average investment selection. The planning software is a joke and all the planners there knows it. 3. Fund/Discretionary managers have terrible performance and makes up excuses on how or why its not their fault. They talked about how they don't use REITs in their portfolio and avoided a small pull back when they missed the much much bigger upswing. 4. I think the best part is how they start with all their meeting with their mission statement to help the members. Right after that, we talk about how we used various situations to dump products on the very same members we were suppose to help. Best yet, they are pulling products or changing goals because of of profitability to the organization. Classic 5. You are scored on how many widgets you can dump on people. You are not scored on assets gathered, retaining managed funds, nor have the ability to provide any real advice. 6. Military mind set (keep your mouth shut and do your work) even thou they ask for your opinion (this is your opportunity to blow smoke). 7. Their record keeping system was build prob made when Bill Gates was still in high school. Some of the most incapable and ridiculous things happens here on a regular basis. 8. You are not paid to have independent thought. 9. Direct manager has almost final say in your performance and promotional eligibility. Favoritism of certain employees that keep their mouth-shut and play the game is always rewarded. 10. The bonus structure is a joke. I imaging this must be what it is like to live in a communist country. We all the get same percentage. Does not matter how much or little work you do to achieve their "matrix". The list goes on. So many things to list, so not worth any more of my time17
- 2.0Jan 3, 2016Auto Claims Adjuster IIICurrent Employee, more than 1 yearColorado Springs, CO
Great benefits, awesome bonus, awesome time off allowance even as a brand new employee, work life balance encouraged, good starting pay for an entry level position.
The #1 Con anyone in my job position would tell you about is that it is call center - but not just any call center .. It is an inbound AND outbound call center with ZERO (I'm not joking when I mean zero .. I mean I barely hang up on the last call I was on and I'm immediately getting another call ) actual availability to make outbound calls while continuously taking inbound calls. (And being punished for not being available) Now mind you, the outbound calls are how you handle your own work - which includes calling your own claims & returning your own voice mails. (2 very simple tasks you would think can be done easily that can't) There are way too many things expected of adjusters in our 8 hour day. These incredibly unobtainable expectations don't help support the mission of the company or the work life balance that is preached throughout management to their employees. Because of that, it has caused numerous employees to quit / think of quitting due to the immense amount of stress that comes from this job ... I am among those who have been looking for a new job & have been doing so for months.20
- 2.0Aug 2, 2023Licensed Insurance ProducerFormer Employee, less than 1 yearSouth Tampa, FL
Good Pay Holidays Off Overtime sometimes
Not alot of PTO time Work life balance lacking No much opportunities for remote to move up in the company2
- 3.0Feb 21, 2022Claims AdjusterCurrent Employee, more than 3 yearsColorado Springs, CO
The benefits are still pretty good
The work load is not sustainable. USAA used to promote a work life balance but the past 15 months has been all work and no balance. You have to work overtime to get your adjuster work sone because you just take incoming calls all day long.. When they changed job descriptions they provided no training and changed everyone to a call center rep. Bonuses are the lowest ever, and the coaching and managment support is not available.6
- 2.0Sep 27, 2012Lead Technical ArchitectCurrent Employee, more than 1 yearSan Antonio, TX
MSRs are truly amazing. They make that company. Pay and benefits are good. Bonus is spectacular. Starbucks in the building and good products that the company sells. Best part is serving the member and giving back to them. Work life balance is good as long as you are not in management or architecture.
It's a culture of shut up and put up until you retire. EMG doesn't want to hear the truth (few do) and you get blasted if you actually speak your mind. I've never worked at a more demeaning job than I have worked here.5
- 1.0Sep 29, 2015Auto Claims Adjuster II - Third Party Liability BI/PDFormer Employee, less than 1 yearSan Antonio, TX
Friendly co-workers, on-site cafeterias & stores, free covered parking, very secure premises and the nicest physical security staff ever. The base pay appears attractive at first as do the benefits. I can only speak for myself based on my own personal opinion and experience in my specific job, location, and superiors involved. My opinions do not reflect those of anyone else nor do they represent USAA in any way, shape, or form. Libel is writing something untrue or false against someone or an entity. Everything I write here is completely truth which I am able to back up with physical objective evidence and as such, nothing written here is libelous in any way. Names and sexes of others involved are purposely omitted for privacy. I can only speak from my experience working as a Bodily Injury Adjuster II in the Third Party BI/PD Claims Department in San Antonio. I do not speak for anyone in any other position at USAA. All of this is my personal opinion...got it? :)
What happened to me: I have a legitimate ADA-covered disability and I had formal ADA accommodation granted to me by USAA. The accommodation they gave me was not the best option and my CSM was nailing me for little procedural call-center phone-related job functions that I was not always complying with (according to them). In good faith, I asked for a different ADA accommodation to help resolve any perceived issues they had; and my requests were ignored several times. I was treated like an outcast. Shortly thereafter, I was placed on a finite 90-day final written warning for letting co-worker incoming member phone calls go to voicemail while I worked MY claims in MY pending that I am responsible for from start to finish. I again asked for ADA reaccomodation options which went ignored by USAA. Written in ink in the final written warning, the CSM's/Supervisors promised to meet with me weekly for every week of the 90 day final written warning to review my performance adherence compliance of the terms of the final written warning. Did those weekly meetings ever happen? No. All CSM's/Supervisors failed to meet with me weekly, so they made a written promise to me and then never kept their promise as they failed to keep their written promise to me. When I finally meet with a CSM 6 weeks later, I receive a positive 'meets expectations' performance evaluation across the board, including written documentation and notes by one particular CSM that I have shown a trend of improving items needing correction on the final written warning. All signs indicate I am doing the right thing and meeting expectations. Was I met with weekly after this performance evaluation? No. Not once. After this, still no weekly meetings for the remaining 6 weeks of the final written warning. The Final Warning expires on the 90th day, and for 8 days after that, no CSM/Supervisor/Manager/Director mentions or writes anything negative about my compliance to me. Then the poo hit the fan: 8 days after the Final Warning expires, a CSM/Supervisor pulls me into a conference room and told I have not met terms of Final Written Warning and I am now accused of other job-related misconduct, which is total bull. I told the CSM who pulled me into the meeting how that CSM can obtain information to invalidate their false allegations against me and I ask why then was I given a 'meets expectations' performance evaluation mid-way during the finite period that the final written warning was in effect? The CSM ignores me, tells me 'I'm late for a doctor's appointment' and tells me I'll be fired by the end of the week. Sure enough, a week later, I walk 10 feet into the building and I'm lead into a conference room where I'm terminated. Accusations/excuses for my termination were read to me by a CSM and Employee Relations. I asked for a written copy of my termination and I was told I would not be receiving a written copy at all. I write this here because it's all true, verifiable fact. Nothing that I have written here is untrue and I am able to support everything written here with documentation, documents, emails, and timelines. It's not libel if it's true and amigos, it's all true with objective evidence to prove that this actually did happen. In my personal opinion, USAA would rather terminate a disabled employee rather than work with me to engage in the ongoing interactive ADA accommodation process as required by law. My attendance was never mentioned in any reviews or warnings nor mentioned when I was suddenly terminated. I never expected a company who claims they 'do the right thing because it's the right thing to do' to do what they did to me. I'm sure I'm not the first, and I know I won't be the last. Take this as you will, but know that this indeed did occur to me in September, 2015 at USAA after 11 months of employment, 1 month before turning 40, and with 10 years of automobile liability claims adjusting and supervising experience at another company under my belt. No work/life balance OT is expected if you want to stay on top of your claims. Adjuster's I, II, and III along with Claims Examiners are all considered 'call center based employees' which is unusual at the Adjuster II and Examiner level. Adjuster I, II, III, and Examiners must be open and available for incoming inbound phone calls from all types of callers on co-worker claims that fall within your job description. Thus, the majority of your workday is taking calls on files that are owned by your co-workers. As a result, you cannot spend time working on, and calling on, the files that you own in your pending. Very strict system of time keeping, yet there are no physical or electronic 'time cards' to physically swipe or punch in and out of for Adjuster I, II, III, and Examiners.12
- 5.0Oct 29, 2019Anonymous EmployeeFormer Employee, more than 5 yearsSan Antonio, TX
Always trying to make work life balance possible.. work from home is the greatest and also very flexible hours
Depends on manager and possible make the easiet job miserable1
- 3.0Jul 12, 2022Senior Property Claims AdjusterCurrent Employee
The pay and benefits are top of the industry.
Work life balance is poor and the organization of the claims department is very poor.