USAlliance FCU Reviews | Glassdoor

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USAlliance FCU Reviews

Updated December 10, 2017
34 reviews

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3.6
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Kris VanBeek
12 Ratings

34 Employee Reviews

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  1. Helpful (2)

    "Best decision ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAlliance FCU full-time (Less than a year)

    Pros

    - Open, supportive, welcoming work environment
    - Collaboration and innovative ideas are encouraged
    - Employees are seen and treated as valuable assets

    Cons

    - Nothing to note as of yet

    USAlliance FCU Response

    Oct 24, 2017 – Vice President-Human Resources

    Thank you for taking the time to leave your feedback. Glad to hear you've had a positive experience working at USALLIANCE. We value your feedback and hard work.


  2. "Good company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAlliance FCU full-time

    Pros

    Lot of helpful and friendly people with the company that have been there many years.

    Cons

    High turnover, typical bank job where you have to have good sales numbers and cross selling ability to get places with the company if you start out in a branch or call center.

    Advice to Management

    To take advantage of people’s actual knowledge and experience instead of just cross selling goals.

  3. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAlliance FCU full-time

    Pros

    Great atmosphere, business is growing, awesome people

    Cons

    Vacation time does not carry over, Pay is typically below market average

    Advice to Management

    Attempt to connect more with employees


  4. "Branch service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at USAlliance FCU full-time

    Pros

    Good people, good products and good services

    Cons

    Not enough pay for the amount of work done.


  5. "Awesome work environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer in Woburn, MA
    Current Employee - Applications Developer in Woburn, MA
    Recommends
    Approves of CEO

    I have been working at USAlliance FCU full-time (Less than a year)

    Pros

    You'll never feel 'Oh no, its time to work!'
    You'll be working with the friends, not colleagues or supervisors.

    Cons

    I couldn't get any 'cons' until now. Its working, learning and fun altogether.

    Advice to Management

    Keep up the fantastic work!


  6. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EFT Supervisor in Rye, NY
    Current Employee - EFT Supervisor in Rye, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAlliance FCU full-time (More than a year)

    Pros

    Open environment- management is very approachable.
    Casual dress (non-branch locations).
    Competitive salary and benefits.
    Feel like part of a team.

    Cons

    I did not start working here earlier than I did.

    Advice to Management

    Keep doing what you're doing to continue the positive momentum of both our growth and the environment.


  7. Helpful (1)

    "Making a difference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woburn, MA
    Current Employee - Anonymous Employee in Woburn, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAlliance FCU full-time (More than a year)

    Pros

    Fun, friendly atmosphere with lots of opportunities. Company has a lot of employee events and does cool things like provide food or hand out gifts.

    Cons

    It's hard to get to know everyone you work with because of the office locations, but they do have pretty cool conferencing rooms which help, unless they are booked.

    Advice to Management

    I work in a smaller department but I still feel like we get to make an impact. We have a lot of fun and my manager is great because there's always opportunities to give input and I know my department cares about our careers.

  8. Helpful (1)

    "Lending"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAlliance FCU full-time (More than a year)

    Pros

    Too many pros to name, seriously this company has way too many awesome pros and I don't even know where to start. I will say this though, They actually care about you. Its genuine.

    Cons

    At the moment I cant think of anything that's so bad its worth mentioning.


  9. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAlliance FCU full-time (More than 5 years)

    Pros

    Excellent employee benefits - wellness reimbursement; 401 K benefits, generous PTO; raffling off of tickets for events; great culture

    Cons

    Better work life balance opportunities for those that work in operations

    Advice to Management

    More visibility from senior management; more communication; mid level managers should be more involved and on the same page as senior managers


  10. Helpful (2)

    "Left A Bad Taste"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Rye, NY
    Former Employee - Associate in Rye, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USAlliance FCU full-time (More than 3 years)

    Pros

    There's a decent annual bonus. The members are nice. You will meet some great co-workers. If gifts impress you, prepare to be impressed.

    Cons

    Pay is incredibly low. The raises are literally cents-as in .23 cents per hour. While this was once a company that promoted from within, this is no longer true. They would rather hire from outside and pigeon-hole current workers. Whatever role you are doing now will be what you are doing for your entire tenure-unless you kiss the right butt. This is a company that closed branches and instead of moving the experienced associates to the remaining branches to fill openings instead opted to hire new associates from outside who needed to be trained and let knowledgable, loyal employees who the members knew and trusted go. Service to the members is a thing of the past. Now it's all about sales. Employees are made to push loans and credit cards on members, many of whom have been with the cu for decades. It was implied that my reviews and Bonus would be wrapped around my ability to make sales goals rather than my ability to service the entirety of the member needs. The homepage of the website reads more like that of a finance company rather than a credit union. Members complain but it falls on deaf ears. There is no longer any loyalty to members or employees.

    Advice to Management

    This isn't Google. This isn't a commercial bank. It's a credit union. It's a non-profit. You have lost sight of the mission. Get back on track. Appreciate the good and loyal employees. Respect your members-even the ones who aren't interested in loans . Don't hold any employee group in disdain. Never forget-the members are the reason you have that job.


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