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USCB, Inc. Reviews
Updated Feb 27, 2023
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Found 56 of over 56 reviews
28% Recommend to a Friend
56% Approve of CEO
Found 56 of over 56 reviews
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Recommend to a Friend
Approve of CEO
Albert Cadena
17 Ratings
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Top Review Highlights by Sentiment
Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Former Employee, more than 1 year★★★★★
Pros
Always have something to do, fast pace work environment with awesome people.
Cons
cross trained in many many things
- Former Employee★★★★★
Don’t waste your time
Feb 27, 2023 - Debt Collector in Los Angeles, CARecommendCEO ApprovalBusiness OutlookPros
They honestly higher people to let them go with in 3 months unless your kissing butt… you can’t miss a day or be 3 minutes late or they would write you up
Cons
There no parking you have to pay 28 dollars a day to park they only give you back 40 dollars
Continue reading - Current Employee, more than 3 years★★★★★
Pros
There are many hard working and dedicated people who work at USCB America.
Cons
All of the hard working people are treated poorly. The highest executives in the company don’t care about anything but themselves. When you work hard, you are taken advantage of. The pay is horrible!
Continue reading - Current Employee, less than 1 year★★★★★
Pros
You get paid for your work
Cons
Management is poorly run, micro manage as well as PTO and sick time do no start until you heat 90 days. Currently most collectors have been with the company 5+ years or under 4 months. High turn over but instead of fixing their issue choose to say the employees arnt fit for the job.. since ive been there over several months over 17 collectors have been let go.
- Former Employee★★★★★
Pros
Pay is alright, coworkers are nice.
Cons
No real professionalism and HR is nonexistent in Sacramento.
- Former Employee, less than 1 year★★★★★
Pros
Unfortunately I cannot recall anything good.
Cons
Short breaks and lunches. Will drain you mentally since they mostly collect medical bills, a lot if people were not happy getting called. Management was bad
Continue readingI am sorry your experience was this way. It has been a long time since we had a Santa Rosa office but a lot of great things have happened in the last few years. Although we cannot change the nature of that part of our business (collections) but we constantly look for ways to improve management, processes and company culture. USCB America is a great company to work for!
- Current Employee★★★★★
Pros
Remote working has been great People are awesome you make great friends Weekends off is a plus Learning here for medical billing is great Lunch is the best part of the day
Cons
Benefits are extremely expensive terrible Annual reviews never take place Management doesn't train well terrible Schedule should be more flexible Communication is poor with management
Continue readingUSCB, Inc. Response
Director, HR
Thank you for your review. We like to hear from current employees with feedback. I would love to talk with you a little more about your "Cons". You can reach me, Director HR, any time (213) 985-2143.
- Former Employee, less than 1 year★★★★★
Not the best, better out there
Sep 13, 2021 - Insurance Follow-Up Representative in Los Angeles, CARecommendCEO ApprovalBusiness OutlookPros
Working remotely is the only pro.
Cons
Pay rate is poor. Lack (poor) of communication from management.
Continue readingUSCB, Inc. Response
Director, HR
We are sorry to read your review. We have a high volume of work and because we are working remote, our management team has to keep the work flowing. We never give our employees more work then can be done nor do we set goals that are unattainable.
- Former Employee, less than 1 year★★★★★
Pros
none at all no training program to help be successful at job
Cons
over worked ,rude unaccountable people
Continue readingUSCB, Inc. Response
Director, HR
I am sorry that you feel this way. I am not sure what transpired during your time with USCB but we do have a training program. We have corporate trainers and a full team of leadership that train. We do not over work our employees. There may be days that are busy especially in the call center because our job is to service our clients.
- Current Employee★★★★★
Pros
has 40 hrs a week
Cons
benefits are not good not affordable at all will change your job position when they feel like it and lie horrible schedule had to purchase computer even though they said they would provide laptops managment calls and texts personal cell
Continue readingUSCB, Inc. Response
Director, HR
USCB America does not change our employees jobs because we feel like it. If your position changed, there was a reason and a good one. We have a full benefit package including medical, dental, vision, life, accident and hospital plans available to our employees. And to top the list off a 401(k) with company match and Employee Stock Ownership Plan.
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USCB, Inc. Reviews FAQs
USCB, Inc. has an overall rating of 2.3 out of 5, based on over 56 reviews left anonymously by employees. 28% of employees would recommend working at USCB, Inc. to a friend and 25% have a positive outlook for the business. This rating has decreased by -12% over the last 12 months.
28% of USCB, Inc. employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USCB, Inc. 2.1 out of 5 for work life balance, 2.3 for culture and values and 2.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at USCB, Inc. to be culture, coworkers, benefits and the cons to be senior leadership, career development, management.
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