Great deal of personal flexibility while working for Uncle Sam.
You are hired to do a job. Management is highly compensated for expanding the business and increasing revenue. Your job is to keep the customer happy. There is no opportunity for advancement within USRA. Use this position as an opportunity to feather your nest and move on to the next position.
Advice to Management
HR development would help in improved customer service.
Your feedback has been sent to the team and we'll look into it.