UTC Fire & Security Reviews | Glassdoor

UTC Fire & Security Reviews

Updated February 12, 2017
78 reviews

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2.3
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UTC Fire & Security President and CEO Gregory J. Hayes
Gregory J. Hayes
7 Ratings

78 Employee Reviews

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Pros
  • Good people, good salary, good benefits (in 5 reviews)

  • The benefits are OK and equivalent to other major employers of this size (in 3 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Memphis, TN
    Current Employee - Director of Sales in Memphis, TN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great company, Great benefits, Good people,

    Cons

    After two bad quarters company is run by a finance guy will cut people & cost quickly and many times two deep of cuts.

    Advice to Management

    Look for A players- Their hiring process is based on if they like you. Almost all of their line management and sellers are C players


  2. Helpful (3)

    "Abysmal, unfathomable, business practices."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maiden, NC
    Former Employee - Anonymous Employee in Maiden, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UTC Fire & Security (More than a year)

    Pros

    Great Pay and Good Benefits

    Cons

    Where to begin....

    Let me break this down into 3 distinct areas. Work Environment, Job Duties and finally Overall Structure of the company.

    ~Work Environment~

    The location at this facility is horrendous. Maiden, NC. It is in the middle of nowhere forcing an hour + drive from Charlotte, or a move to a closer city. For younger people where Charlotte is appealing with the majority of things to do are located this may a top thing to consider.

    The Facility is outdated, office areas still fashion the 1960's grey cubes, no white noise so you can hear a person on the other side of the office have their person call with their doctor. There is a very distinct separation of the two floors in the company. One being updated with nice amenities the other as dated as the grey cubes.

    ~Job Duties~

    The processes are outdated but there is a push to bring them up to speed. The company structure needed to push these processes through convoluted, authorization has to go through too many channels to get things implemented in a timely fashion. Most changes that are needed are not made because of the philosophy seen in many companies of "that's how we've always done it and that's the way we will continue to"

    Many job roles are not distinct, overlapping roles causes confusion. Some people are overloaded, some struggling to find work; both are equally as bad. Clear work structures as work from home, PTO, "flexible work schedules", differ from manager to manager, group to group. There is no HR document stating this the rule everyone must use. This caused a lot of disgruntled employees and confused employees trying to understand the policies.

    ~Overall Structure~

    The saying too many chiefs not enough indians comes into play here. The amount of executives and leadership is astounding. I personally felt as if there was so many executives and everyone was afraid to step on each others toes this impacted the day to day business. High level leaders were caught up in the day to day of the business and not the strategic planning and vision of the company. If there is a vision, and a strategic plan, then the day to day should be corrected to obtain those goals. This was not evident here.

    True this is a conglomerate, and the structure is abnormal, but the structure does not work. Decisions were not strategic, the political game of appeasing those they must overshadowed the value adding activities of the decision. I'm doing it because I was told to do this, rather than why am i doing and what value does this bring the company and those who need it.

    ~Added Bonus~
    Not much is done in the way of employee appreciation. Budget constraints forced team building exercises to be paid out of pocket, holiday parties had a lack luster feel, and the overall moral just screams help.

    If you wish to obtain, and keep talented people you must shift the structure from the dawn of business to where new business that attract talent are today.

    Advice to Management

    Changes are needed and needed fast:

    ~Flexible working hours
    ~A structure that makes sense, is clean and works.
    ~Employee appreciation
    ~Smart Strategic Decisions not decision that are because i was told to. What really makes sense. Stand up say no, seek clarity before seeking comfort in saying ok.


  3. Helpful (1)

    "Uncertain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Trainer in Bradenton, FL
    Former Employee - Technical Trainer in Bradenton, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at UTC Fire & Security (More than 8 years)

    Pros

    It was a pay check but not a stress free environment. They did promote highly to continue your education.

    Cons

    The requirement to take four ethics courses every year just because their higher management made bad ethical decisions.

    Advice to Management

    Embrace your employees, don't treat them as a neccisary evil.


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  5. Helpful (2)

    "Not a positive work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Salem, OR
    Current Employee - Technical Support Specialist in Salem, OR
    Doesn't Recommend
    Negative Outlook

    I have been working at UTC Fire & Security full-time (More than 8 years)

    Pros

    Hard to find any sometimes. Employee Scholar Program is good, as long as you are in a department that will be flexible with your work schedule.

    Cons

    Very hostile and stat driven. Extreme lack of communication between departments. Training is minimal and sometimes non-existent. Pay is very low compared to similar positions elsewhere. Constantly put in positions where I am forces to lie to customers. Management doesn't understand the products or the jobs of their subordinates. Sales reps do not understand the products they are selling. HR would rather you not talk to them, period. Hiring practices are seriously shady. Overall, this company is just a series of bad decisions.

    Advice to Management

    Get to know your employees. Learn their strengths and weaknesses and put them in positions where they can succeed and grow.


  6. "Hostile Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Salem, OR
    Current Employee - Project Manager in Salem, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UTC Fire & Security full-time (More than a year)

    Pros

    Scholar Program, Sick Leave generous, week off at Christmas, advanced technology, disability policies, life insurance, all benefits are great except health insurance

    Cons

    Very hostile work environment. Constant policy and procedure changes. Angry customers and a lot of internal problems preventing job efficiency.

    Advice to Management

    Help work life balance and LISTEN


  7. Helpful (1)

    "Past Software Engineer at UTC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Fort Worth, TX
    Former Employee - Software Engineer in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UTC Fire & Security full-time (More than a year)

    Pros

    Good working environment, encouraging team lead.
    Good work life balance.

    Cons

    Lack communication from Upper Management
    Bad health benefits compare to similar companies

    Advice to Management

    Upper management should communicate more with your developers instead of just looking solely on the numbers.


  8. "Assembly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assembly and Explosive Proof Devises in Lincolnton, NC
    Former Employee - Assembly and Explosive Proof Devises in Lincolnton, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UTC Fire & Security (Less than a year)

    Pros

    Good pay and benefits safe place to work

    Cons

    Poor response to complaints of profanity used by others that's why I left hearing about the sex life of other workers and the F word all day bothered me

    Advice to Management

    When a person tells you over and over that they are subjected daily to having to listen to profanity might be worth it to do something other then repeatedly having morning chats stating that swearing is against the rules why not enforce them


  9. "Some Good, A lot not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salem, OR
    Current Employee - Anonymous Employee in Salem, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at UTC Fire & Security full-time (More than 10 years)

    Pros

    This company has some benefits that are really built well; the best to recommend is their Scholar Program. If you are employed, I recommend take advantage of it.

    Cons

    Constant leadership restructuring is leaving employees uncertain about the future. Pay increases are completely merit-based, and has never increased enough to cover even costs of living. It has continued to get more expensive to work. Health care coverage is a JOKE, and company management does not seem to respond to any of this in it's employee surveys. I would leave, but to lose my tenure and to find a job that can at least cover my current salary is not possible. Employee morale is down.

    Advice to Management

    Listen (and I really mean listen) to your employees, then make the shareholders listen to you (management). The employees are tired of the excuses that the shareholders are held in higher regard. While they are important, there would be no company, either, without the employees. Shareholders need to yield some costs to provide compensation, bonuses, useful benefits that employees can feel proud about and actually want to purchase.


  10. Helpful (1)

    "Just don't apply in the call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at UTC Fire & Security full-time

    Pros

    The other employees are great, for the most part, very helpful and friendly. Honestly, though, that's really about there is.

    Cons

    Call center employees are treated no better than children, and of the red headed step variety at that. Upper management doesn't seem to much care, either. Good luck getting out of there in less than ten years, too.

    Advice to Management

    You need to stop trying to do too much with not enough. When you can't meet your precious business needs without forcing your employees to sacrifice their work/life balance, it's time to get some more employees.


  11. "I worked on an assymbler line"

    Star Star Star Star Star
    Former Employee - Assymbler in Pittsfield, ME
    Former Employee - Assymbler in Pittsfield, ME

    Pros

    Helping people know they are safe

    Cons

    Working as a team can be difficult



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