Uamc Reviews | Glassdoor

Uamc Reviews

Updated May 16, 2017
40 reviews

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2.3
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James T. Timmons
18 Ratings

40 Employee Reviews

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  1. Helpful (2)

    "Lack of training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Funder in Tempe, AZ
    Current Employee - Funder in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Uamc full-time (More than a year)

    Pros

    Gain experience in the mortgage field, Build your network, competitive pay for experienced individuals, learning TRID, FHA, VA, BONDS, and CONV.

    Cons

    Lack of communication, lack of training, lack of knowledge, lack of problem solving. Alot of repetitive issues get tossed around instead of resolved.

    Advice to Management

    Hire qualified people for management positions instead of people who dont know enough about their departments to run them efficiently.


  2. Helpful (1)

    "Sweat Shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Processor in Clearwater, FL
    Former Employee - Loan Processor in Clearwater, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Uamc full-time (More than a year)

    Pros

    Decent pay, catered meals. The very few people that had yet to drink the Kool-Aid were nice.

    Cons

    Upholds industry reputation for being a sweatshop. MICROMANAGING!! Mandatory Saturday's!! Lack of training! Mgmt was inconsistent across the floor. Some had enough free time to read Skypes, emails, and time restroom visits. Would lie about rules that did not exist (i.e. "a minimum of 5 loans must be worked per day when using the calendar system.") Competitive instead of team-oriented. The builder was breathing down on LO's and operations to meet unnecessary goals and expectations (i.e. loan is closing in 9 months but it has to be "approved pending the appraisal" ASAP). Borrowers were difficult because the process was so frustrating for them. Processors were at the bottom of the totem pole, and weren't allowed direct communication with certain underwriters. We received companywide, passive-aggressive emails with photos of bad parking jobs, and messy bathroom reports. Attended a meeting where they scolded all females because a used tampon was left on a toilet seat. Serious gossip problem perpetuated by managers (unable to trust the person sitting next to you isn't spying on you). Thankless job with little to no advancement opportunities.

    Advice to Management

    Morale is low because ops managers boss instead of lead, motivation is based on fear and competitiveness, and you're unapproachable. Pay attention to the bullying and mistreatment going on under your noses.

  3. Helpful (4)

    "Great process and overall morale, but micro-managing at its absolute WORST!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Processor in Clearwater, FL
    Current Employee - Mortgage Loan Processor in Clearwater, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Uamc full-time (Less than a year)

    Pros

    The process is smooth and if you get the right manager I'm sure it's a great place to work.

    Cons

    The level of micro-managing is crippling! I'm sure if you get a decent manager your experience could be very different, but I think that goes for most jobs. If you're unlucky as I have been, then suffer through being told what to do all day and having orders barked at you or jump ship!

    Advice to Management

    Just because someone is knowledgeable in a certain industry does NOT mean that they are capable to be an authoritative figure in that industry. If you lack proper social skills and don't treat those you are over with respect, you do not qualify. Stop hiring managers who make their employees' lives miserable.


  4. Helpful (2)

    "Just Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Loan Processor in Parrish, FL
    Former Employee - Senior Loan Processor in Parrish, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Uamc full-time (More than 5 years)

    Pros

    Free lunches at the end of each quarter if your stomach is more important than your career this would be all that could be considered good.

    Cons

    I am a former employee who concurs with the April post from the employee who says things are getting worse. People who worked there do agree that this is a very factory like environment with inexperienced Managers who are selected from favoritism and not brains. The office looks like a factory and is very gloomy. Meanwhile the man in charge and his counterpart have most of the office space with windows and daylight. It is by far the worst job I have ever had in my life

    Advice to Management

    Go to charm school and learn some manners and common decency. You may not think this, but in fact, you are human like the rest of us and here's the best part.... what goes around does come around for every wrong doing you inflict on your employees, sooner or later it will definitely come back to bite you in the end and where will your position be then ?


  5. Helpful (4)

    "Changed drastically"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Uamc full-time (Less than a year)

    Pros

    Stability. Can honestly not come up with any other pro.

    Cons

    Complete lack of leadership and organization, work/life balance is spoken but not practiced, lack of respect for managers and associates in other departments, little or no training, high turn over, seem to put bodies in chairs, little or no team spirit, stressful environment.

    Advice to Management

    Hire the right people for the job. Including management.


  6. Helpful (3)

    "Not the best company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Phoenix, AZ
    Current Employee - Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Uamc full-time (Less than a year)

    Pros

    Pay and Benefits are decent
    Lunches are brought in for end-of-month
    Some people (employees) are extremely helpful and knowledgeable
    Overtime for some positions

    Cons

    Extreme lack of organization.
    Management doesn't support the employees.
    Guilty before proven innocent mentality regarding conflict.
    Serious lack of viable training.
    Certain departments/position get away with poor work, demanding attitudes, etc while others held accountable to the point of walking on eggshells.
    No work-life balance
    Micro-Management in the sense of wanting us to report pipeline status 3 times a day
    No inter-departmental structure or defined job duties.
    Revolving door of bad management.
    Questionable compliance practices.
    Required "team-building" and "fun". Some people come to work to do a job, make money and go home, not have mandatory fun.
    Management doesn't listen to or take into account the knowledge, experience, opinions of employees
    HR is a complete joke. The rep on site's most common response to questions is, "I don't handle that. Call 888-888-8888 then dial 6-6-6 to get someone who can answer that for you. So you do what he says and it directs you to this or that number with this company and so on until you give up out frustration.

    Advice to Management

    Listen to your employees, back them up, support them, give viable training for the job, provide viable tools, stop with the barrage of daily emails-it gets extremely distracting, and if someone needs help don't just say "I don't know", get off your chair and help find the answer-as a manager you don't have the luxury of that response as an acceptable answer.


  7. Helpful (5)

    "Has become a miserable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Neutral Outlook
    Disapproves of CEO

    I have been working at Uamc full-time (More than 3 years)

    Pros

    This was once a wonderful company to work for, even when things were stressful. Now it has become a place to endure each day without suffering a mental breakdown. Other than what "might" be decent pay, there are really no actual pros.

    Cons

    Terrible management at all levels. No communication. Overwhelming workload. Systems that never work. No organization. Crap benefits. No support or training. Terrible turnover. No respect for employees. Absent of any consideration for work-life balance. No accountability for quality work. Toxic environment. The office is a dump.

    Advice to Management

    Start treating your employees like you even remotely care about them. But anyone who works (or has worked) for UAMC will agree this will never happen.

  8. Helpful (5)

    "Crème de la Crème workplace, for the Crème de la Crème worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Developer in Clearwater, FL
    Current Employee - Database Developer in Clearwater, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uamc full-time (Less than a year)

    Pros

    1) Independence
    2) Insistence on courtesy and professionalism between coworkers
    3) Opportunity of growth and advancement
    4) Fair salary compensation

    Cons

    Office location is a far drive from my house

    Advice to Management

    Thank you :> )


  9. Helpful (2)

    "Mortgage loan Closer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Closer in Clearwater, FL
    Former Employee - Mortgage Loan Closer in Clearwater, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Uamc full-time (Less than a year)

    Pros

    Good pay, decent beni's sometimes good at keeping moral up at month end

    Cons

    Poor management, they don't follow thru on their direction, some management act like children.

    Advice to Management

    Grow up, follow thru on your direction


  10. Helpful (4)

    "Loan Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Loan Processor in Tempe, AZ
    Former Employee - Senior Loan Processor in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Uamc full-time (More than 5 years)

    Pros

    When I first started, it was a good place to work. Had great management & team work vibe. But that all changed

    Cons

    - They cannot keep any good managers... or managers period. Too much is put on the processing managers and they can go to any other mortgage company to be paid more and not have nearly the amount of stress---- so they all leave to go elsewhere
    - SOOOO much Neopotism there. People will be let go who actually do their jobs while family friend/relatives of management don't do their jobs, and no one says anything.
    - Processors were expected to take care of other departments jobs.
    - Processors not paid enough, bonus structure is weak
    - No encouragement from management for growth-- if a management position comes up or Underwriting position they do not encourage processors to go for the positions. Or even tell them that there are positions open.

    I could keep going but you get the picture.

    Advice to Management

    it does not matter, they will not listen to any advice or criticism.


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