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Uber Customer Service Representative Reviews

Updated Sep 16, 2020

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4.4
91%
Recommend to a Friend
96%
Approve of CEO
Uber CEO Dara Khosrowshahi
Dara Khosrowshahi
65 Ratings
  1. "Best company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative (CSR) 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uber full-time

    Pros

    Culture, environment, people, food, pay

    Cons

    Commuting, SOME management, booking of office events, availability of coaching

  2. "Great Expereince"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Uber part-time for more than a year

    Pros

    Great people ,Great pay, Great experience.

    Cons

    Bad publicity and very poor resources for sales at the time.

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  3. "good"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Uber full-time for more than a year

    Pros

    flexible and work balance, benefits

    Cons

    working weekend and late-night 401k

  4. "Targeting in business development and providing client success."

    4.0
    Current Employee - Account Manager 

    I have been working at Uber full-time

    Pros

    They provide goos Health Benefits.

    Cons

    Employees can be easily replaced.

  5. "Great job."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative, Social Media 
    Recommends
    Approves of CEO

    I have been working at Uber full-time

    Pros

    Great benefits, decent pay starting out, great leadership and open minded environment, very inclusive and kind.

    Cons

    None I can think of now.

  6. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uber full-time

    Pros

    Customer Relations and Road Trips

    Cons

    Waiting too long for a pickup

  7. "Top-Tier Company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for less than a year

    Pros

    * Phenomenal Base Pay * Very Attainable Commission Goals * Free Hot Breakfast/Lunch in Cafeteria * Stellar Full Benefits * Team Collaborative Culture * Clients Are awesome and easy to work with

    Cons

    None! So Proud and Happy to be a part of this amazing organization.

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  8. "Casual culture, Good pay and benefits, Fast paced environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Chicago, IL
    Recommends
    Neutral Outlook

    I worked at Uber full-time for more than 3 years

    Pros

    Competitive pay, growing company, constant changes

    Cons

    Constant change and management is out of touch with the workflow at times.