Uber Reviews | Glassdoor

Uber Reviews

Updated May 22, 2018
629 reviews

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2.8
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Uber CEO Dara Khosrowshahi
Dara Khosrowshahi
47 Ratings

629 Employee Reviews

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  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber as a contractor

    Pros

    Make your own dollar when you want.

    Cons

    A lot of driving on your car.


  2. "Uber x driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Uber as a contractor

    Pros

    Choose when to work
    Pays decent when surging
    Good perks

    Cons

    Rates per mile is too low
    Bad customers from time to time

    Advice to Management

    Higher the rates.

  3. "Good balance of positive and negative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Security Operations Manager in San Francisco, CA
    Former Contractor - Security Operations Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Uber as a contractor (More than a year)

    Pros

    Great personalities, free food, good employee perks

    Cons

    Hard distinction between contractors and FTE's, subliminal discrimination in employee culture

    Advice to Management

    Do better


  4. "It is good in a pinch but not sustainable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Uber as a contractor

    Pros

    independent, make your own schedule, can make decent tips

    Cons

    it puts wear and tear to your car

    Advice to Management

    pay needs to be increased, or a baseline needs to be paid when online


  5. "Not a bad college job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Specialist in Hayward, CA
    Former Contractor - Specialist in Hayward, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Uber as a contractor (More than a year)

    Pros

    You generally had a flexible schedule and your commission was based on how good you were with no real cap

    Cons

    Miscommunication and poor lower level management decisions led to the program being shut down after I had left the company

    Advice to Management

    Too late now


  6. "Driver Operations Specialist"

    StarStarStarStarStar
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Uber as a contractor (Less than a year)

    Pros

    Paid ok
    The perks are decent

    Cons

    Toxic work environment
    No work/life balance

    Advice to Management

    You can't lose billions of other people's money indefinitely


  7. "Nice additional source of income"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends

    I have been working at Uber as a contractor

    Pros

    Nice additional source of income

    Cons

    Pick up a lot of drunks and people getting sick.

    Advice to Management

    More savings/discounts for drivers.

  8. Helpful (2)

    "Make your own hours, the pay could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Contractor - Uber Eats Driver in Portland, OR
    Current Contractor - Uber Eats Driver in Portland, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Uber as a contractor (Less than a year)

    Pros

    Making your own hours, direct deposit is available, decent customer service, and the navigation app is really good. There are also safety measures put in place when you are out on runs.

    Cons

    The pay isn't that great and most customers don't tip. You are putting miles and wear and tear on your car and paying for gas for very minimal pay (I worked about 15 hours in a weekend and made about 160.00 total). Customer service doesn't seem very informed, so maybe going and speaking to someone at a brick and mortar Uber shop would be your best bet, but call ahead, they will sometimes close the entire shop due to illness, etc.

    Advice to Management

    Look into adding gratuity, or encourage people to tip a bit more. I understand that you are getting paid regardless, but we are the ones out there working on our weekends or trying to support families. What we are providing is a service, so at the very least, customers should be encouraged, if not required to tip the driver something.


  9. "driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Chicago, IL
    Former Contractor - Anonymous Contractor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Uber as a contractor (Less than a year)

    Pros

    you love taking crap and making nothing

    Cons

    Nothing but cons. belligerent entitled riders and you get to quickly destroy your own car, there is a reason cabs are disgusting

    Advice to Management

    pay drivers a living wage and you won't have to replace them every six weeks


  10. Helpful (6)

    "Uber Eats Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Current Contractor - Delivery Driver in Las Vegas, NV
    Current Contractor - Delivery Driver in Las Vegas, NV
    Recommends
    Positive Outlook

    I have been working at Uber as a contractor

    Pros

    - Work when you want (for the most part)
    - Work where you want
    - Hourly average is not bad. My area, (Las Vegas) provides times where they pay more (1.2 - 1.6X more, called Boosts), I only work during those times.
    I've been delivering for about a month now, about 80 deliveries. I'm making on average $13 per hour including tips working only during Boost times.
    - Having he Boost times
    - No one to manage you and tell you what to do, be your own boss
    - Tips (sometimes) from customers really help.
    - Can get paid instantly
    - Easy to get started

    Cons

    - Have to be careful and not accept deliveries that are too far away. As a rule, I don't accept deliveries that are 10 or minutes away from where I am. I am not paid anything for the 10 minute+ drive to get to the pick-up location, so it tends not to be worth it. You have to be smart about it, and stay stationed in an area with a lot of restaurants to your pick-up drive is not far.
    - 50-75% of each delivery the restaurant does not have food ready when I arrive and I have to wait. You are not paid for the time you are waiting, so this becomes a real bummer. Tonight, after doing this for a month, I had my FIRST restaurant apologize for my having to wait and offered me a free drink. Most times it is not their fault as I just get there so quick since I am near, but for some, they are just inefficient.
    - Tips make all the difference. For me, it takes my hourly amount from $10 per hour, to $14 per hour. That is enough to make me double-think if I want to continue doing this.
    - About 90% of the customers who tell me TO MY FACE they will tip me on the app, NEVER actually do.
    After doing some research on the internet it sounds like people are saying that it is not expected or needed to tip your Uber Eats drivers.

    Advice to Management

    - Keep up the Boost promotions. This make it worthwhile, otherwise I'm not making enough money.
    - Encourage resturants who make drivers wait (because of their inefficiencies), to somehow make it up to the drivers by giving them coupons for free meals, freebies, something to drink while they are waiting, coupons for future visits. This is a super frustrating part of the job, especially when it is long and the restuarant acts like they don't care.
    - TIPS! Anything you can do to encourage this, and make it known that it is the norm. Especially to any customers who already said they will leave a tip and never do. Maybe offer them some type of rewards for leaving a tip, like every $1 in tip is worth a point and every X points gets them a free delivery. Something like that.
    The tips also help make the job worthwile and can make a difference between continuing and quiting.


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