Uber Community Reviews | Glassdoor

Find jobs for Community

Uber Community Reviews

Updated Jun 26, 2019

To filter reviews, or .

Found 161 reviews

4.2
StarStarStarStarStar
Rating TrendsRating Trends
82%
Recommend to a Friend
96%
Approve of CEO
Uber CEO Dara Khosrowshahi
Dara Khosrowshahi
42 Ratings
  1. "Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Specialist 
    Recommends

    I worked at Uber for more than a year

    Pros

    Work at home, non phone, email support

    Cons

    Temporary, jobs outsourced to Manila

    Uber2019-06-20
  2. Helpful (2)

    "2 Different Worlds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Specialist in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Uber for less than a year

    Pros

    Freed food, snacks/drinks Bennies are nice

    Cons

    Certain line of business managers/team leads are checked out and have no intent of helping you. Manager hated job so she ignored us and did bare minimum Rarely had a team meeting cause our superiors did not want to hear feedback in a large groups Did not have access to payment systems despite being on a PAYMENTS team Retaliation tactics on lower level Unrealistic expectations with all the home grown systems...

    Show More

    Advice to Management

    Please note the turnover rate at COE to the terrible managers that are like a highschool clique and literally do not care about their team.

    Uber2019-02-25
  3. "Community Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for less than a year

    Pros

    Great path to move up after a short time

    Cons

    I am new here so nothing yet

    Uber2018-07-23
  4. "Senior Community Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Community Operations Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for more than a year

    Pros

    Autonomy Great Leadership Abundant opportunities for personal growth

    Cons

    Can't think of any right now

    Uber2018-05-28
  5. Helpful (3)

    "Professional development is non-existent and so is compensation increments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Uber full-time for more than a year

    Pros

    Perks, benefits and free food

    Cons

    There's a clear difference in appreciation for NorthAm employees and support center employees. Changes are always happening swiftly and without your knowledge or extremely last minute. Culture has gone downhill since I've been there (2+ years). Also, there's not a clear pathway for career development unless you want to be a team lead or manager. They don't care that you're college-educated. Favoritism (in more ways than...

    Show More

    Advice to Management

    Get new and better management in the COE, starting from the top :)

    Uber2018-02-08
  6. Helpful (6)

    "In My Opinion, Chicago COE Is Analogous to A High School Complete With Bullies, Cliques, and a Terrible Teachers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Support Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Uber full-time for more than a year

    Pros

    $17.50 per hour, nice benefits, looks good on your resume, and you learn how to deal with unreasonable people/unreasonable situations.

    Cons

    management does not have valid leadership experience, they steal your ideas with creative exercises one must complete to get a promotion or make lateral moves and then you don't even get the job, incompetent people are promoted over people that are consistent high achievers with proven leadership ability, they are understaffed on various teams and place unreasonable expectations on said team members, they are reactive...

    Show More

    Advice to Management

    Start looking at exit interview data/surveys, conduct real exit interviews for high performing employees (in terms of attendance, tph, cph, jiras per hour, etc) that quit, pay attention when people leave a particular manager/team lead/site in large numbers, really evaluate feedback provided instead of getting defensive, and stop hiding at Canal when you think your team is mad at you.

    Uber2018-02-01
  7. "Learning all the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Operations Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for more than a year

    Pros

    Fast paced with brilliant colleagues. Uber is a please where you can make a direct impact on a product you likely use every day. It is a great feeling knowing that you are contributing to independence for so many drivers and riders.

    Cons

    It is hard not to get whiplash at times. Decisions with get made, reversed, and then made again. There is a good bit of growing up for middle management. The top level managers are starting to set that course and over the next year things should solid up.

    Uber2017-12-02

    Uber Response

    December 19, 2017Careers Brand Team

    Appreciate the review, thanks! I totally agree that working at a place where you use the product everyday is incredibly exciting. Thanks for joining us for the ride.

  8. "Community Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for more than a year

    Pros

    Benefits, forward thinking company, willing to listen, has a career path for self driven individuals, compensation is good, and there is recognition and internal opportunities for those who put in the work.

    Cons

    At times communication lacks - really depends on your direct supervisor. At this time, there is no pay for performance bonus models for high achievers.

    Advice to Management

    Keep moving forward!

    Uber2017-11-16

    Uber Response

    November 21, 2017Careers Brand Team

    Appreciate the review and feedback! Keep up the great work as a CSR in Chicago.

  9. Helpful (1)

    "(CSR) Chicago Loving Uber!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for less than a year

    Pros

    -The pay -Free catered food and snacks daily -Monthly Uber credits -Everyone is friendly -Helpful - Room for growth -Great Benefits most paid for by the company

    Cons

    -The long shifts 10 hour shifts 4 days on 3 days off -Communication between management

    Uber2017-10-31

    Uber Response

    November 8, 2017Careers Brand Team

    Thanks for the review! Keep up the great work in Chicago.

  10. "Investigating incidents reported in by riders and partners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Uber full-time for less than a year

    Pros

    Young business with a casual, driven, workflow. Benefits like catered lunch and Uber credits every, as well as the other ones they give make their employees feel valued.

    Cons

    Because it is a young business, they are still working on defining their selves and finding structure, policies, and business programs that best fit their needs.

    Uber2017-07-10

    Uber Response

    July 12, 2017Careers Brand Team

    Thanks for the review and all you do on the front lines, interacting with our riders and drivers every day. Keep it up.

Found 161 reviews