Uber Reviews | Glassdoor

Uber Reviews

Updated Sep 19, 2019

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Found 3599 reviews

4.2
StarStarStarStarStar
Rating TrendsRating Trends
84%
Recommend to a Friend
94%
Approve of CEO
Uber CEO Dara Khosrowshahi
Dara Khosrowshahi
1,177 Ratings
  1. Helpful (1)

    "One of the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Operations Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for more than 5 years

    Pros

    - Some of the smartest people that you will ever work with - Interesting problems to solve every day, many of which the world has never solved before - Incredible benefits

    Cons

    - Some structural and organizational changes due to the ever-changing nature of the business. I'm sure that this will calm down a bit as the company matures as a public company.

    Uber2019-08-23
  2. Helpful (1)

    "The work was interesting, but the environment was very unpredictable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Specialist 
    Neutral Outlook
    Approves of CEO

    I worked at Uber full-time for more than 3 years

    Pros

    -Interesting, nuanced work you had to think about -A lot of investment in professional development and skill training -Relaxed culture and great benefits

    Cons

    -Very unsteady. Team reorganizations (changing work responsibilities, being relocated to another city, change of organization's hierarchy) were alarmingly common. That instability extended to management as well; I had six different managers in three years -There's a fairly clear vision at the executive level of the company, but when it comes to your specific organization's leaders, there is a serious lack of... clarity and communication -Relatively low pay

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    Uber2019-09-06
  3. "Good benefits- bad culture"

    StarStarStarStarStar
    Current Employee - Business Development Representative in New York, NY
    Doesn't Recommend

    I have been working at Uber full-time for less than a year

    Pros

    -Amazing benefits- medical, dental, Lyra, gym reimbursement, free lunch and snacks, etc -standard 9-5:30 hours

    Cons

    Super negative culture coming from the top down. Very few people smiling in the office

    Uber2019-09-10
  4. Helpful (2)

    "Great place to work. Strategy, alignment and political issues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Program Manager in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Uber full-time for more than a year

    Pros

    All the benefits of a young tech company: -Great, intelligent and healthy coworkers - I was lucky to be on a phenomenal team of people whom I really enjoyed - Great opportunity to do exciting work in an agile environment -It's overall fun - hip, trendy, open office, etc -Great perks: free lunches, dinner, ride/UberEats credits, equity, etc -Microkitchens -Bring your dog to work in some offices -Unlimited... time off -Opportunity to move around the company -The CEO can be inspirational at times

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    Cons

    Disconnect between management and employees on which direction the company will go. Is it a platform? What does that even mean? Internal politics are pretty gross and counterproductive. Tough to make business savvy and aligned decisions at the mid levels because someone's political ambitions may get threatened The Marketing layoff was executed pretty haphazardly. All marketing strategy employees were laid... off...and not one product marketing person? Hire mgmt consultants for this next time and be aware of political motivations. MGMT is Getting pretty cheap about the wrong things. HR is a bit sneaky, spin-doctor-y. They shifted a larger % or the equity portion of the bonus pool to tech workers from non-tech workers since the tech workers are harder to retain and recruit.

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    Advice to Management

    Incentivize the right thing for managers and directors. Bust up the harmful inner-politics. Instill a solid vision clear across director level and higher so they focus on that instead of each team employing a "choose your own adventure" strategy. Currently, managers and directors are incentivized by their relationships and politicking, more so than actual performance, effectiveness and business sense. Because... Uber is not going to earn windfall profits like Google or Facebook, it needs to be operationally tight with business/budget minded people running it. Think twice before replacing business-savvy leaders with politically-savvy jackals. Models like RAPID worked well for decisions and optimizing operational models. It's not helpful when an empowered political exec dismisses successful models like RAPID and offer nothing to replace it with (other than strong-arming and fear.) This is not good for culture or business. "Do the right thing." A lot of talk about customer experience has surfaced during all-hands, but little has trickled down. Make it part of the norms/culture. Focus on customer journey/experience to create a short and long-term moat (the transportation platform hub will take 10+ years.) This is what Amazon did and they walloped eBay 10+ years ago. Listen carefully to the customer insights about their journey/experience in this regard. Make sure the employee incentive structure in place is for progress on long-term results for improving customer experience (or anything) in place of quick-turn reactive/repair skills. Instill true customer-centricity at all levels and make it part of the vision. Further incentivize the best 10% of drivers and transform them into true brand ambassadors so they can make close to 60-80k a year - it'll pay off but it must be significant. Further De-incentivize drivers below a certain rating/high cancellations regardless if you lose a good chunk of bad drivers. You will be able to recover some amazing drivers that left Uber. You can also easily scalp Lyft Drivers with the right incentive package and pick up a ton of drivers in the next recession, Be wary of giving too much power to your economists and ops stars regarding pricing/incentives/business strategy. They've consistently missed the long-view. They have not championed the customer experience journey in aggregate relying on behavioral internal data and assuming humans will make rational choices based on the lever pushing. Champion qualitative human data from customers, focus less on robotic data that guides the short-term. Improve the actual non-automated customer support experiences on the phone, or over email/chat so riders/driver/eaters feel like a validated human, like they were actually heard. This will be an investment- CommOps reps are true brand ambassadors along with drivers. This will drive a better customer experience than marketing spam, ads, new app features, chintzy reward programs or PR storytelling and help Uber build an actual moat. Understand and improve customer experience, promote and reward drivers to be true brand ambassadors, humanize customer support = improved brand. Double down on Uber Freight. This is where the easiest opportunity is. Not a three sided marketplace. Not a taxi-on demand business. Not a transportation platform that requires 500+ different political relationships with different metros, states and countries around the world. With Freight, you will clean up and dominate an antiquated industry and have solid margins to boot. You know this, go all-in, now, at the expense of expanding in low-margin intl markets, at the expense of getting chain restaurants on Eats (this isn't our niche anyway), at the short-term expense of self-driving cars (this won't pay off until when...2040? Does that even show up in analysts' valuation models?) Most of all: good luck, you’re doing great so far just don’t get out-maneuvered by the power-mongers.

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    Uber2019-09-03
  5. "Not the same as it use to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Rideshare Driver in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Uber part-time for more than a year

    Pros

    You create your own hours

    Cons

    Pay isn't worth the work sometimes Uber takes home more than you

    Advice to Management

    Pay drivers more

    Uber2019-09-04
  6. "Change the world everyday , Making the roads safe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mission Specialist in Pitts, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for more than 3 years

    Pros

    the benefits are killer the pay is great and work load is great you can really feel your work has impact .

    Cons

    moving up is hard each cycle they put more steps to do so, but your pay is great

    Uber2019-08-20
  7. "Great Start-up Experience. Aggressive Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Coordinator 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uber full-time for less than a year

    Pros

    A 100% start-up experience. The local city team is insightful with local marketing strategies. The whole team is young and vivid. Fast in decision making and execution. All staff are highly motivated even the young interns. And thanks to few intereference from the headquarter. Very rewarding work experience.

    Cons

    Complex finance procedures and slow response from the global finance team.

    Uber2019-09-03
  8. "Safely transport passengers to and from destinations."

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Uber part-time for less than a year

    Pros

    Easy work, management of your own time, good payment

    Cons

    The traffic, the risks and sometimes unpleasant people

    Uber2019-08-17
  9. Helpful (2)

    "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Uber full-time for more than 3 years

    Pros

    Allows you to do awesome things

    Cons

    Bureaucracy is mounting quickly at the company

    Uber2019-08-10
  10. "Great for the first job out of college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Representative in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uber full-time for less than a year

    Pros

    Great learning experience , possibility to make good money

    Cons

    A lot of stuff you can’t control that directly affect your performance, not enough opportunity to grow within the company

    Uber2019-08-29
Found 3599 reviews
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