Uber Employee Reviews about "riders"
Updated Nov 14, 2019
"Uber has a positive work environment" (in 258 reviews)
"Flexible hours and make own schedule" (in 249 reviews)
"Sometimes the app doesn't take me to the right location to pick up the riders" (in 376 reviews)
"Wear and tear on POV gets expensive" (in 328 reviews)
Reviews about "riders"
Return to all Reviews"Great gap job."
StarStarStarStarStarI have been working at Uber
Pros
Working own hours. Meeting cool people.
Cons
Occasional sketchy rider. Uber eats base doesn’t pay enough.
Advice to Management
Change the pay plan for Uber Eats to include travel distance to the restaurant.
Uber2019-11-09"Uber Perks"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at Uber for more than a year
Pros
Different tiers and status with increased perks
Cons
Charge the rider a heft service charge in more than 50% of rides and give you 1/3-1/2 of the fare.
Advice to Management
Pay us for the distance traveled to pick up a rider.
Uber2019-10-14"Contractor/Driver"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookDisapproves of CEOI have been working at Uber for more than 5 years
Pros
Flexibility of schedule, immediate payouts, meeting new people, learning the city and its places
Cons
In app and 1-800 customer service is a JOKE (they do not seem to be able to reason beyond a script), Pool rides do not pay enough and the chemistry of riders is hit or miss, picking up Express Pool riders are a complete headache, rides do not pay as much as when Uber FIRST launched in Atlanta.
Advice to Management
Please provide SKILLED training to your in app and 1-800 CSR. It is absolutely frustrating dealing with them! Instead of trying to provide all of these "carrots" to drivers, just pay like you USED to, when you FIRST launched in Atlanta (80/20 for those prior to January 2016). Enough with all of the SELFIES!!! You are going WAAAY overboard with this security screenings. If you see that a driver has been driving... for several hours or even months or years, why repeatedly ask for a selfie?? This interferes with being able to drive, as the app often does not recognize the driver. Therefore, it does not make sense to even use that feature, since it does not properly work! You should be more adjusted and learn to value the ones who HELP to put and keep UBER on the map! DO BETTER!
Show MoreUber2019-10-26"Not worth your time company makes the mobey not us."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at Uber
Pros
Flexibility Nothing else work when you like
Cons
Everything. Company overcharges riders and pays drivers 25% of total.
Uber2019-09-26- Helpful (1)
"Great place to work if you like being underpaid and undervalued"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendI worked at Uber full-time for more than 3 years
Pros
All the free mediocre meals (and good snacks) you could want so you don't necessarily 'need' to purchase or bring your meals unless you actually prefer good food.
Cons
The employees are under valued. If you have an opinion about the way that riders or customer concerns are handled you are considered a problem. If you are over 35 and attempting to move into management positions it likely will not happen as this company generally has ageism tendencies. Every few months you are herded to a new department based on your metrics and job security is an illusion here...you could be put on... a performance warning or on your way out the door at any moment if you don't learn an entirely new line of business in a few weeks. Also, it's a very cliquey environment, if you don't pucker up and act like your team lead or manager is your favorite person on the planet and you want to be just like them one day, you will be an outcast. If you aren't into the same things as your team, you will be an outcast. I've never worked in an environment where people have a problem because you don't wish to go out drinking and partying with them. I've observed people get promotions here simply because their friends are the hiring managers, even if the person was in no way qualified for the position. This company will also peer pressure and sometimes give employees no choice but to help create new lines of business and actual positions, then tell them all they need to apply for the job they created only to be told that they aren't qualified for the position! This is THE single most stressful company I have ever worked at. Between the sexism, ageism, favoritism, and low key racism (they staffed MOST of the African American employees at the Phoenix location on evening shifts, during off hours and made it near impossible for them to get a day shift position). I would NEVER recommend this company to anyone I actually respect. So many employees regularly take extended periods of time off to deal with the stress and anxiety they experience working there. Additionally, they compensate below market value for the same positions found at similar companies.
Show MoreAdvice to Management
Review your hiring process, drug testing should be implemented and learn your products...'I don't know' is not the answer you expect to hear from a Team Lead or Manager.
Uber2019-09-25 "Great in-between career employment"
StarStarStarStarStarRecommendsNeutral OutlookApproves of CEOI have been working at Uber for more than a year
Pros
Very Flexible. The more you drive, the more you earn. Great possibilities for networking and meeting new people.
Cons
subject to evaluations from riders with no driving experience. Ratings are used at times to "game" the system for free rides regardless of actual performance.
Uber2019-08-20"Greedy Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendI have been working at Uber
Pros
You get to make your own schedule. That is the only pro.
Cons
Uber CONTINUES to increase Riders fares. You'd think that the drivers wages would also increase. Nope, they CONTINUE to decrease drivers wages. They lie to the public on how much we actually make. They do not subtract the expense of gas when advertising this pay online, car maintenance, car insurance or rather commercial insurance, or the other added expenses like having to drive to pick up a passenger in which you... are not getting paid for time or miles. UBER HUGELY UNDERPAYS THEIR DRIVERS WHILE CONTINUING TO FUNNEL IN LARGE SUMS OF MONEY FOR THEIR GREEDY NEEDS WHILE THIS COMPANY CONTINUES TO GET RICHER AND RICHER. IT'S DISGUSTING.
Show MoreUber2019-09-22"Barely part-time employment"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
Doesn't RecommendNeutral OutlookNo opinion of CEOI have been working at Uber for less than a year
Pros
Work independently. Set own hours.
Cons
Low pay. More drivers than riders.
Advice to Management
Raise driver rates.
Uber2019-08-30"Driving for UBER takes patience!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Uber for less than a year
Pros
Flexible schedule, tips, getting to know the city grid
Cons
Low pay, wait time between riders, drunk riders, To many riders trying to cram into my car, various heavy scents from Riders.
Advice to Management
NA
Uber2019-08-15"You're in Control"
StarStarStarStarStarI have been working at Uber for more than a year
Pros
Some of the best things about working with Uber include being in control. It's flexible in that you can work whenever and wherever you want to. You also get to meet a bunch of new people, and especially if you're new to a city, you can use it to see new places.
Cons
The main downside is sometimes you can be super busy one day, then the next, you only get a few ride requests. There can be rude riders, but it seems like they're few and far between.
Uber2019-07-21