Uline Reviews | Glassdoor

Uline Reviews

Updated September 20, 2017
346 reviews

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3.7
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Uline CEO Dick Uihlein
Dick Uihlein
206 Ratings

346 Employee Reviews

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Pros
  • Bonus program is great, pay and benefits for a call center type job is unheard of (in 26 reviews)

  • great pay for the a recent college graduate (in 39 reviews)

Cons
  • There is a lot of negative feedback about the dress code & other Uline culture issues (in 55 reviews)

  • Micro management and strange culture/ slow process (in 27 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Strong, Growing, Focused on our Future!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hudson, WI
    Current Employee - Anonymous Employee in Hudson, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uline full-time (More than 10 years)

    Pros

    The Uline Hudson branch is a strong team! Great working relationships between each department. Great friendships in & out of work. This branch is the perfect spring board for a person looking for adventure. Uline will internally transfer employees in good standing to any one of our US locations. As well, we prefer to promote from within whenever possible. Customer Service, the Warehouse, and Sales departments offer strong Uline training for long term success; whether staying in that division or looking for other experiences in other areas of the company.

    The fact Uline offers a generous benefits package inclusive of 401K matching dollar for dollar up to 5%, medical, dental & vision coverage, life Ins, paid PTO, annual bonuses for ALL employees, annual wage increases, tuition reimbursement up to $5000 annually for all employees, and numerous employee appreciation events, annually is very appealing. This is not seen in many organizations!

    Cons

    Uline has a strong internal culture that does not appeal to everyone. We have high standards, expect honest hard work from all employees, and operate a no-nonsense environment. Persons who struggle with open communication, and transparent discussion when opportunity for improvement arises, will not do well.

    Being in a branch often frustrates those wanting advancement opportunities only housed in our corporate offices ( Pleasant Prairie. WI), and not being able / willing to transfer. It is hard seeing great staff leave for local opportunities not available in this branch.

    Uline Response

    Aug 14, 2017

    Thank you for your review, and your time with us. This past year we filled 50% of non-entry level positions with internal candidates. We value all of our employees and the work they do for us, which... More


  2. Helpful (5)

    "Account Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Chicago, IL
    Former Employee - Account Representative in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Uline full-time (More than a year)

    Pros

    - Excellent training, mentorship, and management.
    - Accommodating to individual needs.
    - Car, phone and home internet allowances.
    - Relocation package.
    - Recognized brand with large market.
    - Passionate employees.
    - Profit sharing (approx. $4k)
    - Constant year-over-year growth.
    - Career development opportunities.
    - Potential to work from home.
    - Structured expectations with purpose.
    - Diverse customer portfolio.

    Cons

    - Minimal selling situations; taking orders.
    - Customer service on wheels.
    - Non-commission; marginal incentives.
    - Scheduling: most customers dont need visits or want them.
    - IL HQ in Kenosha, WI.
    - Antiquated policies (e.g. business professional, catalogs).
    - Expendable: queued employees to keep bodies on the road.
    - Slow adopters of new technology.
    - What happens when Liz retires?

    Advice to Management

    1) Amazon has yet to fully penetrate the industrial business supply/equipment market. If more competitive pricing is paired with Prime's next day delivery, then Uline will sincerely struggle.

    2) Leverage data from Uline.com to anticipate business needs and ordering trends.

    3) Stop sending so many catalogs! It erodes margin across the board - customers pay more and employees get paid less.

    3) Develop clear commission structure.

    4) Invest in other direct marketing channels.

    5) Develop internal graduate school program (MBA) from accredited universities to better develop and retain talent.

    6) Saleforce.com. It's a CRM that works exceptionally well. Why play catch-up when there's capital to be an immediate contender?

  3. "Warehouse Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Uline full-time

    Pros

    Great company, competitive benefits and bonuses

    Cons

    Work is not easy, attention to detail is important


  4. Helpful (1)

    "Can't find pay like that anywhere"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Uline full-time

    Pros

    the money was a nice incentive

    Cons

    The hours were not great


  5. Helpful (2)

    "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Nice facilities, good starting pay, good team leads. and depending on which branch-good management. Definitely a growing company that is efficient and dominating the market.

    Profit sharing is unheard of.

    Cons

    It's a call center. Regardless of what department you move to, you'll be taking calls everyday and become brain fried staring at a computer screen for 40 hours a week. It's not a place for any creativity and that is absolutely no exaggeration. If you give a suggestion through the company portal some of the replies are "that's the way Liz wants it" even though it's the most ridiculous and backwards way of thinking. If you are a millennial I would avoid like the plague. The catalogs sent out are an insult to society as a whole and an absolute waste of time and resources. Even huge customers who love the products and services uline offers complain on a weekly basis about the amount of catalogs being sent out. You will take an average of 80-120 calls a day at the start and at least 30% of them are catalog complaints. They also hire CS team leads from outside the company which is a slap in the face to any reps who have worked there a long time. They base every promotion off how you did during your testing in the interview process- and rarely on competence or desire for a new department.

    Some people will love this place, if you like being told what to do with no room for suggestions then this will be the perfect place for you (that is not necessarily a bad thing, it's working and they're growing) it's just very old school for this day and age.

    HR also admitted half the reviews on Glassdoor are fake. What real employee would title the review "speed, passion, operational excellence?"

    The dress code is laughable, you'll walk in with women in panty hose for a cubicle customer service job and feel like you're back in the 1800s. But this will never change because it's Liz's way or the highway.

    Advice to Management

    Stop hiring leadership trainees from outside. They know nothing about the products or benefits that the more tenured CS reps do.

    stop destroying the environment with catalogs.

    Stop praising Liz for every decision (most aren't even that great of ideas).

    Advice for people who may be interested; if you like corporate structure where you go in, do the job exactly the way the company says, and can handle getting ten minutes of bathroom time, then uline will be perfect. Cause they do pay extremely well and the facilities and benefits are great. For many, it's not worth the soul crushing atmosphere and lack of innovation.

    If amazon ever decides it wants to bring on Uline head to head, uline will be destroyed. None of the locations are actually near cities like advertised. For millennials , that's a huge turn off, most are in small towns outside of major metros. Amazon has warehouse in same locations but benefits from having corporations in huge cities where educated people want to work.

    Amazon utilizes innovative technology and doesn't send catalogs.

    Jeff Bezos doesn't share his politics on the back of advertisements like Liz does.


  6. Helpful (1)

    "Lots of stability & advancement opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasant Pr, WI
    Current Employee - Anonymous Employee in Pleasant Pr, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uline full-time (More than 10 years)

    Pros

    You are encouraged to go back to school, they are very supportive. It's not just tuition reimbursement. The managers seem genuinely interested in how the classes are going. The growth is unbelievable. Uline promotes from within a lot so there is a lot of upward mobility.

    Cons

    At the branch level, it is more difficult to advance. There are a limited number of management & analyst positions (which is true for all companies). At a certain point, you have to move to corporate to advance. There is a lot of negative feedback about the dress code & other Uline culture issues. To be honest, it's true. If you are more concerned with the dress code than you are about having a steady job with great benefits and room for advancement, Uline is not the company for you.


  7. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Uline full-time (More than 3 years)

    Pros

    Good pay, benefits, and bonuses

    Cons

    Where do I begin!? Ridiculous expectations, horrible management, insane and delusional CEO.

    Advice to Management

    Wake up and realize the people working for you are human beings with feelings, and lives outside of your stupid company. No one is perfect and your expectations are absurd and your management sucks..hence why you are ALWAYS hiring and have horrible turnover!!!!

  8. "Over time is available to hourly employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Receivable Specialist in Gurnee, IL
    Current Employee - Accounts Receivable Specialist in Gurnee, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uline full-time (More than a year)

    Pros

    The people actually care about getting their work done and are paid accordingly

    Cons

    Can't say I have any when you compare the same jobs to other companies


  9. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uline full-time

    Pros

    Exceptionally clean and well maintained facilities

    Cons

    Lack of autonomy at all levels if not a family member

    Advice to Management

    Delegate more responsibility to people outside the 'family'


  10. Helpful (1)

    "Great Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Pleasant Prairie, WI
    Current Employee - Anonymous Employee in Pleasant Prairie, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uline full-time (More than 5 years)

    Pros

    The company is constantly growing and outpacing the competition. This growth is paid back to the employees with great salaries, bonuses, and benefits. It's a fast paced environment which I like, I clock in, get to work and before I know it, it's time to go home.
    The buildings are as clean as you'll see anywhere, this includes several 1 million square foot warehouses. They have a great cafeteria, gym, salon, and more.

    Cons

    Some micromanagement with certain teams.

    Advice to Management

    Consider occasional work from home days, other than that, keep up what you're doing!


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