Uline Reviews | Glassdoor

Uline Reviews

Updated January 12, 2018
374 reviews

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3.7
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Uline CEO Dick Uihlein
Dick Uihlein
227 Ratings

374 Employee Reviews

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Pros
  • Bonus program is great, pay and benefits for a call center type job is unheard of (in 28 reviews)

  • great pay for the a recent college graduate (in 39 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (10)

    "Company in Growth Mode!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uline full-time

    Pros

    Uline is a fantastic company to work for with a strong culture and unlimited future. Management is very transparent with the way the company is performing. As a strong North American, family-owned company, Uline is a company that you are proud to work for. The work/life balance may not come in the form of working from home but you can be sure that at the end of the day you will not feel the strain or pressure to work through the night.

    -Fully vested in 401K after 30 days
    -Great benefit plan
    -Competitive pay
    -High-performance workplace culture
    -Transparent owners
    -Low turnover
    -Opportunities to volunteer
    -Happy employees
    -Owners focus on growth of business and are heavily invested in their employee's success
    -First generation owners
    -Double digit growth, annually
    -Open door management style
    -Free personal trainers on site
    -Free haircuts
    -Reasonably priced massages
    -Miles of walking and running paths
    -Lunch & Learns focused on topics of interest

    Cons

    Tough to get in. Once you are in you tend to stay.

    Uline Response

    Dec 14, 2017

    Thank you for your feedback. We are happy you’ve had a great experience here. At Uline, we invest in the company’s success as well as our employees’ success. This includes providing great benefits... More


  2. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Jose, CA
    Former Employee - Account Manager in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uline full-time (More than 3 years)

    Pros

    Great company. Great benefits. The culture expects you to work hard, and they pay your generously for it. I have also seen the owner of Uline do what no other major/large companies have done for their employees and their employees' families. If you want to work for a company where you can focus solely on sales because its infrastructure gives you (sales people) very little to no fires to put out, Uline is it!!! NorCal management is the best with long term experience within the company. The leaders here in NorCal truly leads from the front.

    Uline is also working very hard to improve their career path by promoting from within. Lots of growth in the horizon so great opportunity!

    Cons

    The only con that other people might see is the micromanagement. I never saw it as a problem because Uline offers over 32k SKUs to thousands of companies ranging from 1-5 Ees to 1,000+ with multiple locations across the country. With that said, it is imperative to make sure their Ees are doing the right thing not only for Uline, but also for their customers.

    As soon as management recognizes your mastery of their process and that you are a guardian of their system, micromanaging should disappear.

    Advice to Management

    Maybe let the sales reps dress business casual (no ties for men) as we are now dealing with mainly millennials as buyers and decision makers.

    Also make sure to have a clear defined carer path for your future leaders and follow through.

  3. "Job satisfaction"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Uline full-time

    Pros

    Great company, great culture to thrive in

    Cons

    Very hard to get in the company, but once in you are satisfied


  4. "Great place to start your career after college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cash Applications Specialist in Waukegan, IL
    Former Employee - Cash Applications Specialist in Waukegan, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uline full-time (More than 3 years)

    Pros

    offer a lot of growth opportunities, mentor groups, ability to move around in different departments, 401K match, in-house gym and wellness programs, in-house nail salon (corporate), complimentary massages, profit sharing bonus, super personable CFO

    Cons

    too much micromanagement, strict dress code

    Advice to Management

    focus more on rewarding top performers


  5. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uline full-time

    Pros

    Great upper level support, great bonus programs, competitive environment

    Cons

    Very structured to help you focus on what is needed to be successful which may not be for everyone.

    Advice to Management

    NA


  6. "Do not work here"

    StarStarStarStarStar
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Uline full-time (More than 3 years)

    Pros

    Pay and benefits. Lots of catered meals. Growing/ steady job.

    Training programs are excellent and best part about the company.

    Cons

    Micromanaged. Ridiculous expectations. Delusional CEO.

    They do not hire from within for promotions or jobs like team lead. They obsess over how you tested during the interview which prevents promotions. This thinking is severely flawed because at my location there have been tenured reps who are more than willing and qualified to be a team lead. Instead they hired an outside candidate who turned out to be a felon who stole thousands of dollars from their old job. If they encouraged promotions for internal candidates, this wouldn’t happen.

    The expectations are tough.. metrics based on talk time, error rate, email time. if the time is too high you get put on a report. If the time is too low they tell you you’re being to fast and to focus more.

    You get 10 minutes of bathroom time which is monitored daily. You did not read this incorrectly either.

    The call volume is unrealistic. You do not get a chance to breath or think between calls. If you aren’t finished completing your work from a prior call, you have minimal to no time to focus on the next call. Yet every error is measured and counts against you.

    CEO loves sharing her political views with employees and the customers.


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Atlanta, GA
    Current Employee - Sales Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uline full-time (More than 3 years)

    Pros

    Strong growth, clear communication on what is expected, great management.

    Cons

    Work load can be very heavy in Q1 and Q2.

  8. "Uline rocks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uline full-time (More than 3 years)

    Pros

    Great benefits
    Good managers
    Clean work environment

    Cons

    Hours can be rough and warehouse is hot


  9. Helpful (10)

    "Pros and Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasant Prairie, WI
    Current Employee - Anonymous Employee in Pleasant Prairie, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uline full-time (More than 5 years)

    Pros

    - Opportunities for development: You can raise your hand and get experiences that you want to.
    - Bonus programs: Bonus programs are very competitive.
    - Successful: The company is killing it, and has been for years. Whenever you think the success is going to slow down, it doesn't.

    Cons

    - Base salaries are not competitive. Uline looks for top talent but then expects to pay middle of the road for it.
    - Very poor maternity leave policy (and no paternity).
    - Focus on hours. You can bust your butt 47 hours a week and be compared unfavorably to someone who stands around for 50 hours a week.
    - Cubes are audited to ensure they follow strict guidelines.

    Advice to Management

    - Stop focusing so much on hours worked; it's just a number.
    - Look at updating some of your benefits, specifically parental ones.
    - Look at updating policies in general. Good companies are able to change over time and still maintain their culture. Seems like there are many things Uline is afraid to change out of fear it will disrupt the culture. It's time to get out of this mindset.


  10. Helpful (2)

    "Never seen anything like it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kenosha, WI
    Former Employee - Anonymous Employee in Kenosha, WI
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Uline full-time

    Pros

    Pay and co-workers were great.

    Cons

    Every process and task was micro-managed. You get a lot of feedback and don't know what to work on and which is just opinions.


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