Ulster Bank Reviews | Glassdoor

Ulster Bank Reviews

Updated May 25, 2017
40 reviews

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Full-time Part-time

2.8
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Ulster Bank CEO Jim Brown
Jim Brown
12 Ratings

40 Employee Reviews

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  1. "Great people but the culture changed immeasurably"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ulster Bank full-time

    Pros

    Great people - good pay - lots of opportunities for growth and development

    Cons

    Older, more senior HO staff, who held the pre-RBS ideals, try to maintain an ethos of respect and integrity - two words that have disappeared from the Vision, Mission and Values statements. Waves of redundancies have cut the heart out of the place.

    Advice to Management

    If your aim is No. 1, by 2020, for customer service, trust and advocacy, you need to start looking at it from the customer's point of view. Review your training, the amount of pressure you're putting on your staff, the level of respect they experience from you and that they, in turn, show the customer - it's not working. Empowerment is not dumping more power on them, than they know what to do with - it's listening, acting, supporting, coaching them to actually reach their potential - it's not ticking boxes or following a script - it's about really caring and showing it - to both your staff and your customer. The fear and level of mistrust is palpable when you walk into the branch - find a better way to get to know your customer and to support your team.


  2. "Very good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Analyst in Dublin, Co. Dublin (Ireland)
    Current Employee - Treasury Analyst in Dublin, Co. Dublin (Ireland)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ulster Bank (More than 3 years)

    Pros

    Great work environment and benefits

    Cons

    Could offer more in training


  3. "Ulster Bank - CSO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Friendly colleagues and nice office environment

    Cons

    Very stringent KPIs which were at times ridiculous


  4. "Decent company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Officer in Belfast, Northern Ireland (UK)
    Former Employee - Customer Service Officer in Belfast, Northern Ireland (UK)

    I worked at Ulster Bank full-time (Less than a year)

    Pros

    Colleagues were very helpful and helped to create a good working environment

    Cons

    At that time the pay for Customer Service Officers was very low given how busy the role was

    Advice to Management

    Continue to listen to staff


  5. "uncertain future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good package
    good people
    decent work environment

    Cons

    not in control of future
    not investing enough in the business

    Advice to Management

    be more open and hionest


  6. "Don't even apply"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Executive in Belfast, Northern Ireland (UK)
    Current Employee - Business Executive in Belfast, Northern Ireland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ulster Bank full-time (More than 5 years)

    Pros

    Most people are friendly but it's clear they are in it for themselves. Promotions clearly favour whoever are mates with senior management and its seems at last people are leaving because of it.

    Cons

    Mates club, poor salary ranges, poor attitude from senior staff who have a firewall between them and the lower staff who do all the work. Serious legacy issues yet to be found and constant downer caused by staff long since left and attitude is put up or shut up.
    Also they go on about flexible working and helping parents but it all smoke and mirrors. Senior managers in our team take days working from home but then say they can't let anyone else do it without a rational reason

    Advice to Management

    Leave


  7. Helpful (1)

    "Good people development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ulster Bank full-time (More than 8 years)

    Pros

    Excellent opportunities for the right people, supportive of staff attending training courses to enhance personal development. Very flexible and good at communicating to staff

    Cons

    Constant re-structures leads to an environment of uneasiness for staff

    Advice to Management

    Help support staff transition through change (given its so frequent)


  8. Helpful (1)

    "Great job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay. Nice colleagues to work with.

    Cons

    Slow career advancement. Upper management not great at communicating downwards.

    Advice to Management

    Communicate better


  9. "UBI - more retail centric now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ulster Bank full-time

    Pros

    Good exposure to senior management

    Cons

    RBS parent tends to favour consistency over optimal solution


  10. "CSO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSO in Belfast, Northern Ireland (UK)
    Former Employee - CSO in Belfast, Northern Ireland (UK)
    Doesn't Recommend
    Negative Outlook

    Pros

    Friendly atmosphere, friends for life

    Cons

    Salary no promotion, much to sales focused


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