Ulta Beauty Reviews in Chicago, IL | Glassdoor

Ulta Beauty Chicago Reviews

Updated June 9, 2017
167 reviews

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Chicago, IL Area

2.8
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Ulta Beauty CEO Mary Dillon
Mary Dillon
72 Ratings

167 Employee Reviews

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Pros
Cons
  • work life balance not always met (in 103 reviews)

  • No support from upper management (in 128 reviews)

More Pros and Cons

  1. Helpful (1)

    "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bolingbrook, IL
    Current Employee - Anonymous Employee in Bolingbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ulta Beauty full-time (More than a year)

    Pros

    Great at change and adapting to current trends

    Cons

    It is retail hours,


  2. "yayyy!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Cashier in Bolingbrook, IL
    Former Employee - Lead Cashier in Bolingbrook, IL
    Recommends

    I worked at Ulta Beauty (Less than a year)

    Pros

    The pay was good, people were great.

    Cons

    there was nothing I found displeasing.

  3. "Unprofessional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Bolingbrook, IL
    Former Contractor - Anonymous Contractor in Bolingbrook, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ulta Beauty as a contractor (Less than a year)

    Pros

    A lot of great people work here who are committed to building a great product for users.

    Cons

    A lot of lip service (no pun intended) to improving development process. Also, neither a one nor two week notice of contract termination; just cast aside after providing measurable value.

    Advice to Management

    Walk the Talk and treat employees (yes, even contractors) with dignity and respect.


  4. Helpful (4)

    "Ulta is a fun environment. It does get stressful just like other retail jobs."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Chicago, IL
    Current Employee - Beauty Advisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ulta Beauty part-time (Less than a year)

    Pros

    Discount
    Work environment
    Gratis
    Work/life balance
    Flexible hours
    Met great people
    Learn a lot about cosmetology
    Most managers care about their employees

    Cons

    Sometimes the managers expect a lot
    Managers have favorites
    Clicks
    Cattiness
    The managers need to talk to each other more and follow through with what they say.

    Advice to Management

    Thank you for caring about your employees, even if you don't get along with someone. Do not encourage cattiness or clicks by talking about other employees.


  5. "Solution Architect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Solution in Bolingbrook, IL
    Current Contractor - Solution in Bolingbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ulta Beauty as a contractor (More than a year)

    Pros

    Very freindly and supportive work environment

    Cons

    Chicago is very windy city .

    Advice to Management

    NO comments


  6. Helpful (1)

    "Contractors Beware"

    Star Star Star Star Star
    Former Employee - IT Consultant in Bolingbrook, IL
    Former Employee - IT Consultant in Bolingbrook, IL
    Doesn't Recommend

    I worked at Ulta Beauty full-time

    Pros

    A good contractor hourly rate.

    Cons

    Contractors are treated like second class citizens. They are only afforded 3 month contracts, which Ulta ends at their whim, with/without notice to the person affected (i.e. one day you're in, the next day you're out). There are also those who's behavior is in direct conflict with ULTA’s core values: Do What’s Right (trust, respect, fairness, integrity); Win Together... And the Company’s Anti-Harassment Work Environment Policy (“Ulta Beauty prohibits any behavior that could be considered harassment or contribute to a hostile work environment, whether it rises to the level of illegal harassment or not.”). These actions go on without repercussions, since the FTE manager's word is taken as the ONLY termination/departure cause, w/o the perspective (and "truth") solicited from the person/contractor impacted.

    Advice to Management

    Have exit interviews for ALL personnel leaving the company, whether they are contractors or full time employees. Else, you will not get the feedback you need to identify poor managers and make the necessary changes to eliminate the toxic environments they nurture. A high % of contractor terminations/hires should raise a red flag to be addressed immediately. Please do this for the benefit of those still at Ulta and those who will be hired in the future. You're image depends on it!!


  7. "Merchandising Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Student in Chicago, IL
    Former Intern - Student in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ulta Beauty as an intern (Less than a year)

    Pros

    Incredible culture and super collaborative teams. It was such a welcoming and encouraging environment. There is so much opportunity and a lot of room to grow.

    Cons

    I did not have a single negative experience in their corporate office.

  8. "Great financial outlook, little self control"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bolingbrook, IL
    Former Employee - Anonymous Employee in Bolingbrook, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Ulta Beauty full-time

    Pros

    Awesome industry, fun products to work with, great to be at a winning retailer.

    Cons

    Overbuilt internal functions lack accountability for results.

    Advice to Management

    Keep working at it!


  9. Helpful (1)

    "Part Time Beauty Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Chicago, IL
    Former Employee - Beauty Advisor in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Ulta Beauty part-time (More than 5 years)

    Pros

    Amazing selection of products in Mastige and Prestige brands. Pro Hair Care, Nail Care and Full Salon Services. The best group of people I've ever worked with. Reasonable discount on products & duscount applies to Salon services as well.

    Cons

    Always short staffed, never enough cashiers or sales floor support. Most Salons don't have a receptionist. So not only are you fielding regular customer cslls, but Salon & Benefit Brow Bar calls for appointments. It's a circus trying to maneuver through doing a color match, to answering the phones, booking appointments and running the register. In a 8,000 sq. ft. building you usually have approximately 3-4 associates covering the floor. It's very hard if not almost impossible to do your job accurately or efficiently. Don't even throw in Merchandising that happens almost bi-wkly, floor sets, large shipments (usually 3-4 pallets) and Operations. There's just not enough payroll to get these tasks done well. In the District I work in there have been 10 District Managers within 7 years. They don't last long, same with store level support. Turnover is high, so there's always on-boarding and training that needs to be done. Not a lot of training takes place in regards to store or product knowledge. Only Beauty Advisors get product knowledge training which is usually a video type training.

    Advice to Management

    Senior Management- Mary Dillion, add some payroll to these stores. Hold GM's accountable for staffing stores adequately. Add at least a part-time receptionist to field Salon calls. All staff needs to be trained in product knowledge so that the customer experience isn't broken. Add more cashiers to make the line for check out move faster. It would be a overall better experience. Recruit, hire and train the right District Management with experience managing a big box.


  10. "Hair Stylist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hair Stylist in Chicago, IL
    Current Employee - Hair Stylist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ulta Beauty part-time (More than 3 years)

    Pros

    25% off discount and flexible shifts

    Cons

    Management is a joke and HR allow you to get harassed and bullied with no repercussion!


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