Ulta Beauty Reviews | Glassdoor

Ulta Beauty Reviews

Updated April 26, 2017
2,731 reviews

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Full-time Part-time

3.1
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Ulta Beauty CEO Mary Dillon
Mary Dillon
983 Ratings

2,731 Employee Reviews

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Pros
Cons
  • work life balance not always met (in 102 reviews)

  • Communication from upper management could really use some work (in 123 reviews)

More Pros and Cons

  1. Helpful (4)

    "This place gives the term 'bad company' a whole new meaning."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in McHenry, IL
    Current Employee - Cashier in McHenry, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The 25% discount, and the gratis the company ocassionally gives out after you work your behind off.

    Cons

    Everything. No insurance offered for part-timers, horrible lack of hours, bad management, exspensive to keep up with dress code along with hair styles and trends.

    Advice to Management

    Take lessons from other companies, the "snob-like" attitude is distasteful. Expect the same from your fellow employees as you would yourself, and try to shy away from the hypocriticalism. If you take 3 or 4 smoke breaks during a shift, others should be allowed the same also.


  2. Helpful (6)

    "Don't work for Ulta"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Consultant in Saint Louis, MO
    Former Employee - Beauty Consultant in Saint Louis, MO
    Doesn't Recommend
    No opinion of CEO

    Pros

    You will receive a 25% discount on products and 50% discount on salon services. A few times a year, the discount can be as high as 40% off of products and 60% off of salon services.

    Cons

    Employees in managerial type roles who have no knowledge of cosmetics and lack customer service/people skills. Hours are cut so drastically there are not enough employees to assist customers. This is frustrating for both the customers and employees. Lack of training for employees. Lack of incentives for employees other than employee discount. The pay is very low.

    Salon services are not paid for at the salon. So the customer has to come and wait in line behind all the retail customers. If the customer wants to add a tip to their charge, a manager has to approve it first. This causes the customer to be inconvenienced as they have to wait around for a manager to come approve their tip.

    Advice to Management

    provide employee benefits to all full time employees. Provide better training to managers in the areas they lack knowledge. Don't hire people just because they have a retail background. They are not very useful if they know nothing about cosmetics and lack customer service/people skills. Make more of an effort for your employees to feel like they are valued.

    Don't cut hours so drastically that you lose customer service.


  3. Helpful (6)

    "Don’t torture yourself. Pick up tin cans before working for Ulta."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underpaid, Overworked, Scapegoat in Dallas, TX
    Current Employee - Underpaid, Overworked, Scapegoat in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    The employee discount program. There are two DM’s in the DFW area that appears to be great. One is a female and the other male whom I cannot speak of. The female is great really appears to be on her game.

    Cons

    The problem is within the stores themselves. Everyone knows that in this economy all retail hours have been cut, even the guests know that, but it seems like the GM’s need to be reminded.
    When the hrs are cut for hourly workers you would think that the GM and ASM would step it up and put in the hours that are needed to run the store. We that is not the case. The store continues to fall apart around our feet. The store is dirty, un-kept, daily tasks are neglected. We as hourly employees cannot take care of our responsibilities when we are not given the help from upper management. It is as though some have NO CLUE that when you are salary you may have to put in more than 45 hours a week to keep the store running as it should. The GM is out of touch with what goes on at night because she NEVER CLOSES. Of course it is reported as though she does.

    I could really go on but why bother.

    Advice to Management

    To step outside your office and see what is really happening


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  5. Helpful (4)

    "In extream need of good management!!!!!!!!!!!!!!!!!!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Esti in Mesa, AZ
    Current Employee - Esti in Mesa, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    if you work in the salon you get any salon service done for free, and if you work for the store side you get half off and even up to 60%.

    Cons

    I’ve worked for ulta for 2 years and at first i really liked it. All of us that worked for the salon got along great the store side did have some issues but they really weren’t big. but since I’ve worked there we have had 3 diff GMs. and me and 2 other girls are the only ones that have worked there for over a year and a half. the dm can not seem to keep any managers in the store long enough to actually fix problems we’ve had 5 salon managers in the last 2 years the last salon manager hadn’t done hair in 15 YEARS!!!!! and didn’t know how to use a computer. which are both part of her job. after numerous complaints from employees and customers she was replaced. and now they have replaced her with someone that can do most of her job. but still doesn’t know how to run a salon. She has asked employees to clock out in the middle of the day and come back later when there next client comes in because the salon was over hr. (which is against the law in cali, and I belive so in az also) asked employees to(work off the clock) not come in but take mandatory conference calls from home so they don’t use salon hr. and don’t get paid for them. She’s very rude to her employees. I’ve worked for other company’s and have never worked for a company as disorganized and mismanaged. also telling employees about mandatory meetings 2 days before the meeting and then when someone cant come because the meeting is on there day off and wont be in town.she told them that she would have to write them up if they cant come.

    Advice to Management

    the DMs need to come in and actually sit down with employees to see how the store is actually working and if there are any ways or ideas to inprove the store


  6. Helpful (8)

    "Facts about working for Ulta"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salon Manager in Fairview Park, OH
    Former Employee - Salon Manager in Fairview Park, OH
    Doesn't Recommend

    Pros

    They give a store discount.

    Cons

    Working for Ulta as a Salon Manager was difficult under the best circunstances. The company doesn't understand the relationship between the client and the stylist, and therefore provides no privacy between the actual store and the client in the salon. The atmosphere is a very well made Great Clips, but with very high prices. Clients don't tend to return because they don't connect with their stylists. They provide no receptionists and no waiting area. As the salon manager, you are held to a weekly quota of services, plus a week's worth of paperwork. If you try to offer any suggestions as to why this set up isn't working, you are branded as no being a "team player". It is all work and no reward. The salary is low- 34,000, and they find every reason they can not to give you a raise. I have nearly 30 years of experience as a hairdresser behind the chair, and I have owned my own salon and this company ground me right down in a litle more than 2 years. Their expectations are unresonable. I don't know who is advising them for running their salons, but I think I'd switch.

    Advice to Management

    Hire some experienced hairdressers to advize you on how real salons run. Learn what clients and hairdressers talk about and how they interact. Put a receptionist in each salon and put some walls up.


  7. Helpful (3)

    "Unfair Buisness"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend

    Pros

    Employee discounts are probably the best reason to work for Ulta if you are into certain products that Ulta carries..

    Cons

    Management doesn't treat all employees equal, nor do they follow the rules that are implied to their employees, when there is a concern that you have with a manager it never seems to get resolved and when you call a district manager, you are lucky to get a call back.... Managers are never consistent in their own jobs and with employees, we basically become slaves right before a walk through because management never wants to reveal how they been actually running the store, If you are trying to look for employment with ulta and think this job is a resource of paying all your bills, Its not a job for you. Hours are given to you in the amount of sales that the store makes, and the hours you do get are very minimum, for example if you have a car payment this job will not help you, you are lucky to even get 15 hours a week...and it don't matter what department you are in and how much experience you have everyone makes the same amount which is minimum wage... another thing is, do not expect or count on hours given to you on your schedule because most often times management sends you home early, and if you are a closing associate management always likes to leave early for there own personal pleasures and are not considering the stores needs of maintenance and employees concerns of getting all there hours..Couple of times an associate would come into work and before they could even clock in they were told that their shift was cut, The lack of managements concerns in pre warning their employees of hours being cut or even a phone call to let you know that your shift has been cut is so unpredictable. I was surprised when an associate had mentioned that management forgot to call to let the employee know that her shift was cut.. Maybe employees should start calling in to work to make sure they are still scheduled for their shift so that they are not wasting their gas and time... Don't believe in open door policy nor believe when any manager says to go to them about any concerns or any conflict issues with another manager because it is never confidential as they say it is,

    Advice to Management

    Its sad to say that the Management skills are so limited to what should be required to run a store, Not one manager in the store is professional when it comes to customer relations and with employee relations... Ulta is a pick and choose relation on who they want to service and which employees are their favorites..I would advise management to read the employee hand book again and practice policy and procedures on their own behalf instead of the employees, I think that Management is having a harder time with the policy and procedures more then the employees. for example a few times LP came to the store due to a huge amount of theft that was occurring in our store and it almost seems like we as in employees and not managers were getting blamed for poor customer service and not being more attentive to the customers to prevent the situation but its funny how district managers are not catching the store managers or even assistant and department managers on their negligence of policy and procedures, there are managers going into the store by them self with out another associate or manger, also being late to work and having your employees wait in the parking lot til you arrive and then to ask them not to clock in because they are going to clock you in is unacceptable especially when they want to cover themself when it comes to their attendance.. That should be considered theft or possibility of a theft situation that should be overlooked when managers are entering the store by themselves and even tampering with clock ins. My biggest Advice is Monitor your store managers and managers instead of listening to the managers stories about their associates flaws and how their associates are not following the policy and procedures... And make time to listen to employees concerns for their is always another side to these managers, Employees are always easy to blame instead of managers, but my only concern and question is, If managers are quick to watch and blame their employees of not following policies and procedures, Who is there on the other end watching and making sure managers are doing the same? This is just a couple of advice and concerns that makes me wonder why employees are always quiting. UNFAIR BUISNESS..


  8. Helpful (3)

    "Would not work there again for a million dollars"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prestige Consultant in Columbia, MD
    Former Employee - Prestige Consultant in Columbia, MD
    Doesn't Recommend

    Pros

    - some of the co-workers are great people and are fun to be around
    - gratis, whenever you actually recieve it, is always good

    Cons

    -The Management are completely and utterly incompetent
    - When requesting for time off if it is one day short of 14 days notice you are given grief about it or actually black-mailed (true story)
    - The pay is terrible for the job and what they expect given I have worked other, higher-end places that pay much better
    - NO COMMISSION, yet there are sales goals? that's laughable
    - Managers are rude 90% of the time and will blow you off if you have to correct your schedule or need something of them
    - A lot of talking behind people's backs and A LOT of jealousy
    - Unfairness! Management stands around and chews the fat but when you do the same for a couple minutes you are immediately told to "disperse"
    - Nit-picking over stupid things like the wrong pair of shoes
    - The entire dress code is actually ridiculous given they sell Revlon and other mass cosmetics.
    - There are cameras in every inch of the store yet they still treat their employees like thieves when in reality, the customers are the ones doing ALL of the stealing
    - There is no communication between members of management. If you tell one person, it will never get back to the store manager or another manager. No matter how many times you remind them.
    - When you do a job well done you are never complimented, they focus on the negative only.

    Advice to Management

    Get a clue and stop treating your employees like dirt. Take a couple classes on how to manage a store because you need it. Stop expecting a million things from someone who you pay almost minimum wage to. Stop taking your jobs so seriously and realize that work does not come before family/school. Pay your employees better, stop talking about them behind their backs and focus on the important things.


  9. Helpful (3)

    "Merchandise Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Manager in Glenview, IL
    Former Employee - Merchandise Manager in Glenview, IL
    Doesn't Recommend

    Pros

    -Meet fun people
    -Interact with different company's vendors
    -Get paid to play with makeup
    -Decent discount on products and salon services

    Cons

    -No advancement opportunities
    -barely paid over minimum wage
    -Hard to get bonuses
    -Raises consist of mere change if any raise at all
    -Constantly cutting hours for all staff

    Advice to Management

    More of a company for someone who wants to play with makeup all day vs someone with an actual interest in business.


  10. Helpful (2)

    "Not a good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prestige Cosmetic Manager in Cincinnati, OH
    Former Employee - Prestige Cosmetic Manager in Cincinnati, OH
    Doesn't Recommend

    Pros

    The only nice thing that I could honestly say working at Ulta would be the discount that you receive.

    Cons

    Terrible hours
    Upper Management treats employees inhumane
    Management is horrible
    tasks are never ending
    management totally sucks

    Advice to Management

    HIRE BETTER QUALIFIED UPPER MANAGEMENT


  11. Helpful (3)

    "If you think you have it bad- you should work for Ulta then you will love your present job!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Atlanta, GA
    Current Employee - Operations Manager in Atlanta, GA
    Doesn't Recommend

    Pros

    The coworkers are delightful and the make up is great. Thats all I can say about Ulta so Ill save the other comments for below!

    Cons

    Well- if you want a promotion for the general manager position that your already doing for over a year total - your not gonna get it ( and you have been employed with Ulta for almost 4 yrs). Why? because ulta likes to hire external " friends " to fill these positions. What does Ulta pay for a four year degree and knowledge? The same amount that Race trac gas station pays their cashiers. If Corporate would get their heads out of the clouds and the president pay attention to employees- then Ulta would benefit by better business. Ulta would rather have "bodies" in the store as long as they only get 16 hours vs hard working dependable employees.And just some advice for District managers, when a MANAGER ask a question directly to you via email- DONT return a phone call and discuss managerial business with a temporary key holder while the manager that initiated the question is sitting right there and the DM does not even ask to speak to that person. Can you imagine the unprofessionalism? Whew- I could go on but then one might think im just an unhappy bitter employee. HAHA your right!!!

    Advice to Management

    Presidents, CEO's, and all the corporate ppl that have nop idea how a store operates- try working in a retail store for a month or so and learn the basics of how and why store level managers do what they do and how they do it with limited hours with 20 ppl on staff at 365 hours a week budget.


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