Ulta Beauty Reviews | Glassdoor

Ulta Beauty Reviews

Updated May 22, 2017
2,766 reviews

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2,766 Employee Reviews

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Pros
Cons
  • work life balance not always met (in 102 reviews)

  • Communication from upper management could really use some work (in 125 reviews)

More Pros and Cons

  1. "Good"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ulta Beauty full-time (More than 3 years)

    Pros

    People, work, merchandise, retail fun

    Cons

    Work load early mornings task

    Advice to Management

    Nothing


  2. "designer/ stylist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saratoga, CA
    Former Employee - Anonymous Employee in Saratoga, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ulta Beauty full-time

    Pros

    An easy start for gaining clientele but not likely to move with you.

    Cons

    Management was corporately driven and seemed to have a lot of expectations for what little they offer.

    Advice to Management

    booking system is majorly flawed *lunch breaks and automatic chemical service booking*


  3. Helpful (1)

    "Associate Manager of Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager of Operations in Fresno, CA
    Current Employee - Associate Manager of Operations in Fresno, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ulta Beauty full-time

    Pros

    I have learned that it truly is the team that runs the store that makes it run successfully.

    Cons

    They promote young associates to give them a mediocre raise instead of paying them what they are worth for all that they do. Way too much theft with not enough loss prevention support from the company if any at all.


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  5. "Great financial outlook, little self control"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bolingbrook, IL
    Former Employee - Anonymous Employee in Bolingbrook, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Ulta Beauty full-time

    Pros

    Awesome industry, fun products to work with, great to be at a winning retailer.

    Cons

    Overbuilt internal functions lack accountability for results.

    Advice to Management

    Keep working at it!


  6. "Prestige Beauty Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prestige Beauty Advisor in Bay Shore, NY
    Former Employee - Prestige Beauty Advisor in Bay Shore, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ulta Beauty part-time (More than 3 years)

    Pros

    Free makeup
    Free trainings
    Tips when doing makeup
    Easy Job
    Get to play in Makeup
    Fun work environment when working with good coworkers
    Job isn't hard
    Help a lot of people
    Great discount
    Great holiday discount
    Gratis every few weeks

    Cons

    Management
    Lazy staff
    Theft
    Inconsistent hours
    Always cleaning
    Rude customers
    Don't get Credit for hard work
    Standing all day
    They give breaks


  7. "Management made it bad for everyone"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Columbia, SC
    Former Employee - Beauty Advisor in Columbia, SC

    I worked at Ulta Beauty part-time (Less than a year)

    Pros

    Free samples salon discount

    Cons

    Management had favorites very clique-ish. Disciplined some employees but not others for the same infractions. Not flexible with hours for it to be only part time with low wage and no hours to begin with. No room for growth and don't value employees it's all about sale goals. Brought personal issues to work all the time and took it out on employees

    Advice to Management

    Be adults stop talking about employees behind their back and focus on your job.


  8. Helpful (1)

    "Part Time Beauty Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Chicago, IL
    Former Employee - Beauty Advisor in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Ulta Beauty part-time (More than 5 years)

    Pros

    Amazing selection of products in Mastige and Prestige brands. Pro Hair Care, Nail Care and Full Salon Services. The best group of people I've ever worked with. Reasonable discount on products & duscount applies to Salon services as well.

    Cons

    Always short staffed, never enough cashiers or sales floor support. Most Salons don't have a receptionist. So not only are you fielding regular customer cslls, but Salon & Benefit Brow Bar calls for appointments. It's a circus trying to maneuver through doing a color match, to answering the phones, booking appointments and running the register. In a 8,000 sq. ft. building you usually have approximately 3-4 associates covering the floor. It's very hard if not almost impossible to do your job accurately or efficiently. Don't even throw in Merchandising that happens almost bi-wkly, floor sets, large shipments (usually 3-4 pallets) and Operations. There's just not enough payroll to get these tasks done well. In the District I work in there have been 10 District Managers within 7 years. They don't last long, same with store level support. Turnover is high, so there's always on-boarding and training that needs to be done. Not a lot of training takes place in regards to store or product knowledge. Only Beauty Advisors get product knowledge training which is usually a video type training.

    Advice to Management

    Senior Management- Mary Dillion, add some payroll to these stores. Hold GM's accountable for staffing stores adequately. Add at least a part-time receptionist to field Salon calls. All staff needs to be trained in product knowledge so that the customer experience isn't broken. Add more cashiers to make the line for check out move faster. It would be a overall better experience. Recruit, hire and train the right District Management with experience managing a big box.


  9. Helpful (3)

    "I love Ulta but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Washington, DC
    Current Employee - Beauty Advisor in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ulta Beauty (Less than a year)

    Pros

    The pros are the environment, being around makeup, interacting with different guest and people of different backgrounds and cultures

    Cons

    Management can be shaky, there can seem to be favorites at time. Picks and chooses when to enforce certain policies

    Advice to Management

    Be consistent across the board!


  10. Helpful (1)

    "Beauty Adviser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Pittsburgh, PA
    Current Employee - Beauty Advisor in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ulta Beauty part-time (Less than a year)

    Pros

    Friendly managers, friendly coworkers, reasonable hours.

    Cons

    Corporate is pushing for credit/mastercards too much onto the public, the pushing of cashiers to sign people up for rewards cards is stressful.


  11. Helpful (1)

    "beauty advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Princeton, NJ
    Current Employee - Beauty Advisor in Princeton, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at Ulta Beauty part-time (More than a year)

    Pros

    fun environment, coworkers are great

    Cons

    bad management, unrealistic goals, numbers obsessed

    Advice to Management

    actually care about your employees and set realistic goals for them


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